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Entry Level Dell Help Desk Jobs (NOW HIRING)

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Strategic Systems

Be Seen First

IT Help Desk Analyst I - Indianapolis, IN - Hybrid

Indianapolis, IN · On-site

$20 - $25/hr

Support Dell Wyse devices * Log, track, and manage incidents and requests using established ... Help Desk, Service Desk, Desktop Support, or IT Technical Support experience * PC hardware and ...

New

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

... Dell desktops/laptops, Microsoft Surface devices, HP printers, Apple iOS devices, and Cisco VoIP ... experience in a help desk or IT support role. • Experience with Active Directory, Azure ...

Technologix

IT Help Desk - Part-Time

Ruston, LA

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

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Entry Level Dell Help Desk information

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How much do entry level dell help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level dell help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Does Entry Level Dell Help Desk offer remote jobs?

Entry Level Dell Help Desk positions often offer remote work options, especially for technical support roles that can be performed using remote access tools and communication software. However, availability of remote work may vary depending on the company's policies and specific job requirements.

How do I get my first entry level Dell Help Desk job?

To secure an entry-level Dell Help Desk position, candidates should have basic technical knowledge of computer hardware and software, strong communication skills, and customer service experience. Relevant certifications like CompTIA A+ can improve chances, and applying through Dell's career portal or job boards is common practice.
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Entry Level Dell Help Desk jobs near you

Help Desk Manager Level I

ActioNet

Rosslyn, VA

$165K/yr

Full-time

Re-posted 17 days ago

Job description

Position:  Helpdesk Manager - Level I

Location: Rosslyn, VA

Clearance:  Secret

 
 
The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).  Duties are:
  • Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets.
  • Monitor ticket queues and assign tasks to team members based on priority and expertise.
  • Provide first-line escalation support for unresolved or complex technical issues.
  • Train and mentor help desk staff to improve technical skills and customer service.
  • Track and report on help desk performance metrics, such as response times and resolution rates.
  • Ensure compliance with SLAs and organizational policies for IT support.
  • Maintain documentation of help desk processes, procedures, and troubleshooting guides.
  • Collaborate with IT teams to escalate and resolve system-wide issues.
  • Assist in the implementation of new help desk tools and technologies.
  • Foster a positive and professional work environment to enhance team performance.
Professional Qualifications/Skills  
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Minimum of 2 years of experience in IT support or help desk operations.
  • Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
  • Basic knowledge of IT systems, including Windows, macOS, and common productivity software.
  • Excellent communication and interpersonal skills to interact with end users and team members. 
  • Strong organizational and time management skills to handle multiple priorities.
  • Experience in training and mentoring staff is preferred.
  • Familiarity with ITIL or other IT service management frameworks is a plus.
  • Relevant certifications, such as CompTIA A+ or ITIL Foundation, are desirable.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • HDI Team Lead Certification 
  • COBIT Foundation Certification 

Salary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.

 

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

 

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