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Entry Level Computer It Jobs in Alberta (NOW HIRING)

Alberta Health Services

IT Customer Support I

Calgary, AB · On-site

CA$29.23 - CA$35.71/hr

The IT Customer Support I position has a significant impact on efficient service delivery and is ... Completion of certificate in Computer Support or equivalent. Additional Required Qualifications:

VC3

IT Help Desk Technician - Level 2

Calgary, AB

... to computer systems, Microsoft (particularly Office365) software, and documenting new/updating ... is an IT management and consulting company that leverages technological innovations for small ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB

... to computer systems, Microsoft (particularly Office365) software, and documenting new/updating ... is an IT management and consulting company that leverages technological innovations for small ...

VC3

IT Help Desk Technician - Level 1

Calgary, AB

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Install, modify and repair computer hardware & software. * Run diagnostic programs to resolve ...

VC3

IT Service Desk Technician, Level 3

Calgary, AB · On-site

Description Are you a driven IT professional with strong technical skills and a proven track record ... Install, modify and repair computer hardware & software. * Run diagnostic programs to resolve ...

Onterris

CAD Designer (Technologist)

Calgary, AB · On-site

CA$31 - CA$55/hr

A diploma or degree in Civil Engineering Technology or a related field. * 2+ years of CAD or civil ... For more information, visit www.onterris.com. We are an equal opportunity employer and encourage ...

London Drugs Limited

TECH Specialist

Lethbridge, AB · On-site

Are you up-to-date with the latest Computer, Audio/Video and Photo/Electronics trends and products ... London Drugs may collect, use, and/or disclose your personal information (including the information ...

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Entry Level Computer It information

What is an Entry Level Computer IT position?

An Entry Level Computer IT position is a starting role in the information technology field, designed for individuals who may have limited work experience but possess foundational knowledge of computer systems, software, and troubleshooting. These positions typically involve tasks such as providing technical support, maintaining hardware and software, and assisting with network or system issues. Entry level IT professionals often work under the supervision of more experienced staff and are given opportunities to learn and grow within the organization. These roles are ideal for recent graduates or those transitioning into IT from another field.

What is the difference between Entry Level Computer IT vs Help Desk Technician?

AspectEntry Level Computer ITHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentIT departments, support teamsHelp desks, customer support centers
Job ResponsibilitiesBasic troubleshooting, hardware/software setupResponding to user issues, remote support
Industry UsageBroad IT roles across industriesCustomer service-focused IT support

Entry Level Computer IT roles typically involve foundational IT tasks like hardware setup and basic troubleshooting, often within IT departments. Help Desk Technicians focus on assisting end-users with technical issues, providing remote or on-site support. While both roles require similar certifications and work environments, their primary focus differs: general IT support versus user support.

What are some common challenges faced by entry-level IT professionals, and how can they be overcome?

Entry-level IT professionals often encounter challenges such as adapting to rapidly changing technologies, troubleshooting unfamiliar technical issues, and managing multiple support requests simultaneously. Building a strong foundation in problem-solving and time management is crucial, as is proactively seeking guidance from more experienced team members. Regularly participating in team meetings and training sessions can help new IT staff stay up-to-date and more confident when tackling complex tasks.

What are the key skills and qualifications needed to thrive as an Entry Level Computer IT professional, and why are they important?

To thrive as an Entry Level Computer IT professional, you need a basic understanding of computer hardware, software troubleshooting, networking concepts, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, effective communication, and a customer-service mindset help you stand out in this role. These skills and qualities are crucial for efficiently resolving technical issues and ensuring smooth IT operations within an organization.
What are popular job titles related to Entry Level Computer It jobs in Alberta? For Entry Level Computer It jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer It jobs in Alberta look for? The top searched job categories for Entry Level Computer It jobs in Alberta are:
Entry Level Computer It jobs near you
IT Customer Support I

IT Customer Support I

Alberta Health Services

Calgary, AB • On-site

CA$29.23 - CA$35.71/hr

Other

Posted 6 days ago

Job description

Your Opportunity:

The IT Customer Support I position has a significant impact on efficient service delivery and is focused on assessing end user device hardware and software requests via our Information Technology Service Management (ITSM) tool called ServiceNow. The IT Customer Support I role is also engaged in other work supporting the portfolio (e.g., operational process improvement, process development, documentation, strategic planning, projects, etc.). Coordination with internal and external stakeholders is needed to work with cross-functional teams (technical, support, business, vendors, etc.) to interpret customer needs, assess requirements, and identify solutions to non-standard requests. This is an exciting role that is responsible for making quick decisions and facilitating the creation of standards that align to the provincial goals of the Technology Services program. There is flexibility as to the location of this position within the province of Alberta. At the time of appointment, the successful candidate may discuss location options with the hiring manager. As an IT Customer Support I, you will provide the first level of technical support for clinical and non-clinical staff and departments. Your typical duties include receiving and handling initial helpdesk requests for IT support; responding to common requests for support as well as participating in the set up and maintenance of computer software, hardware and systems.

Description:

As an IT Customer Support I, you will provide the first level of technical support for clinical and non-clinical staff and departments. Your typical duties include receiving and handling initial helpdesk requests for IT support; responding to common requests for support as well as participating in the set up and maintenance of computer software, hardware and systems.

  • Transition Company: Health Shared Services
  • Classification: IT Customer Support I
  • Union: AUPE GSS
  • Unit and Program: Information Technology, Technology Related Services Request
  • Primary Location: Quarry Crossing
  • Location Details: Eligible to work remotely within Alberta
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 14-JUL-2026
  • Temporary Employee Class: Temp F/T Benefits
  • Date Available: 27-JUL-2026
  • Temporary End Date: 05-FEB-2027
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $29.23
  • Maximum Salary: $35.71
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Experience in a fast-paced environment managing multiple concurrent demands required. Must have 2 to 3 years of related IT customer service experience within the last 5 years and be proficient using MS Office Suite and Outlook. Must have strong cognitive, analytical and problem-solving skills and strong customer service commitment. Must have demonstrated effective communication, interpersonal, and organizational skills. Must have experience with creating standard documentation. Must have ability to set and meet personal deadlines and adapt to changes in priority. Must have ability to work in a team environment and experience in coordinating teams. Must be self-motivated, with limited supervision. Must have experience in ServiceNow.

Preferred Qualifications:

MS Visio proficiency is an asset. Experience in a healthcare environment is an asset.

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