ZipRecruiter

Log In

2

Entry Level Computer Help Desk Jobs in Colorado (NOW HIRING)

Sharp Solutions, Inc.

Help Desk Tier 2 Mac Windows

Denver, CO · On-site

$20 - $27/hr

We strive to provide services that do more to help the customer improve in all areas including ... Install and configure laptops and PCs using standardized computer images. * Support users with file ...

Sharp Solutions, Inc.

Help Desk Tier 2 Mac Windows

CO · On-site

$20 - $27/hr

We strive to provide services that do more to help the customer improve in all areas including ... Install and configure laptops and PCs using standardized computer images. * Support users with file ...

Sharp Solutions, Inc.

Help Desk Tier 2 Mac Windows

Denver, CO · On-site

$20 - $27/hr

We strive to provide services that do more to help the customer improve in all areas including ... Install and configure laptops and PCs using standardized computer images. * Support users with file ...

Second-61 LLC

Service Desk Agent

Florence, CO

$17.25 - $22.25/hr

Help Desk Institute (HDI) Certification * Associates degree related to Computer and Information; or High School degree and up to two (2) years of sufficient technical or customer service experience.

Second-61

Service Desk Agent

Trinidad, CO · On-site

$16/hr

Help Desk Institute (HDI) Certification * Associates degree related to Computer and Information; or High School degree and up to two (2) years of sufficient technical or customer service experience.

Second-61 LLC

Service Desk Agent

Trinidad, CO

$14.75 - $19/hr

Help Desk Institute (HDI) Certification * Associates degree related to Computer and Information; or High School degree and up to two (2) years of sufficient technical or customer service experience.

Second-61

Service Desk Agent

Florence, CO · On-site

$16/hr

Help Desk Institute (HDI) Certification * Associates degree related to Computer and Information; or High School degree and up to two (2) years of sufficient technical or customer service experience.

INFICON

IT Help Desk Support Specialist

Longmont, CO · On-site

$60K - $75K/yr

Utilizes help desk tracking software to present recommendations and improvements for user systems ... computer systems as well as a foundation in IT fundamentals and their implementations. It is ...

INFICON

IT Help Desk Support Specialist

Longmont, CO

$60K - $75K/yr

Utilizes help desk tracking software to present recommendations and improvements for user systems ... computer systems as well as a foundation in IT fundamentals and their implementations. It is ...

Eliassen Group

Tier II Helpdesk Specialist

Denver, CO · On-site

$18 - $22.50/hr

Monitor service desk system for incoming requests and resolve or escalate accordingly. * Provide ... Knowledge of advanced computer hardware including desktops, laptops, smartphones, and end user ...

next page

Showing results 1-20

All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Colorado

Entry Level Computer Help Desk information

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Colorado? For Entry Level Computer Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Colorado look for? The top searched job categories for Entry Level Computer Help Desk jobs in Colorado are:
What cities in Colorado are hiring for Entry Level Computer Help Desk jobs? Cities in Colorado with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Colorado as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Service Desk Analyst - Variable Hour Benefit Eligible

City of Aurora

Aurora, CO • On-site

$23.95 - $29.94/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

JOB LOCATION
15151 E Alameda Pkwy Aurora, Colorado 80012-1555
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
  • Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES
Salary to be commensurate with experience
The hiring range for this position is $23.95 - $29.94/hourly
This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate can work up to 40 hours per week. The selected candidate will be eligible to elect Medical, Dental, and Vision benefits, accrue paid time off, and receive 11 paid holidays.
The deadline to submit applications is Tuesday, June 23, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.
OVERVIEW OF JOB
The Service Desk Analyst provides frontline technical support and troubleshooting for the City's end-user technology systems. This role is responsible for diagnosing and resolving hardware, software, and access-related issues, supporting the performance and reliability of IT systems, and delivering high-quality customer service to City personnel. The Analyst manages service requests through the service desk, documents solutions, and collaborates with IT teams to maintain efficient and consistent technology operations.
PRIMARY DUTIES & RESPONSIBILITIES
  • Testing and analyzing IT system and software performance.

  • Resolving incoming customer support requests remotely via email and phone, or in-person at the office.

  • Prioritizing and resolving technical concerns and escalating serious issues to relevant stakeholders.

  • Helps prevent service interruptions by performing system installations, updates, and maintenance procedures.

  • Preparing training manuals and FAQ materials for easy-to-access end-user guidance.

  • Documenting processes and maintaining service desk records.

  • Making recommendations to optimize IT performance and to prevent future problems.

  • Collaborating with internal departments to ensure their technology needs are met.

  • Stays informed of advancements in IT industry capabilities.

  • Performs other related duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
MINIMUM QUALIFICATIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
  • Associate's degree from an accredited college.

Experience:
  • At least one (1) year of experience in IT or customer service

Preferred Qualifications:
  • Experience with collaboration technologies, including WebEx and Teams

  • Experience with Okta usage and support

  • Experience with Microsoft Intune

  • Industry-recognized help desk, service desk, or related IT certifications

Knowledge:
  • Knowledge of computer hardware, software, and operating systems commonly used in a business environment

  • Knowledge of service desk operations, including ticketing systems, request tracking, and escalation processes

  • Knowledge of basic networking concepts (e.g., connectivity, VPN, user access, and device configuration)

  • Knowledge of troubleshooting methodologies for diagnosing and resolving technical issues

  • Knowledge of customer service principles and practices in a technical support environment

  • Knowledge of service and/or help desk ticketing software and task management software such as ServiceNow, Cherwell, or similar platforms

Skills:
  • Skill in diagnosing and resolving hardware, software, and user access issues in a timely manner

  • Skill in using service desk ticketing systems (e.g., ServiceNow, Cherwell, or similar platforms) to manage and document work

  • Skill in communicating technical information clearly to non-technical users

  • Skill in prioritizing and managing multiple service requests in a fast-paced environment

  • Skill in collaborating with IT teams and stakeholders to resolve issues and improve service delivery

Abilities:
  • Ability to provide effective customer-focused technical support in person, by phone, and through electronic communication

  • Ability to analyze issues, determine appropriate solutions, and escalate complex problems as needed

  • Ability to manage multiple priorities and respond effectively in time-sensitive situations

  • Ability to establish and maintain effective working relationships with employees, management, and external stakeholders

  • Ability to document processes, solutions, and recurring issues to support knowledge sharing and continuous improvement

  • Ability to learn and adapt to new technologies, systems, and processes

Licenses and Certifications Required:
  • Valid driver's license or otherwise demonstrated ability to meet the transportation requirements of the position

WORKING CONDITIONS
Essential Personnel:
  • When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:
  • Light physical work requiring the ability to lift up to 20 pounds with or without assistance

  • Regular lifting and carrying of computer equipment

  • Moderate walking and standing

  • Ability to review and interpret reports and other written documents with or without reasonable accommodation

  • Ability to communicate with employees, contractors, and residents in field environments, with or without reasonable accommodation

Work Environment:
  • Works primarily in an office environment

  • Work may occasionally occur in a noisy environment, with exposure to dust, chemicals, odors, fumes

  • System support issues may require working outside the office environment and in or around emergency response vehicles.

Equipment Used:
  • Standard business and professional tools and equipment including computers, laptop computers and mobile computing devices.

  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.
Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.
Employment references will be conducted on finalists for City of Aurora vacancies.

Apply