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Entry Level Computer Help Desk Jobs in Utah (NOW HIRING)

BambooHR

Helpdesk Technician

Draper, UT

$18.75 - $25.25/hr

As our ideal Help Desk Technician, you will be able to help our employees do their best work with ... Experience with computer hardware repair and maintenance. * Ability to lift 40+ lbs and work ...

Compunnel, Inc.

Service Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

Job Summary The Service Desk Agent serves as the first point of contact for users calling the ... Install, modify, run diagnostics, and repair computer hardware, peripherals, and software

Compunnel, Inc.

Service Desk Agent

South Jordan, UT · On-site

$22/hr

Job Summary The Service Desk Agent serves as the first point of contact for users calling the ... computer hardware, peripherals, and software Collaborate with internal teams to provide guidance ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone ... computer skills, including typing, email communication, and navigating Windows-based systems.

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Entry Level Computer Help Desk information

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
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What job categories do people searching Entry Level Computer Help Desk jobs in Utah look for? The top searched job categories for Entry Level Computer Help Desk jobs in Utah are:
What cities in Utah are hiring for Entry Level Computer Help Desk jobs? Cities in Utah with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Utah as of June 2026, with employment types broken down into 2% As Needed, 34% Full Time, 59% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Helpdesk Technician

Helpdesk Technician

BambooHR

Draper, UT

$18.75 - $25.25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 25 days ago

BambooHR rating

9.5

Company rating: 9.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

8th of 192 rated software companies

Job description

Please Note: This is an in-office position which will require working at our Draper, UT headquarters. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR
At BambooHR, we're all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We're leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For," and we're proud of our team for receiving awards for workplace effectiveness and flexibility.

Essential Job Duties

BambooHR's IT Help Desk Technicians are responsible for caring for all aspects of our office IT needs. As our ideal Help Desk Technician, you will be able to help our employees do their best work with the greatest attitude and care by troubleshooting technical issues that arise.
You will:

  • Help end users resolve technical workstation issues (both Windows and macOS).
  • Provision new IT equipment (laptops, monitors, and specialized A/V hardware).
  • Provide A/V support for company meetings, including executive-led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting-ready.
  • Troubleshoot network issues (VLANs, Routing, Switching) as they relate to workstations and A/V endpoints.
  • Automate job responsibilities—leveraging AI tools where applicable—for continued efficiency.
  • Contribute to the ongoing documentation and runbooks of our systems and processes.
  • Provide occasional off-hours or offsite support for special events with advance notice.

What You Need to Get the Job Done

  • 1+ years experience in a Help Desk, Tech Support, or A/V Support role.
  • Outstanding problem-solving skills and meticulous attention to detail.
  • An ability to learn and communicate technical information clearly to all levels of the organization.
  • Experience with computer hardware repair and maintenance.
  • Ability to lift 40+ lbs and work primarily onsite in our Draper office.

What Will Make Us REALLY Love You

  • Associate's Degree in related fields.
  • Proven experience providing "white-glove" support to leadership in high-pressure environments.
  • Experience with specialized A/V hardware (Neat, Crestron, or similar).
  • Experience utilizing ChatGPT, Gemini, Moveworks, and/or other AI tools to improve IT workflows.
  • Experience with Okta, Jamf Pro, or Microsoft InTune.
  • You have basic network experience (VLANs, Routing, Switching).
  • You are self-motivated, an ambitious learner, and a proactive communicator.

What You'll Love About Us

  • A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
  • Comprehensive health, life, and disability insurance
  • Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
  • 401k plans with up to 6% company match
  • $2000 Paid-Paid Vacation bonus
  • EAP through Headspace
  • Check out all our benefits that benefit you

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

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