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Entry Level Help Desk Analyst Jobs in Houston, TX

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

Trafigura

Deals Desk Analyst, Power

Houston, TX · On-site

Head of Deals Desk (Risk Analysis) * Derivatives Traders * Finance * Credit * Operations Department ... These reports are essential to help them make the right commercial decisions and optimize the ...

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

Associate's degree in Information Technology, Computer Science, Network Administration or related business field. * 1-3 years of relevant IT experience as either a Help Desk Analyst, Desktop ...

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk on-call duties as scheduled/required * Analyze trends for ways to prevent future problems and alert ...

Bdp International

IT Service Desk Admin

Houston, TX

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

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Entry Level Help Desk Analyst information

See Houston, TX salary details

$13

$23

$34

How much do entry level help desk analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level help desk analyst in Houston, TX is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.72 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,850 per year, or $23 per hour.

Helpdesk Analyst

McCorvey Sheet Metal

Houston, TX

$19.50 - $26.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

McCorvey Sheet Metal Works rating

6.3

Company rating: 6.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

McCorvey Sheet Metal is a Family owned and operated company looking to add another member to our IT Helpdesk Support team!  Immediate availability and room for growth. If you are a team player and driven to learn, we want to see you! McCorvey Companies is at the forefront of design build/design assist, pre-construction, commissioning, building information modeling, and quality control.  

Experience:
  • Two years of experience with network, device support and administration preferred
  • Working experience related to customer support for computer systems
    • Previous help desk and / or customer service desk experience preferred
  • Working experience related to computer systems, networking and operating systems

Major Responsibilities and Duties:
  • Work within the Company to promote excellent customer service, effective response times and provide expert insights into general support issues.  Use Chat, telephone, remote and on-site support to resolve technology issues for employees
  • Utilize the device management systems, mobile device management and the identity management system to resolve issues and manage hardware and software including deploy applications, remote control computers, image computers and verify inventory
  • Prioritize and schedule trouble calls to ensure that support is delivered efficiently and within established service timelines
  • Maintain open communication with the Technology team members and users regarding the status of trouble calls to ensure that end-users are apprised of progress made in providing service to meet individual needs
  • Assign or re-assign trouble tickets to the appropriate department when applicable
  • Provide support for all company devices including but not limited to PCs, laptops, iPads, MacBook, and Chromebook for hardware and software issues
  • Provide support for peripheral computer equipment including printers, scanners, cameras, etc
  • Provide support for wireless connectivity issues
  • Provide Active Directory and Office365 account management for all employees
  • Move and / or un-box and setup printers, computers, devices and other peripherals

Company Climate:
  • Maintain professional behavior, promote a positive image, appearance, and work ethic to always represent the company in a positive manner and work in a team environment
  • Maintain a positive and effective relationship, good judgment and decision making with coworkers, supervisors, and other company employees, outside agencies and organizations

Communication:
  • Maintain a positive and effective relationship with coworkers, supervisor, employees, vendors, outside agencies and organizations and private information confidential
  • Provide outstanding customer service
  • Maintain good judgement and decision making when dealing with supervisor, co-workers, employees, and outside agencies and organizations 

Other:
  • Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by Technology management
  • Attend professional growth activities to keep abreast of innovations related to position
  • Maintain an organized work environment
  • Responds to after-hours emergencies as needed
  • Performs other duties as assigned

Supervisory Responsibilities:
  • None

Mental Demands / Physical Demands / Environmental Factors:
  • Maintain emotional control under stress – frequent interruptions
  • Workload is deadline driven
  • Repetitive hand motions and prolonged use of computer 
  • Some organization-wide travel
  • Tasks require sitting, standing, bending, walking, and climbing
  • Work positions include squatting, extended reaching above your head to 18 inches, extended reach in front to 30 inches
  • Lift and carry equipment weighing up to 50 pounds for a distance of 100 feet
  • Requires handling equipment weighing up to 50 pounds while pushing, pulling, lifting, twisting, and reaching while lifting 
  • Operates a van or pickup on state and city highways up to 50 miles per day to maintain service schedule 
  • Frequently uses hands and bends wrists, neck, back, and arms
  • Occasional prolonged and irregular work hours – flexibility with schedule preferred
  • Extended hours or non=business hours may be required due to system upgrades, system failures, system maintenance as to need of not interfere or lessen impact with district operations
  • Daily attendance and punctuality are essential functions of the job

Perks of the Trade:
  • Medical, Dental, and Vision
  • 7 Days of Holiday Pay
  • Weekly Pay
  • 401K
  • Profit Sharing

What McCorvey Sheet Metal Works employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

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About McCorvey

Sourced by ZipRecruiter

Established in 1925, McCorvey Sheet Metal Works, L.P. is family owned and one of the largest HVAC sheet metal ductwork detailers, fabricators, and installers in the country; we have been very blessed to perform on numerous high-profile projects all over the U.S. Being the best doesn’t stop at high-quality ductwork. We strive to be the best in every facet of the company. McCorvey is always reinvesting into its people, their education, and our tools of the trade. We believe in state-of-the-art machinery and the latest technology to keep our production as efficient as possible. From healthcare, research labs, sports venues, data centers, high-rise office buildings, education, retail, government, hospitality, and entertainment facilities, McCorvey is regarded as a company of the highest quality, integrity, and experience.

Industry

Fabricated metal product manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Houston, TX, US

Year founded

1925

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