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Entry Level Customer Support Jobs in Reston, VA (NOW HIRING)

ASM Research

Tier 1 Agent (Shift 1)

Arlington, VA · On-site

$21.50 - $28.50/hr

The Tier 1 Agent provides entry-level classified technical support for enterprise storage and ... Serve as a customer-facing support resource by responding to incidents, providing timely status ...

GEM VA INC.

Entry-Level Business Associate

Springfield, VA · On-site

$700 - $1.0K/wk

Immediate Opportunities We're hiring motivated Entry-Level Business Associates to join our growing ... Support customer and client engagement initiatives * Communicate with customers and provide ...

GEM VA INC.

Entry-Level Business Associate

Springfield, VA · On-site

$700 - $1.0K/wk

Immediate Opportunities We're hiring motivated Entry-Level Business Associates to join our growing ... Support customer and client engagement initiatives * Communicate with customers and provide ...

GIG USA

Entry-Level Business Associate

Springfield, VA · On-site

$700 - $1.0K/wk

... motivated Entry-Level Business Associates to join our growing team. This is an excellent ... Support customer and client engagement initiatives * Communicate with customers and provide ...

GEM VA INC.

Entry-Level Business Associate

Springfield, VA · On-site

$700 - $1.0K/wk

Immediate Opportunities We're hiring motivated Entry-Level Business Associates to join our growing ... Support customer and client engagement initiatives * Communicate with customers and provide ...

ROCS Grad Staffing

Entry Level Office Assistant

Arlington, VA · On-site

$19.50 - $26.75/hr

Provide operational support to client team. Learn the industry from the ground up, starting with ... Strong customer service skills * Highly analytical * Possess an entrepreneurial spirit * Strong ...

Pampered Peach of Woodbridge

Be Seen First

Front Desk Receptionist

Prince William, VA · On-site

$14 - $18/hr

Provide customer support and address inquiries * Maintain cleanliness and order of the reception area * Keep detailed and organized records Preferred Qualifications * Entry-level experience in ...

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Pampered Peach of Woodbridge

Be Seen First

Front Desk Receptionist

Prince William, VA · On-site

$14 - $18/hr

Provide customer support and address inquiries * Maintain cleanliness and order of the reception area * Keep detailed and organized records Preferred Qualifications * Entry-level experience in ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Reston, VA

Entry Level Customer Support information

See Reston, VA salary details

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How much do entry level customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level customer support in Reston, VA is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.28 per hour, depending on experience, location, and employer.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Reston, VA?

The most popular types of Customer Support jobs in Reston, VA are:

What are popular job titles related to Entry Level Customer Support jobs in Reston, VA?

For Entry Level Customer Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Reston, VA look for?

The top searched job categories for Entry Level Customer Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Entry Level Customer Support jobs?

Cities near Reston, VA with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,314 per year, or $21.8 per hour.

Customer Care Specialist

Tech-24 A Commercial Food Service Repair Company, Inc.

Alexandria, VA • On-site

$25 - $30/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Customer Care Specialist
Location: Alexandria, VA - On-Site
Schedule: Monday-Friday, 7:30 AM-5:00 PM
Pay Range: $25.00-$30.00 per hour
Position Overview
The Customer Care Specialist I is an entry-level administrative and customer support role that provides assistance across multiple branch operations. This position will support customer communications, incoming calls, estimating, dispatch-related activities, and billing review while providing exceptional service to both customers and field technicians.
This is a versatile position designed to provide exposure to multiple areas of the business and opportunities for growth, including potential advancement into a Dispatch role. The ideal candidate is organized, detail-oriented, comfortable using computers, and able to communicate professionally in a fast-paced environment.
Key Responsibilities
  • Answer incoming customer calls and direct inquiries to the appropriate team members.
  • Communicate with customers regarding service requests, scheduling, and general inquiries.
  • Support estimating activities and follow up on customer communications.
  • Assist with dispatch-related responsibilities and communicate pending service needs to the appropriate team members.
  • Accurately document customer information, service requests, and call details.
  • Manage customer emails and other communications.
  • Review completed work for billing accuracy and completeness.
  • Provide administrative support across multiple branch functions.
  • Handle multiple priorities while maintaining accuracy and professionalism.
  • Learn and utilize company systems, Microsoft Office, and other software as needed.
  • Work closely with customers, technicians, dispatchers, and branch management.
  • Maintain a positive, proactive, and team-oriented approach.
  • Support company policies, procedures, and customer service standards.
Qualifications
  • High school diploma or equivalent.
  • 1-2 years of customer service, call center, administrative, or related experience preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Strong computer skills and proficiency with Microsoft Office, including Outlook and Excel.
  • Strong data entry and attention to detail.
  • Ability to prioritize, multitask, and stay organized in a fast-paced environment.
  • Ability to learn new systems and processes quickly.
  • Experience in HVAC, plumbing, field service, dispatch, or a related industry is a plus but not required.
Benefits Include (but not limited to):
  • Top pay for experience
  • Full benefit package including medical, vision, and dental insurance
  • Paid vacation, sick days and holidays
  • 401(k) retirement savings plan

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/

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