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Entry Level Customer Support Jobs in Kentucky (NOW HIRING)

Alliance

Entry Level Technician

Calvert City, KY · On-site

$18/hr

Apply for our Entry Level position with Alliance! As a Monitoring Technician, you will work in a ... Support leak repair activities at customer work sites as required * Complete Job Hazard Analysis ...

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Kentucky? The most popular types of Customer Support jobs in Kentucky are:
What are popular job titles related to Entry Level Customer Support jobs in Kentucky? For Entry Level Customer Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Kentucky look for? The top searched job categories for Entry Level Customer Support jobs in Kentucky are:
What cities in Kentucky are hiring for Entry Level Customer Support jobs? Cities in Kentucky with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Entry Level Technician

Alliance Technical Group

Calvert City, KY

$18/hr

Per diem

Posted 26 days ago

Job description

Are you tired of technician or maintenance jobs that don’t offer you the career growth you are looking for? Do you want a job that offers more stability than turnaround work? Would you want to learn a skilled trade in the oil and gas industry? How about a new career with a company offering training, opportunities to advance, and the potential for multiple pay increases in your first year? Apply for our Entry Level position with Alliance! As a Monitoring Technician, you will work in a rapidly growing industry protecting the environment and have the opportunity to learn and advance within our rapidly growing company. We offer a starting pay rate of $18.00/hr with a clear career path for upward mobility, paid time off, great benefits, and quarterly profit-sharing bonuses. Apply now!

During our comprehensive training process, you will learn the following responsibilities for the Entry Level Monitoring Technician (LDAR) position which are located onsite at our client sites:

  • Daily monitoring of components to detect leaking equipment (valves, pumps, connectors, etc.) which can be a source of emissions and volatile hazardous air pollutants
  • Perform and record calibrations on analyzers after use
  • Perform preventative maintenance and troubleshooting on analyzers
  • Identify and report changes to components while performing monitoring
  • Identify and report new or removed components while performing monitoring
  • Identify and report Audio Visual Olfactory (AVO) leaks, Open-Ended Lines (OEL)
  • Identify and report components with missing identification tags
  • Support leak repair activities at customer work sites as required
  • Complete Job Hazard Analysis (JHA) daily
  • Complete Equipment and Vehicle Inspections as required
  • Complete daily paperwork (job summary, component change forms, missing tags, etc)
  • Attend and participate in daily toolbox meetings and scheduled safety meetings
  • Complete all safety and knowledge trainings as assigned

Requirements:

  • Ability to be on your feet for 8-10+ hours per day on uneven ground (concrete, rock, grass, mud/dirt, etc.), while wearing the monitoring backpack (weighing up to 25 lbs.) as well as carry other equipment as needed (ladders, water coolers, etc.)
  • Love being outdoors, working safely in all weather conditions
  • Ability and desire to climb stairs and ladders to high heights (up to 300ft)
  • Ability to understand and use hand-held device, and have some mechanical abilities (preferred)
  • Reliable transportation to the worksites is required

Key Benefits Include:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • 401(K) Plan with Competitive Match
  • Continuing Education and Tuition Assistance
  • Employer-Sponsored Disability Benefits
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired after July 1st)
  • Profit Sharing or Individual Bonus Programs
  • Referral Program
  • Per Diem & Paid Travel
  • Employee Discount Hub

Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

#ELLDAR