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Entry Level Computer Support Specialist Jobs in Boca Raton, FL

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Entry Level Computer Support Specialist information

See Boca Raton, FL salary details

$15

$25

$39

How much do entry level computer support specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level computer support specialist in Boca Raton, FL is $25.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $28.27 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

How to get an entry-level computer support specialist job?

To secure an entry-level computer support specialist position, candidates should develop basic technical skills in hardware, software, and operating systems, often through relevant certifications like CompTIA A+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects. Strong communication skills and familiarity with support tools such as ticketing systems are beneficial for success in this role.

How to get an entry level computer support specialist job with no experience?

To secure an entry-level computer support specialist position with no experience, focus on developing foundational skills such as troubleshooting, hardware and software knowledge, and customer service. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can also be beneficial.
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Entry Level Computer Support Specialist jobs near you

Help Desk / IT Support Specialist

Shoes for Crews

Boca Raton, FL • On-site

Full-time

Re-posted 10 days ago

Job description

Help Desk / IT Support Specialist (Hybrid - Boca Raton, FL)
Our Mission
Our mission is to keep the workforce safe on the job by providing comfortable, high-quality protective footwear-helping reduce accidents and save money.
About Shoes For Crews, LLC (SFC)
Shoes For Crews is a dynamic designer, manufacturer, and B2B marketer of technologically advanced, top-rated slip-resistant footwear serving the foodservice, hospitality, industrial, and healthcare industries, protecting over 3.5 million workers annually across more than 120,000 workplaces. For over 30 years, we've built our reputation on innovation, proprietary manufacturing, and targeted niche market excellence.
Position Summary
We are seeking a hands-on Help Desk / IT Support Specialist who combines strong technical skills with excellent communication and a service-first mindset.
This role is ideal for someone who:
  • Can build, configure, and deploy computer workstations
  • Provides both in-person and remote end-user support with professionalism and patience
  • Keeps records using an inventory management system
  • Has working knowledge of networking fundamentals and how enterprise networks operate
  • Is comfortable with Microsoft 365 administration, including SharePoint and Teams
  • Understands Intune for remote device management and application deployment
  • Has foundational knowledge of cybersecurity principles and best practices
  • Is well-versed in Microsoft Active Directory, Entra ID, and domain administration
  • Thrives in a fast-moving environment and picks up new technologies quickly
  • Understands credit card hardware and software including configuring devices for tap to pay

You will act as a key technology partner to the business, ensuring that every employee has the tools, access, and support they need to do their best work.
Key Responsibilities
Hardware & Workstation Deployment
  • Build, configure, and deploy desktop and laptop workstations for new hires and hardware refreshes
  • Prepare and stage equipment including imaging, software installation, and peripheral setup
  • Ship and receive computer equipment to and from remote employees
  • Process returned equipment from offboarding employees, including data wiping and re-imaging
  • Maintain accurate asset records and lifecycle tracking in the inventory management system
  • Understand and support conference room equipment.
  • Configure, deploy and support credit card hardware.

Help Desk & Technical Support
  • Provide Tier 1-2 support for hardware, software, and access issues via in-person and remote channels
  • Troubleshoot Windows OS, laptops, peripherals, printers, and network connectivity issues
  • Respond to and manage tickets through the company ticketing system (e.g., Jira or similar)
  • Deliver prompt, friendly, and effective support to internal users at all technical levels

Microsoft 365 & Systems Administration
  • Administer Microsoft 365 including Exchange Online, SharePoint, and Microsoft Teams
  • Manage users, groups, licenses, and permissions within the Microsoft 365 admin portal
  • Deploy and manage applications and policies via Microsoft Intune
  • Configure and enforce device compliance and conditional access policies
  • Administer Microsoft Active Directory and Entra ID (Azure AD), including user provisioning, group policies, and domain management
  • Support onboarding and offboarding workflows including account setup and access removal

Networking
  • Assist with basic network troubleshooting including connectivity, DNS, DHCP, and VPN issues
  • Understand and apply foundational networking concepts (TCP/IP, VLANs, firewalls, switching) to support day-to-day operations
  • Coordinate with the infrastructure team on network-related tickets and escalations

Cybersecurity
  • Apply cybersecurity best practices to daily operations, including endpoint protection, access control, and phishing awareness
  • Support security tooling administration (e.g., endpoint detection, MFA enforcement, security awareness platforms)
  • Assist with identifying and escalating potential security incidents

Work Schedule & Location
  • Remote on Mondays and Fridays, with occasional onsite presence required based on business needs
  • Occasional lifting of computer equipment required

Qualifications & Skills
Technical Expertise
  • Proven ability to build and deploy workstations (imaging, hardware assembly, peripheral setup)
  • Strong experience with Windows OS and laptop/desktop hardware support
  • Proficiency with Microsoft 365 administration, including SharePoint Online and Microsoft Teams
  • Hands-on experience with Microsoft Intune for device management and app deployment
  • Solid understanding of Microsoft Active Directory, Entra ID (Azure AD), and domain administration
  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, switching)
  • Familiarity with cybersecurity principles, endpoint security, and security best practices
  • Experience with IT asset and inventory management systems

Business & Soft Skills
  • Strong communication skills and the ability to explain technical concepts to non-technical users
  • Excellent customer service orientation and a patient, collaborative approach to support
  • Highly organized with strong attention to detail, especially in asset tracking and documentation
  • Adaptable and eager to learn-comfortable taking on new responsibilities and technologies as the business evolves
  • Ability to manage multiple open tickets and prioritize effectively

Experience
  • 2+ years of Help Desk, IT Support, or Desktop Support experience
  • Degree, relevant certifications (CompTIA A+, Microsoft MD-102, MS-900, or similar), or equivalent hands-on experience
  • Experience supporting a hybrid or distributed workforce

What Makes You Stand Out
  • You don't just fix problems-you document them and prevent them from recurring
  • You're as comfortable under a desk connecting cables as you are configuring policies in Intune
  • You take ownership of your tickets and communicate status proactively
  • You're curious about new technologies and bring ideas that improve how IT serves the business
  • You understand that great IT support is what lets everyone else do their best work

Must be authorized to work in the United States without current or future employer sponsorship.
No visa sponsorship, transfers, or C2C arrangements are available for this position.
Must reside in or near the Boca Raton, FL area and be able to work onsite three days per week as required.
Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.

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