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Entry Level Customer Support Mychart Jobs (NOW HIRING)

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23.25/hr

FDOT Job 2220 Customer Support Technician, Entry Level PR980346-R196880 Client: Florida Department of Transportation (FDOT) Work Location: FDOT Jacksonville Office Contract Duration:ASAP - June 30 ...

HHV

Entry Level Customer Service Representative

Richmond, VA · On-site

$14.75 - $20/hr

We are seeking an enthusiastic Entry-Level Customer Service Representative to join our team. This ... Support customer satisfaction initiatives and service goals * Work closely with team members to ...

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As of Jun 21, 2026, the average hourly pay for entry level customer support mychart in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.
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Entry Level Customer Support Mychart jobs near you
Infographic showing various Entry Level Customer Support Mychart job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, and 26% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Support Technician

Customer Support Technician

InstantServe LLC

Jacksonville, FL • On-site

$17 - $23.25/hr

Full-time

Posted 22 days ago

Job description

FDOT Job 2220 Customer Support Technician, Entry Level
PR980346-R196880
Client: Florida Department of Transportation (FDOT)
Work Location: FDOT Jacksonville Office
Contract Duration:ASAP - June 30, 2028 (with possible extensions based on performance and budget approval)
Employment Type:Contract / Staff Augmentation
Work Schedule:Monday - Friday | Flexible hours between 7:00 AM - 6:00 PMOn-call and rotational support may be required.
Travel Requirement:25% - 40% travel to FDOT remote locations.
Position Summary
The Florida Department of Transportation (FDOT) is seeking an Entry-Level Customer Support Technician to provide desktop and technical support services across FDOT locations. The selected candidate will support hardware/software installation, troubleshooting, audio-visual systems, Microsoft Office 365 environments, and end-user support activities.
This role is ideal for candidates with strong customer service skills, foundational IT support experience, and a desire to grow within desktop support and infrastructure operations.
Key Responsibilities
  • Provide desktop support for laptops, desktops, printers, mobile devices, and peripherals.
  • Install, configure, upgrade, and troubleshoot hardware and software systems.
  • Support Microsoft Office 365 and Windows 10/11 environments.
  • Monitor and resolve assigned service desk tickets.
  • Document technical issues, troubleshooting steps, and resolutions.
  • Assist with audio-visual setup and video conferencing support.
  • Perform basic network and telephony troubleshooting.
  • Support inventory management, equipment deployment, and surplus activities.
  • Travel to FDOT field offices for onsite technical support and deployments.
  • Participate in team meetings, projects, and operational assignments.
  • Follow FDOT policies, procedures, and security standards.
Required Qualifications
Education & Experience
Candidates must meet one of the following:
  • High School Diploma/GED with 1+ year of desktop support or workstation hardware experience
    OR
  • 1+ year of customer service and technical support experience supporting Microsoft Office 365 and Windows operating systems
    OR
  • CompTIA A+ / Network+ certifications may substitute for 6 months of experience
    OR
  • Associate Degree with at least 25% coursework in Information Technology
Technical Skills
  • Windows 10/11 support
  • Microsoft Office 365
  • Desktop/laptop deployment and troubleshooting
  • Peripheral and printer support
  • Basic networking and telephony knowledge
  • Ticketing systems and documentation
Preferred Skills
  • Strong customer service and communication skills
  • Ability to work independently with minimal supervision
  • Experience supporting video conferencing or AV equipment
  • Strong troubleshooting and problem-solving abilities
  • Ability to adapt in fast-paced technical environments
  • Team-oriented mindset with strong interpersonal skills
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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