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Entry Level Help Desk Analyst Jobs in Arizona (NOW HIRING)

San Carlos Apache Healthcare

Helpdesk Analyst

Peridot, AZ · On-site

$19.75 - $26.75/hr

Description The Helpdesk Analyst ensures proper computer operation including performing initial ... Problem resolution may involve remote as well as hands-on help at the desktop level. Essential ...

Master Electronics

IT Service Desk Analyst

Phoenix, AZ · On-site

$24 - $28/hr

Join our Phoenix team as an IT Service Desk Analyst and be the friendly, solutions-focused first ... This is a great opportunity for someone who enjoys solving problems, helping others, and making an ...

Master Electronics

IT Service Desk Analyst

Phoenix, AZ · On-site

$24 - $28/hr

Join our Phoenix team as an IT Service Desk Analyst and be the friendly, solutions-focused first ... This is a great opportunity for someone who enjoys solving problems, helping others, and making an ...

Master Electronics

IT Service Desk Analyst

Phoenix, AZ · On-site

$24 - $28/hr

Join our Phoenix team as an IT Service Desk Analyst and be the friendly, solutions-focused first ... This is a great opportunity for someone who enjoys solving problems, helping others, and making an ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ · On-site

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support ... Supervisory Experience (must have experience leading teams of at least 10 analysts) * Strong IT ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ · On-site

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support ... Supervisory Experience (must have experience leading teams of at least 10 analysts) * Strong IT ...

Phoenix Staff

Tier I Service Desk Technician

Phoenix, AZ · Remote

$25 - $29/hr

Qualifications * 1-2 years of IT support, help desk, desktop support, systems support, or related ... field. * Entry-level or foundational IT certifications from Microsoft, Cisco, VMware, Citrix ...

New

Garmin Ltd.

Runway Desk Support Specialist

Scottsdale, AZ · On-site

$65 - $90/hr

Overview We are seeking a full-time Runway Desk Support Specialist for Garmin's Scottsdale, AZ ... Analyze NOTAMs and other data sources to maintain the currency of a runway database * Analyze ...

New

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk analyst in Arizona is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.10 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $46,693 per year, or $22.4 per hour.

Helpdesk Analyst

San Carlos Apache Healthcare Corporation (SCAHC)

Peridot, AZ • On-site

$19.75 - $26.75/hr

Full-time

Posted 5 days ago

Job description

The Helpdesk Analyst ensures proper computer operation including performing initial troubleshooting, gathering all relevant information, and documents each request in the helpdesk ticketing system. Receives, prioritizes, documents, and actively resolves end-user helpdesk requests. Problem resolution may involve remote as well as hands-on help at the desktop level.

Essential Functions:

  • Receives and troubleshoots incoming helpdesk requests by telephone, e-mail, messaging, or in-person from end-users.
  • Performs remote troubleshooting through diagnostic techniques and asking pertinent questions.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Creates and updates helpdesk tickets by managing all tickets on time while documenting pertinent end user identification information, including name, department, contact information, and nature of the issue.
  • Performs hands-on fixes including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Investigates system malfunctions and alerts to determine the root cause of an issue (i.e., hardware, software, or environment) and informs the supervisor of the action taken.
  • Tests fix to ensure the problem has been adequately resolved and performs post-resolution follow-ups.
  • Records, tracks, and documents all helpdesk request problem-solving processes in the ticketing system, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Prioritizes problems escalating helpdesk tickets to the appropriately experienced IT team member when required.
  • Performs preventative maintenance, including checking and cleaning of workstations, laptops, printers, peripherals, and associated cabling.
  • Identifies and learns appropriate software and hardware used and supported.
  • Maintains/Creates user accounts on all IT systems, maintenance, and assignment of access level and menu structure for applications.
  • Provides escorts to vendors while they are onsite to maintain, repair, or configure computer-related equipment.
  • Carries out all established policies and procedures on the use and functioning of all operating systems on the server and personal computers.
  • Performs other duties as assigned.

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