Customer Service Manager
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Customer Service Manager
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Customer Service Manager
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Customer Service Manager
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Customer Service Manager
Oshawa, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Customer Service Manager
Oshawa, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Brampton, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Brampton, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Hamilton, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Hamilton, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Cobourg, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Cobourg, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Kingston, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Kingston, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Rockland, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Rockland, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Rockland, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Rockland, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Saint Catharines, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Saint Catharines, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Kingston, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Kingston, ON · On-site
CA$18.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Quick apply
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Quick apply
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Quick apply
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Quick apply
Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and ...
Entry Level Customer Service Manager information
What does an entry level customer service manager do?
An Entry Level Customer Service Manager oversees a team of customer service representatives, ensuring that customers receive prompt and effective assistance. Their responsibilities often include training new staff, addressing customer concerns, monitoring service quality, and implementing company policies. They play a key role in maintaining customer satisfaction and may also handle escalated issues or feedback. This position is ideal for individuals who are organized, have strong communication skills, and are interested in leadership roles within customer service.
What are the key skills and qualifications needed to thrive as an entry level customer service manager?
To thrive as an Entry Level Customer Service Manager, you need a solid grasp of customer service principles, basic management skills, and typically a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is highly valuable. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for motivating staff and resolving customer concerns. These skills ensure effective team performance, high customer satisfaction, and smooth daily operations.
What are some common challenges faced by entry level customer service managers, and how can they effectively address them?
Entry Level Customer Service Managers often encounter challenges such as balancing team workloads, handling escalated customer issues, and adapting to fast-paced environments. To address these challenges, it is important to develop strong communication skills, actively listen to both customer and team concerns, and implement clear processes for issue resolution. Building rapport with team members and seeking feedback from experienced colleagues can also help new managers navigate their responsibilities more confidently and foster a positive team culture.
What are popular job titles related to Entry Level Customer Service Manager jobs in Ontario?
For Entry Level Customer Service Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service Manager jobs in Ontario look for?
The top searched job categories for Entry Level Customer Service Manager jobs in Ontario are:
Walmart rating
6.0
Based on 22,573 frontline employees who took The Breakroom Quiz
25th of 39 rated national retailers
Job description
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.What you'll do...
WHAT YOU'LL DO
Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.
Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.
The minimum rate of pay for this position starts from $18.55.
Le taux horaire minimum pour ce poste debute a 18.55.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location...
234 Hays Blvd, Oakville, ON L6H 6M4, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.- Find Jobs
Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
About Walmart
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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.
Industry
Retail and transportation and warehousing
Company size
10,000+ Employees
Headquarters location
Bentonville, AR, US