Entry Level Desktop Support Jobs in Gurnee, IL (NOW HIRING)

PIONEER CENTER for Human Services
IT Assistant (Part-Time)
Entry Level
Department: IT
Job Status: Part-Time
FLSA Status: Non-Exempt
Reports To: IT Manager
Grade/Level:
Amount of Travel Required: None
Job Type: Regular
Positions Supervised: N/A
Work Schedule:
Monday-Friday (9am-5pm) with some flexibility
(20/25hours work week)
POSITION SUMMARY
This entry-level Information Technology position is intended for individuals with a minimum of 1 year experience, strong interest in technology and a desire to establish a professional career in the IT field. The role provides practical experience in troubleshooting, end-user support, and general IT operations, while offering meaningful opportunities for learning and advancement within a dynamic organizational environment. Ideal candidates will exhibit adaptability, sound problem-solving capabilities, and a demonstrated commitment to developing their technical proficiency.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Assist with basic troubleshooting of hardware and software issues.
Provide support for user account setup and password resets.
Help maintain IT inventory and documentation.
Learn and follow company IT policies and procedures.
Escalate complex issues to senior team members as needed.
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
Confidentiality - Maintains strict confidentiality, including financial and agency information.
Creative & Innovative Thinking - Develops fresh ideas and resolves difficult challenges.
Ethics & Integrity - Demonstrates honesty and professionalism in all interactions.
Decision Making & Judgment - Makes timely, informed decisions considering facts, goals, and risks.
Teamwork - Promotes cooperation and commitment within a team.
Relationship Building - Builds constructive working relationships and maintains client satisfaction.

EDUCATION, EXPERIENCE, SKILLS & ABILITIES
High school diploma or equivalent; IT-related coursework or certifications (preferred).
CompTIA A+ certification or similar entry-level IT certification (preferred).
1 year of experience with basic understanding of computers and common software applications.
Strong willingness to learn and adapt in a fast-paced environment.
Good communication and problem-solving skills.
Basic knowledge of Windows operating systems, including installation, configuration, troubleshooting and problem solving required.
Understanding of basic hardware troubleshooting for desktops, laptops, and peripheral devices required.
Foundational networking knowledge such as IP configuration, connectivity checks, and Wi-Fi basics required.
Familiarity with common ticketing systems used in IT support environments required.
Relevant hands-on exposure through school labs, internships, home labs, or volunteer tech support required.
1-2 years of experience in IT support, help desk, or related technical roles required.
Excellent verbal and written communication skills for assisting end-users required.
Ability to work independently as well as collaboratively with team members required.
CAREER GROWTH OPPORTUNITIES & BENEFITS
Mentorship from experienced IT professionals.
Potential for advancement into specialized IT roles.
Supportive and collaborative work environment.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Stand
F
Walk
F
Sit
F
Manually Manipulate
O
Reach Outward
O
Reach Above Shoulder
N
Climb
N
Crawl
N
Squat or Kneel
N
Bend
N
Grasp
F
Speak
F
10 lbs or less
O
11-20 lbs
O
21-50 lbs
N
51-100 lbs
N
Over 100 lbs
N
Push/Pull
12 lbs or less
N
13-25 lbs
N
26-40 lbs
N
41-100 lbs
N
Other Physical Requirements
Vision (Near, Distance, Color)
Sense of Sound - ability to hear verbal communications
WORK ENVIRONMENT
General office environment. Frequent interaction with any stakeholder within the agency (i.e., supervisors, co-workers, clients, general public, outside agencies, etc.)
Prepared by:
Human Resources
Date:
1/22/2026
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.