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Entry Level Computer Help Desk Jobs in Utah (NOW HIRING)

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$18.75 - $25.25/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support ... Train users on basic computer functions, applications, and security best practices. * Install and ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our Team Job Purpose The Help Desk Technician I is an entry-level role that provides support ... Train users on basic computer functions, applications, and security best practices. * Install and ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Join Our TeamJob PurposeThe Help Desk Technician I is an entry-level role that provides support to ... Train users on basic computer functions, applications, and security best practices.Install and ...

University of Utah Health

Help Desk Agent

Salt Lake City, UT · On-site

$16.50 - $21/hr

EO/AA The Help Desk Agent provides technical support and assistance to end-users by troubleshooting ... This position may remote into client's computer to install or repair issues. This position has no ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

... Computer Science, or a related field is preferred. An equivalent combination of education, training, and relevant experience will also be considered. Previous experience in a help desk, technical ...

New

Mity-Lite

IT Helpdesk

Orem, UT

$22 - $25/hr

... Computer Science, or a related field is preferred. An equivalent combination of education, training, and relevant experience will also be considered. Previous experience in a help desk, technical ...

New

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All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Utah

Entry Level Computer Help Desk information

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities in Utah are hiring for Entry Level Computer Help Desk jobs?

Cities in Utah with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Help Desk Technician I

Holiday Oil

Draper, UT • On-site

$18.75 - $25.25/hr

Full-time

Posted 9 days ago

Holiday Oil rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Join Our Team

Job Purpose

The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding, account access, store system issues, network issues, and user access requests. The technician will troubleshoot and resolve routine IT issues, escalate more complex problems, and ensure excellent customer service to maintain smooth business operations. This role will work on a Help Desk team to help ensure smooth daily operations by providing prompt, professional support and escalating complex issues when needed.

Duties and responsibilities
  • Deliver Tier 1 technical support and customer service to end users.
  • Diagnose and resolve hardware, software, and network connectivity issues through hands-on troubleshooting.
  • Set up user accounts, reset passwords, and manage access permissions across various systems.
  • Accurately document support requests, solutions, and escalations in the IT ticketing system.
  • Provide support for store operations technology, including timekeeping systems and back-office applications.
  • Train users on basic computer functions, applications, and security best practices.
  • Install and configure laptops, desktops, printers, mobile devices, tablets, and peripherals.
  • Manage user accounts and permissions within Active Directory and Microsoft 365.
  • Escalate complex or unresolved issues to senior technicians or IT management.
  • Adhere to IT policies, security standards, and compliance guidelines.
  • Assist with technology setup and onboarding for new employees.
  • Communicate proactively with users regarding the status of their requests and confirm issue resolution.
  • Provide rotating help desk coverage, including possible nights and weekends, and respond to emergency calls when required (may include onsite support).
  • Contribute to additional IT projects, tasks, or initiatives to support organizational goals
Qualifications
    • High school diploma or equivalent required; Associate degree in Information Technology or equivalent professional experience preferred.
  • 1-2 years of experience in IT support, help desk, or retail technology support roles.
  • Working knowledge of computer systems, networks, printers, and peripheral devices.
  • Experience installing, configuring, and supporting operating systems on laptops and tablets (preferred).
  • Proficiency with Microsoft Office Suite.
  • Strong troubleshooting skills with the ability to think quickly and adapt to changing situations.
  • Professional, customer-focused approach with clear and effective communication skills.
  • Skilled in prioritizing tasks, managing time efficiently, and handling multiple requests simultaneously.
  • Detail-oriented, self-motivated, and eager to learn and grow professionally.
  • Able to work independently as well as collaborate effectively within a team environment.
  • Must be able to travel to store locations within Salt Lake, Utah, Davis, and Tooele counties as needed.
  • Maintain a valid Utah driver's license and a clean driving record.
  • Demonstrate excellent customer service and interpersonal communication skills when working with technical and non-technical staff.
  • Strong problem-solving ability with attention to detail and a friendly, approachable demeanor.

Why Holiday Oil?

  • A stable, respected Utah company with over 60 years of growth
  • A collaborative environment where your work directly contributes to the company's success
  • Strong values rooted in safety, quality, and integrity
  • Opportunities to grow your career within the Holiday Oil family

If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.

Apply Today!

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