Customer Service Rep/ Junior Collision Advisor
BMW of DTLA | Car Pros Automotive Group
Are you looking to start or grow your career in the automotive collision industry? BMW of DTLA is seeking a motivated and customer-focused Junior Collision Advisor to join our team. This is an excellent opportunity to learn the collision repair business under experienced leadership while building a long-term career with Car Pros Automotive Group.
As a Junior Collision Advisor, you will work closely with the Collision Center Manager to learn the art of customer service, estimating, and sales while helping facilitate a seamless transition from the Service Drive to the Collision Center.
Primary Responsibilities
- Perform initial vehicle inspections and document visible damage
- Take high-quality photos for repair documentation and insurance purposes
- Identify and document pre-existing, non-accident-related vehicle conditions
- Learn to use industry-standard software such as CCC ONE
- Assist with preparing repair estimates
- Help itemize parts, labor, and paint materials needed for repairs
- Support the repair planning and blueprinting process
- Provide customers with updates regarding repair progress
- Communicate estimated timelines for parts arrival and vehicle completion
- Answer basic questions regarding the insurance claims process
- Deliver a professional and customer-focused experience throughout the repair process
- Help verify repairs are completed to customer expectations
- Assist in ensuring repairs meet Original Manufacturer standards and quality requirements
What We're Looking For
- Strong communication and customer service skills
- Positive attitude and willingness to learn
- Detail-oriented and organized
- Ability to work in a fast-paced environment
- Automotive experience is a plus, but not required
- Basic computer skills and willingness to learn estimating software
- Passion for the automotive industry and collision repair
Compensation
Estimated Pay Range:
- Entry Level (No Automotive Background): $20.00/hour
- 1–3 Years of Experience: $22.00 – $25.00/hour
Benefits
After 60 days of employment, employees and their eligible dependents may enroll in:
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term and long-term disability insurance
- Basic life and AD&D insurance
Car Pros Automotive Group sponsors 80% of employee-only basic medical (Kaiser Permanente), dental, and vision coverage. Employees are responsible for dependent coverage and voluntary benefit elections.
Additional Benefits
- 401(k) plan eligibility after one year of service
- Paid personal time off accrued at one hour for every 30 hours worked
- Career growth and advancement opportunities
- Ongoing BMW manufacturer training and certification programs
Join the team at BMW of DTLA and begin building a rewarding career in the collision repair industry with one of the automotive industry's leading dealership groups. Apply today and accelerate your future with BMW and Car Pros Automotive Group.