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Entry Level Customer Service Representative Jobs in Alberta

Avmax

Customer Service Representative

Calgary, AB · On-site

Reporting The Customer Service Representative reports directly to the Director of Avionics. Core Competencies * Communication Skills * Positive Attitude * Problem-Solving Skills * Professionalism

Bunzl

Customer Service Representative

Edmonton, AB

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Alberta

Entry Level Customer Service Representative information

See Alberta salary details

$20K

$40.3K

$64K

How much do entry level customer service representative jobs pay per year?

As of Sep 6, 2026, the average yearly pay for entry level customer service representative in Alberta is $40,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,500.00 and $45,000.00 per year, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Alberta?

The most popular types of Customer Service Representative jobs in Alberta are:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,316 per year, or $19.4 per hour.

Customer Service Representative

Edmonton Valve

Fort Mcmurray, AB

CA$25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Customer Service Representative

Edmonton Valve & Fitting
Location: 266 MacKay Crescent, Fort McMurray, AB T9H 5D6
Job Type: Full-time, Permanent
Salary: $25.00 per hour
Hours: 40 hours per week
Start Date: As soon as possible
Work Arrangement: On-site


About the Position

Edmonton Valve & Fitting (Swagelok Edmonton) is seeking a reliable, organized, and customer-focusedCustomer Service Representative to join our team in Fort McMurray. This position is ideal for someone with experience in customer service, sales support, invoicing, and technical products within the oil and gas industry. The successful candidate will work closely with customers, suppliers, and internal departments to provide accurate product information, process orders and transactions, resolve inquiries, and ensure customers receive timely and professional service.


Key Responsibilities

  • Respond to customer inquiries by phone, email, and other communication channels.
  • Provide customers with accurate information regarding products, availability, pricing, specifications, warranties, and delivery timelines.
  • Prepare quotations, invoices, work orders, receipts, credits, and other customer documentation.
  • Process customer orders, sales transactions, payments, refunds, and account adjustments.
  • Review customer accounts and resolve billing discrepancies, claims, and other concerns.
  • Consult with customers to understand their requirements and recommend appropriate products or solutions.
  • Determine and confirm product specifications based on customer and project requirements.
  • Coordinate orders and activities with sales, operations, inventory, accounting, and other departments.
  • Communicate with suppliers and customers to resolve product, order, delivery, or account-related issues.
  • Maintain accurate customer records, order information, invoices, and other documentation.
  • Monitor order status, inventory information, and production or service requirements.
  • Troubleshoot customer concerns and escalate technical issues when required.
  • Follow up with customers after sales to ensure ongoing satisfaction and support.
  • Prepare reports, statistics, and other information related to customer service activities.
  • Process sales transactions through Internet-based and electronic systems.
  • Conduct research and maintain current knowledge of products, services, and industry requirements.
  • Provide technical and product support related to valves, fittings, and oil and gas applications.
  • Perform other customer service and administrative duties as required.


Qualifications

  • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
  • 2-3 years of relevant customer service, sales support, technical support, or related experience.
  • Strong customer service and communication skills.
  • Excellent verbal and written English.
  • Strong attention to detail and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Previous experience in the oil and gas industry is an asset.
  • Experience with valves, fittings, industrial products, or technical sales is an asset.
  • Experience with Enterprise Resource Planning (ERP) software, SAP (including FI/CO, MM, SD), Microsoft Office and Outlook, and Material Requirements Planning (MRP) systems.


Personal Suitability

We are looking for someone who demonstrates:

  • Client focus and teamwork
  • Professionalism and strong interpersonal skills
  • Excellent oral and written communication
  • Punctuality and reliability
  • Organization and strong attention to detail
  • Flexibility and ability to manage priorities
  • Initiative and sound judgment
  • Ability to multitask and work under pressure
  • Dependability and able to meet tight deadlines
  • Willingness to learn and adapt


Benefits

  • Dental plan
  • Disability benefits
  • Extended health care plan
  • Vision care benefits
  • Registered Retirement Savings Plan (RRSP)
  • Long-term care insurance
  • Maternity and parental benefits
  • On-site parking available


How to Apply

Please submit your application by email to:

hr@edmontonvalve.com

Your application must include:

  • Cover letter
  • Resume
  • Answer to the following screening question - Are you legally authorized to work in Canada?


References attesting to your experience may be requested later in the hiring process.


Edmonton Valve & Fitting is committed to an inclusive and respectful workplace. Underrepresented groups are encouraged to apply.

This position is primarily targeted toward Canadian citizens and permanent residents. Foreign nationals will be considered if the employer is unable to recruit qualified Canadian citizens or permanent residents.

Apply