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Entry Level Customer Service Jobs in Rochester, MI

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How much do entry level customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for entry level customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What are the most commonly searched types of Customer Service jobs in Rochester, MI?

The most popular types of Customer Service jobs in Rochester, MI are:

What are popular job titles related to Entry Level Customer Service jobs in Rochester, MI?

For Entry Level Customer Service jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Service jobs in Rochester, MI look for?

The top searched job categories for Entry Level Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Entry Level Customer Service jobs?

Cities near Rochester, MI with the most Entry Level Customer Service job openings:

Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Coordinator

Pontiac, MI • On-site

United Wholesale Mortgage
Finance and Insurance • 5 - 10K employees
Learn more about United Wholesale Mortgageexternal

$18 - $23.25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 15 days ago

United Wholesale Mortgage rating

7.6

Company rating: 7.6 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

Job description

Role: Entry Level - Operations Specialist
LOCATION: On-site in Pontiac, MI
SCHEDULE: Full-time, Monday-Friday, 8-hour shift
This is an entry-level client service-based opportunity designed for individuals who are eager to begin their career, develop new skills, and contribute to a supportive, team-focused culture. If you are someone who enjoys working in a collaborative environment and is looking for an engaging workplace where you can grow and build your career, then look no further! If these details describe what you are looking for in your next career move, we'd love to connect with you as UWM is seeking positive, detail-oriented individuals to join our team as Operations Specialists.
WHAT'S IN IT FOR YOU?
  • Opportunities for career growth and development with free training, job shadowing, internal transfer pathways and mentorship programs
  • Consecutive tenure-based pay increases
  • Strong, collaborative, friendly and social environment where you can find your fit

WHAT YOU WILL BE DOING
  • Entering and validating data
  • Labeling and organizing loan documents
  • Ordering and verifying income documentation
  • Monitoring requirements for a loan to be approved
  • Reviewing state and federal compliance information
  • Handling inbound and outbound calls

WHAT WE NEED FROM YOU
Qualifications:
  • High school diploma or equivalent
  • Comfortable using computers to look up information, read and write emails and use basic office software
  • Ability to communicate clearly and professionally, including over the phone
  • Process-oriented with strong organizational skills
  • Positive attitude with a willingness to learn
  • Experience working in a professional office, retail, customer service or similar setting

THE PLACE & THE PERKS
United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
  • Paid time off (PTO)
  • Promotion and growth opportunities offered
  • Comprehensive health, dental and vision benefits offered
  • Weekly paychecks
  • Free 24/7 gym
  • Complimentary fruit and drinks

DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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