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Entry Level Csr Jobs in Santa Rosa, CA (NOW HIRING)

DEFENSIVE INSURANCE SERVICES INC

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(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr (+ commission)

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

Chevron

Customer Service Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

DEFENSIVE INSURANCE SERVICES INC

Be Seen First

(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr (+ commission)

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

Chevron

Customer Service Representative

Rohnert Park, CA · On-site

$17.75 - $24/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

Chevron

Customer Service Representative

Sonoma, CA · On-site

$18 - $24.25/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

Chevron

Customer Service Representative

Santa Rosa, CA · On-site

$17.50 - $23.75/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI ...

Domino's Pizza

(8589) Novato: Customer Service Rep

Novato, CA · On-site

$18.75 - $25.50/hr

As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every Customer plays an essential key role that helps us create smiles by ...

Domino's

(8589) Novato: Customer Service Rep

Novato, CA · On-site

$18.75 - $25.50/hr

As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every Customer plays an essential key role that helps us create smiles by ...

Domino's

(8576) Petaluma: Customer Service Rep

Petaluma, CA · On-site

$18.50 - $25/hr

As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every Customer plays an essential key role that helps us create smiles by ...

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All JobsCsr JobsEntry Level Csr JobsEntry Level Csr Jobs in Santa Rosa, CA

Entry Level Csr information

See Santa Rosa, CA salary details

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How much do entry level csr jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level csr in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What does an entry level CSR do?

An entry level Customer Service Representative (CSR) is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle incoming calls, emails, or chats from customers, document interactions, and escalate issues as needed. Entry level CSRs are expected to maintain a positive attitude, work efficiently, and follow company policies to ensure customer satisfaction and support business operations.

What are some common challenges faced by entry-level customer service representatives and how can they be managed?

Entry-level Customer Service Representatives (CSRs) often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning company systems quickly. To manage these challenges, it's important to stay organized, actively listen to customers, and seek guidance from more experienced team members. Many companies provide structured training and continuous support, so taking advantage of these resources can help new CSRs build confidence and develop effective problem-solving skills.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic office applications is common. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What is the difference between Entry Level Csr vs Customer Service Representative?

AspectEntry Level CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCommon in retail, telecom, hospitalityWidespread across various industries including retail, finance, healthcare
Search & Comparison IntentEntry level roles, beginner customer support jobsExperienced roles, career progression in customer service

Both roles focus on customer interaction, but Entry Level Csr typically refers to initial support positions requiring minimal experience, while Customer Service Representative can include more experienced roles with additional responsibilities. Understanding these differences helps job seekers target the right positions based on their experience level.

How to get into entry level customer service with no experience?

Entry level customer service positions often require minimal experience and focus on strong communication, problem-solving, and a positive attitude. Candidates can improve their chances by highlighting transferable skills, gaining familiarity with customer service tools like CRM software, and demonstrating a willingness to learn during interviews.

What are the most commonly searched types of Csr jobs in Santa Rosa, CA?

The most popular types of Csr jobs in Santa Rosa, CA are:

What are popular job titles related to Entry Level Csr jobs in Santa Rosa, CA?

For Entry Level Csr jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Entry Level Csr jobs in Santa Rosa, CA look for?

The top searched job categories for Entry Level Csr jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Entry Level Csr jobs?

Cities near Santa Rosa, CA with the most Entry Level Csr job openings:

Entry Level Csr jobs near you
Infographic showing various Entry Level Csr job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

(Hybrid) Associate Customer Service Representative

DEFENSIVE INSURANCE SERVICES INC

Novato, CA • On-site

$41K - $50K/yr (+ commission)

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

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Job description

Job Title: (Hybrid) Associate Customer Service Representative

Location: 1561 S Novato Blvd. Ste B Novato, CA 94947
Employment Type: Full-Time

About Us:
Defensive Insurance Services is a family-owned and client-focused insurance agency dedicated to providing tailored insurance solutions to individuals and families. With a commitment to earning our clients’ trust, guiding them to make informed decisions, and defending their future, we strive to build lasting relationships with our clients. We take pride in enhancing and protecting our local communities and have been a trusted insurance business since 1965.

We are seeking an Associate Customer Service Representative to join our team. If you have a passion for helping people, excellent communication skills, and are eager to develop your knowledge in the insurance industry, we’d love to hear from you!!

Responsibilities:

  • Assist other Agents and Customer Service Reps in maintaining a portfolio of personal and commercial lines insurance accounts, ensuring outstanding client satisfaction.
  • Answer incoming calls and provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring timely follow-up.
  • Assist other Agents and Customer Service Reps by processing policy changes, endorsements, renewals, and cancellations accurately and efficiently.
  • Assess client needs and provide recommendations to other Agents and Customer Service Reps for appropriate coverage options to protect the client’s assets.
  • Collaborate with insurance carriers to obtain quotes, negotiate terms, and secure competitive coverage options.
  • Identify and inform other Agents and Customer Service Reps about opportunities to cross-sell or up-sell additional insurance products to existing clients.
  • Ensure compliance with industry regulations and company policies.
  • Maintain detailed and organized records in the agency management system.

Qualifications:

  • Proven experience in insurance, account management, or a related field.
  • Active California Property & Casualty Insurance License is required.
  • Strong interpersonal and communication skills, both written and verbal.
  • Detail-oriented with excellent organizational and time-management abilities.
  • Proficient in insurance agency management systems and common office software (e.g., MS Office).
  • A proactive and customer-centric approach to problem-solving.

Benefits:

  • Competitive salary with the flexibility to work from home some days.
  • Comprehensive benefits package, including health and 401k with 401k matching.
  • Uncapped commissions, with paid time off
  • Ongoing training and professional development opportunities.
  • Supportive and inclusive work environment.

Why Join Us?
At Defensive Insurance Services, we value our employees as much as we value our clients because they are not just a part of the team. They are a part of our family. Our business is growing! As an independent agency representing multiple industry-leading insurance companies, we are well-positioned to help businesses and families in California and across the U.S.
Located in a county with the sixth-highest income per capita in the U.S., we are grateful for stable clientele and opportunities that have helped us succeed for six decades. We offer substantial opportunities for growth, a collaborative work culture, a flexible work environment, and the chance to make a real and meaningful impact on our clients’ lives.

How to Apply:
If you’re ready to bring your expertise and dedication to our team, please submit your resume and a brief cover letter through Zip Recruiter. We look forward to hearing from you!

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Description

Defensive Insurance Services is a family-owned and client-focused insurance agency dedicated to providing tailored insurance solutions to individuals and families. With a commitment to earning our clients’ trust, guiding them to make informed decisions, and defending their future, we strive to build lasting relationships with our clients. We take pride in enhancing and protecting our local communities and have been a trusted insurance business since 1965.