Entry Level Customer Retention Jobs in Rochester Hills, MI

As an entry-level Account Coordinator on the OEM FordDirect Team for Team Velocity, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You work closely with Regional Account Managers (RAMs), Production, OEM and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

This is an entry-level, remote, full-time, salaried, position. Candidate must reside within the continental U.S., EASTERN or CENTRAL time zones highly preferred.

Ideal Candidate
You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; escalate issues, as needed
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Problem solve production issues and resolve in a timely manner
• Update and maintain Clients’ Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln)
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance
• Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities
• Be a positive, proactive, and productive brand team member

Additional Responsibilities

• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Continually seek ways to add value to the Client / Agency relationship

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• A minimum of 0-2 years’ professional experience
• Agency experience, preferred
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
• Proficient in Microsoft Office
• Extremely organized, task and detailed-oriented
• Must be a critical thinker
• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
• Demonstrated ability to proactively take ownership of projects
• Ability to establish priorities and objectives
• Must be flexible in a fast-paced, ever-changing environment
• Must maintain focus and constructive behavior under pressure

Compensation
This entry-level position offers a starting salary of $48,000 annually, commensurate with experience, plus variable opportunity, as well as participation in company benefits offerings including medical, dental, vision, 401(k) matching, wellness, and more.

Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT TEAM VELOCITY
Team Velocity is revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue. Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.