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Entry Level Customer Support Jobs in Riverside, CA

LHH US

Entry Level Accounting Clerk

Corona, CA

$19 - $23/hr

This role will support daily accounting operations by assisting with accounts payable, accounts ... Respond to inquiries from vendors, customers, and internal departments regarding financial ...

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All JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Riverside, CA

Entry Level Customer Support information

See Riverside, CA salary details

$11

$21

$32

How much do entry level customer support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for entry level customer support in Riverside, CA is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Riverside, CA? The most popular types of Customer Support jobs in Riverside, CA are:
What are popular job titles related to Entry Level Customer Support jobs in Riverside, CA? For Entry Level Customer Support jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Riverside, CA look for? The top searched job categories for Entry Level Customer Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Entry Level Customer Support jobs? Cities near Riverside, CA with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Customer Service Representative - Tier I Tech Support

Customer Service Representative - Tier I Tech Support

ViewSonic Corporation

Chino, CA • On-site

$17.25 - $22/hr

Full-time

Posted 24 days ago

Job description

Supervision

Reports to: Technical Support Manager

Come grow with us!

Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.

Your Role and Impact

If you have a passion for problem solving and customer service, we want you! In this role, you will combine your technical knowledge with your communication skills to resolve customer inquiries regarding ViewSonic products and services. This is a great entry-level role that will provide exposure into various facets of the tech industry.

Day to Day Responsibilities

  • Represent ViewSonic via phone, email, and chat for the specified customer types within the call center
  • Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
  • Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
  • Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
  • Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
  • Successfully listen to understand and isolate customers’ needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

Your Profile

  • HS Degree, BA in Computer Science, Information Technology, or related field preferred
  • 1 years' experience in a customer service; in a technical environment is preferred
  • Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
  • Strong written and verbal communication
  • Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
  • Bilingual Spanish or French a plus

What’s in it for you:

  • Medical, Dental and Vision insurance options
  • 401k with company match
  • Paid Time Off
  • Company provided equipment
  • Advancement for career in customer success, sales, or marketing

Work Environment & Requirements

  • Environment: Full time in office
  • Physical Effort: Work requires infrequent physical demands
  • Hazards: Negligible, little or no exposure to hazards

At ViewSonic, we do more than just, “See the Difference.” We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

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