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Entry Level Customer Support Jobs in Reston, VA (NOW HIRING)

Ceal Consulting

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Retail Customer Service Representative (Full-Time)

Potomac, MD · On-site

$45K - $55K/yr

This is an entry-level opportunity with paid training provided and clear opportunities for career ... Deliver excellent customer service and support * Maintain a positive and team-focused attitude

Ceal Consulting

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Retail Customer Service Representative (Full-Time)

Potomac, MD · On-site

$45K - $55K/yr

This is an entry-level opportunity with paid training provided and clear opportunities for career ... Deliver excellent customer service and support * Maintain a positive and team-focused attitude

Ceal Consulting

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Entry Level Sales Support Associate

Washington, DC · On-site

$45K - $55K/yr

Our team is growing, and we are looking for an Entry Level Sales Support Associate to join our customer-focused retail team. This full-time position offers hands-on training, professional development ...

Ceal Consulting

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Entry Level Sales Support Associate

Washington, DC · On-site

$45K - $55K/yr

Our team is growing, and we are looking for an Entry Level Sales Support Associate to join our customer-focused retail team. This full-time position offers hands-on training, professional development ...

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All JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Reston, VA

Entry Level Customer Support information

See Reston, VA salary details

$11

$21

$32

How much do entry level customer support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for entry level customer support in Reston, VA is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Reston, VA? The most popular types of Customer Support jobs in Reston, VA are:
What are popular job titles related to Entry Level Customer Support jobs in Reston, VA? For Entry Level Customer Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Reston, VA look for? The top searched job categories for Entry Level Customer Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entry Level Customer Support jobs? Cities near Reston, VA with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Reston, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $45,314 per year, or $21.8 per hour.
Energy Sales Support Admin-Leesburg

Energy Sales Support Admin-Leesburg

Southern States

Leesburg, VA

$20.75 - $25.50/hr

Full-time

Posted 9 days ago

Southern States LLC rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

86th of 418 rated machine equipment manufacturers

Job description

This job description is a summary of essential job functions and requirements necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform the essential job functions and requirements.

General Summary

Perform a variety of customer service and sales support functions for a Southern States energy location. This multi-level role ranges from entry-level customer and salessupport to senior-level customer relations, office administration and coordination of high volume or large revenue orders.

Essential Job Functions

  • Assist management and staff, vendors, suppliers, customers, sales team and other business partners with inquiries regarding daily operations. Provide timely information requiring knowledge of SSC policies, orders, operations and current initiatives. Communicate in a courteous and professional manner.
    • Answer primary business phone and email account. Provide information regarding order status, product availability, services and current initiatives.
    • Contact customers via telephone to assist with issues and questions about products and services.
    • Maintain web pages for location (microsites) and assist customers with their on-line portal.
  • Receive and process sales inquiries, follow-up and outreach for a variety of products and related services. Accurately enter sales and customer information into the system and communicate details according to location/company procedures. Schedule site visit appointments for new and existing customers.
  • Effectively perform various office support functions and according to established procedures. Support new account setup and payment process. Generate and distribute invoices in a timely manner.
  • Prepare reports, spreadsheets, general correspondence and other material. Draft timely responses to all inquiries. Proofread all materials for accuracy, spelling, grammar and layout. Ensure accuracy and clarity of final copy.
  • Maintain databases and master files from internal and external sources. Organize and accurately maintain large volumes of information including customer and sales data. Regularly communicate with central office and other counterparts to ensure data integrity. Maintain confidential information relating to sales documents, transactions and credit records. Comply with all policies and regulations regarding records storage.
  • Proactively identify opportunities to assist customers and facilitate efficient service. Resolve customer pricing and merchandise inquiries, ensure merchandise is accessible to customers and offer assistance as needed.
  • Organize various events including trade shows and trade partnermeetings. Coordinate event scheduling, invitations, reservations, print materials and other event components.
  • Consistently demonstrate teamwork by supporting customers and coworkers. May provide assistance with a variety of functions to support the team, including but not limited to: sales support, scheduling and dispatching, warehouse inventory, customer vehicle loading and/or housekeeping.
  • Work safely as to not cause harm to yourself, co-workers, equipment, or inventory. Comply with OSHA Regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.
  • Perform all other job functions as assigned.

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