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Entry Level Computer Support Specialist Jobs in Boca Raton, FL

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Entry Level Computer Support Specialist information

See Boca Raton, FL salary details

$15

$25

$39

How much do entry level computer support specialist jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for entry level computer support specialist in Boca Raton, FL is $25.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $28.27 per hour, depending on experience, location, and employer.

What does an Entry Level Computer Support Specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What Does an Entry-Level Computer Support Specialist Do?

An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
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Entry Level Computer Support Specialist jobs near you
Customer Support Specialist Level II - Portuguese Required

Customer Support Specialist Level II - Portuguese Required

HEICO

Sunrise, FL

Full-time

Posted 24 days ago

Job description

For more than 60 years HEICO Corporation, a NYSE traded company, has thrived by serving key segments of the aviation, defense, space, and electronic industries by providing innovative and cost- saving products and services. HEICO's high- energy culture focuses our Team Members' on providing high quality products and services to our customer base, which consists of the world's airlines and the defense industry. Our leadership approach creates a dynamic environment that continually challenges our Team Members to perform their best. For four consecutive years, Forbes Magazine ranked HEICO as one of the 200 "Best Small Companies."


Mission

As a Customer Support Specialist Level II , you will be responsible for the processing of customer orders from receipt to shipment (order follow-up) while also participating in the duties of the Sales Representative for Tier 3 accounts.

Responsibilities

  • Understand all customer terms & requirements
  • Enter customer PO's with high level of accuracy, ensuring conformity
  • Resolve issues on customer PO's with Sales Representatives and/or customers directly
  • Contribute to team goal of entering all customer orders in a timely manner
  • Send a complete or partial acknowledgement within 48 hours
  • Ensure the follow-up of customer orders: status, tracking numbers, shipping documents, credit card receipts, etc.
  • Make sure that the orders are correctly reserved by the system, suggesting confirmation swaps to Sales Representatives
  • Be proactive in informing Sales Representatives and/or customers about delivery issues impacting their supply chain
  • Send "Open Order Reports" to customers with accurate information and comments as recommended by the Sales Representative
  • Update "Past Dues" on a daily basis, reschedule due dates accurately, informing customers of any delays by sending updated order acknowledgements (via customer portals where applicable)
  • Open and track CCRs
  • Basic technical knowledge and understanding of the specificities of the products: packaging, shelf life, unit of measurement, alternatives ... etc
  • Open new customer accounts
  • The CSS level II may occasionally participate in the duties of the Sales Representative.
  • Support Ecommerce customer and customer related questions/issues

Competencies

Required: Able to speak, read and write Portuguese

  • Customer Relationships skills
  • Communication skills
  • Ability to anticipate and manage conflict situations
  • Ability to write reports
  • Ability to use computer tools
  • Good organizational skills
  • Ability to prioritize tasks
  • Be rigorous and methodical
  • Excellent sense of customer service
  • Excellent internal and external communication skills
  • Spirit of initiative
  • Team spirit

Apply