Entry Level Computer Help Desk Jobs in Rhode Island

SUMMARY:
Reports to the Clinical Manager and under the general direction and supervision of the professional staff, assists in providing care to Emergency Department patients and their families from arrival to departure. Performs a variety of clerical and patient care assistive duties as a member of the healthcare team.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES:
Responsible for the delivery of safe patient care:

Collaborates with the Registered Nurse to set priorities and organize work.
Communicates all pertinent observations to the responsible Registered Nurse.
Administers direct physical care and assists with other activities of daily living (ADLs).

Reports abnormal findings to the RN

Performs selected procedures and treatments according to standards and protocols.

Assists with admissions, transfers, and discharges of patients.

Collects tests, records, and reports of selected specimen data. Reports findings to Registered Nurse.

Sets up cardiac monitoring devices according to procedure. Assists with cardiac monitoring, runs 12 lead electrocardiograms (EKGs). Reports findings to Registered Nurse.

Utilizes side rails, restraints and assistive devices when available and necessary.

Records selected treatments and procedures for which she/he is responsible.
Maintains patient and family confidentiality according to established hospital standards.

Serves as an active patient/family advocate.

Supports and reinforces teaching done by the Registered Nurse.

Performs other duties within scope of care as assigned.

Responsible for emergency and safety conduct:

Demonstrates adherence to universal precautions, safety programs and other infection control measures.

Demonstrates ability to perform responsibilities in emergency/code situations.
Reports unsafe situations to the Registered Nurse or to the Clinical Manager.

Maintains an environment conducive to patient comfort and safety.

Exercises proper care in the use of equipment and reports need to repair to the appropriate person.

Utilizes side rails and restraints in accordance with nursing procedure and policy of Newport Hospital.

Adheres to constant observation protocols as assigned.

Responsible for completion of clerical skills needed for efficient patient flow:
Exhibits appropriate use of medical terms and abbreviations.

Organizes, prioritizes workload based on patient, unit/clinic needs.

Copies charts for admission and disassembles charts for discharge according to hospital guidelines. Files and scans report in charts accurately and maintains medical record. Faxes chart documents for admitted patients to appropriate unit.

Answers phones and intercom, using phone and intercom etiquette, and notifies appropriate staff.

Utilizes hospital computer systems accurately, to execute orders, retrieve data and generate reports. Reports computer and equipment malfunctions to the help desk.

Accurately uses all existing computer systems , including the Hospital Capacity System (HCS) and/or any new systems necessary to carry out job duties.

Arranges for necessary equipment delivery as needed.

Follows up on diagnostic tests ordered and documents in the computer, including any patient specific need, such as “NPO “status.

Orders office and clinical supplies as appropriate. Maintains and stocks equipment and supplies.

Faxes completed “Authorization for Use of Protected Health Information” form to other health care providers; receives faxed information and files in the patient’s record. Faxes other forms as needed.

Takes responsibility for educational updates by attending education sessions and accessing the Net Learning website. Meets and maintains competencies measured by annual mandatory competency check and mandatory/safety education.

Reports unsafe situations to the Registered Nurse or to the Clinical Manager.
Adheres to established NPH/Unit standards, policies and procedures (absenteeism, tardiness, badging, mandatory education, fire, safety, infection control and credentialing, HIPAA, and confidentiality guidelines).

Pages physicians and others via the hospital page system, computer alpha paging, and the hospital emergency operator to page codes.

Coordinate Continuity of Care form copies accordingly. Fax to Home Care Services when indicated. Files copies in medical record.

Obtains copies of medical records as indicated.

Understands and can perform appropriate I.S. downtime procedures.
MINIMUM QUALIFICATIONS:
BASIC KNOWLEDGE:

High school graduate or its equivalent preferred.

Entry level credentialing of secretarial and nursing assistant skills.

Current Rhode Island registration as a Nursing Assistant.

Certified in Basic Cardiac Life Support (BLS).

Demonstrated knowledge and skills necessary to provide care to patients throughout the Brown University Health, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:
Effective interpersonal communications skills.

Able to multi-task to perform a variety of complex duties.
Basic computer skills required.

Basic knowledge of medical terminology preferred.

Read, write legibly, and speak English.

Basic knowledge of the hospital’s patient care delivery orientation program.
WORKING ENVIRONMENT AND PHYSICAL CONDITIONS:

Exposed to patient care environment with frequent standing, walking and sitting.

INDEPENDENT ACTION:
Performs independently within department policies and practices. Refers specific, complex problems to supervisor where clarification of department policies and procedures may be required.

SUPERVISORY RESPONSIBILITIES:
None.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Work Type:

Work Shift:

Daily Hours: 

Driving Required: