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Entry Level Help Desk Analyst Jobs in Arizona (NOW HIRING)

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Level 1 Service Desk Analyst Type: Contract - 12 Months (Probability of Extension) Location ... Helping businesses digitally transform with smart cloud technologies. * Infrastructure Managed ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

They must use the Intuit Headset they provide. (Jabra 480) Experience Level Entry Level Job Type ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ... If you're the right candidate, we'll help you learn and grow. Who we are Mattamy Asset Management ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ... If you're the right candidate, we'll help you learn and grow. Who we are Mattamy Asset Management ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

Description The Live Expert Service Desk Analyst will provide first and second tier technical ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Agile Defense

$19.50 - $26.75/hr

Cyber Center Help Desk Support Analyst Location: Fort Huachuca, AZ Clearance Level: Secret, Must Have Clearance to Start * First point of contact for Tier 2 requests that are escalated to the Global ...

IDEALFORCE LLC

HRIS Service Desk Analyst (41368)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

All HRIS Service Desk Analyst are responsible for providing technical assistance and support ... help Ask questions to determine nature of problem Walk customer through problem-solving process ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

We are recruiting for a Help Desk Technician to maintain and monitor end-user workstations and ... Strong problem solving/analytical skills. * Exceptional customer service skills. * Strong verbal ...

New

Sunrise Systems, Inc.

Level 1 Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Level 1 Service Desk Analyst Phoenix, AZ 85086 Onsite 1 Years from projected start date Position Description: Service Desk Analysts assigned to the Service Desk team are responsible for the day to ...

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer ... use by analysts in troubleshooting * Route tickets in accordance with documented procedures

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer ... use by analysts in troubleshooting * Route tickets in accordance with documented procedures

CALIBRE

Help Desk Technician

Fort Huachuca, AZ · On-site

$40K - $50K/yr

We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is ... The role will serve as the initial point of contact and will gather and analyze information about ...

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer ... use by analysts in troubleshooting * Route tickets in accordance with documented procedures

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Arizona

Entry Level Help Desk Analyst information

See Arizona salary details

$13

$22

$33

How much do entry level help desk analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level help desk analyst in Arizona is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.10 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
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What cities in Arizona are hiring for Entry Level Help Desk Analyst jobs? Cities in Arizona with the most Entry Level Help Desk Analyst job openings:
Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Arizona as of July 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,693 per year, or $22.4 per hour.

Service Desk Analyst

vTech Solution

Phoenix, AZ • On-site

$20.25 - $27.75/hr

Contractor

Posted 10 days ago

Job description

Job Title: Level 1 Service Desk Analyst
Type: Contract – 12 Months (Probability of Extension)
Location: Phoenix, AZ (Onsite)
Interview : In Person interview

Position Description:

Service Desk Analysts assigned to the Service Desk team are responsible for the day to day support of internal and external clients. By leveraging your customer service skills, technical training, and having an understanding of today’s technologies, you will solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. Provide first level support for inbound incidents and service requests from internal and external end users. Manage the technical support email inbox. Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service. Assist with the development and improvement of work instructions, procedures, standards, and documentation. Answer inbound phone calls from internal and external clients. Maintain appropriate level of skills to handle incidents and requests in line with established service levels. Provide feedback of intelligence gained through customer interactions. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.

Skills Required:

  • Exceptional attendance is a must.
  • Innovative, team-oriented problem solver.
  • Strong commitment to providing quality service.
  • Excellent interpersonal, negotiation and communication (verbal and written) skills.
  • Excellent organizational, time management, and follow through skills.
  • Ability to manage multiple competing priorities.
  • Unwavering commitment to providing customers with an exceptionally high-quality experience.

Skills Preferred:

  • Technical writing experience.
  • Knowledge of legacy, existing, and new PC hardware and software technology.

Experience Required:

  • Customer support experience.
  • Call center environment
  • Answering client phone calls and active listening.
  • Responding and adapting to different types of characters.
  • Multi-tasking, prioritizing, and managing time effectively.

Experience Preferred:

  • Experience in an IT environment and end-user support role.
  • Working with Google Suite and Google Email.
  • Remotely troubleshooting networking, server, and end user desktop incidents.
  • Experience with incident management and service request processes.

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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