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Entry Level Client Services Jobs in Michigan (NOW HIRING)

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Entry Level Client Services information

What is entry level client services?

Entry level client services roles involve assisting customers and clients with their inquiries, concerns, or needs, usually on behalf of a company. These positions are typically the starting point in a client relations or customer service career and often include tasks such as answering phone calls, responding to emails, processing orders, and providing general support. Entry level client services professionals are expected to demonstrate strong communication skills, problem-solving abilities, and a positive attitude. The role is ideal for individuals seeking experience in customer interaction and a pathway to more advanced positions within a company.

What are the key skills and qualifications needed to thrive as an entry level client services professional?

To thrive as an Entry Level Client Services professional, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in basic office tools like email and spreadsheets are typically required. Outstanding interpersonal skills, patience, and a customer-centric attitude help individuals excel in this role. These skills and qualities are essential for building client trust, efficiently resolving issues, and ensuring client satisfaction and retention.

What are some common challenges faced by entry level client services professionals and how can they be overcome?

Entry Level Client Services professionals often encounter challenges such as managing multiple client requests simultaneously and quickly adapting to different client personalities and needs. Balancing responsiveness with accuracy is key, as is learning to communicate effectively under pressure. Building strong organizational skills and seeking guidance from more experienced team members can help overcome these hurdles. Regular feedback and proactive learning also contribute to smoother client interactions and professional growth.

What is the difference between Entry Level Client Services vs Customer Support Representative?

AspectEntry Level Client ServicesCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentClient-facing roles, often in service or sales settingsCall centers, online chat, or in-person support environments
Employer & Industry UsageFinancial services, retail, telecommunications, hospitalityTechnology, retail, telecom, e-commerce
Common Search & ComparisonEntry Level Client Services vs Customer Support Representative

Both roles involve assisting customers, but Entry Level Client Services typically focuses on building relationships and providing tailored solutions, often in sales-oriented environments. Customer Support Representatives mainly handle technical issues or inquiries, emphasizing troubleshooting and problem resolution. Understanding these differences helps job seekers identify roles that match their skills and career goals.

How do I get into entry level client services?

To enter an entry-level client services role, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience can be gained through internships, customer service roles, or related positions, and familiarity with CRM software is often beneficial.

What are the most commonly searched types of Client Services jobs in Michigan?

The most popular types of Client Services jobs in Michigan are:

What cities in Michigan are hiring for Entry Level Client Services jobs?

Cities in Michigan with the most Entry Level Client Services job openings:

Entry Level Client Services jobs near you
Infographic showing various Entry Level Client Services job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, 2% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Operations Specialist I

United Wholesale Mortgage

Pontiac, MI

Full-time

Medical, Dental, Vision, PTO

Re-posted 24 days ago

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

97th of 150 rated financial services

Job description

 

Role: Entry Level - Operations Specialist

LOCATION: On-site in Pontiac, MI

SCHEDULE: Full-time, Monday-Friday, 8-hour shift

This is an entry-level client service-based opportunity designed for individuals who are eager to begin their career, develop new skills, and contribute to a supportive, team-focused culture. If you are someone who enjoys working in a collaborative environment and is looking for an engaging workplace where you can grow and build your career, then look no further! If these details describe what you are looking for in your next career move, we'd love to connect with you as UWM is seeking positive, detail-oriented individuals to join our team as Operations Specialists.

WHAT'S IN IT FOR YOU?

  • Opportunities for career growth and development with free training, job shadowing, internal transfer pathways and mentorship programs
  • Consecutive tenure-based pay increases
  • Strong, collaborative, friendly and social environment where you can find your fit
WHAT WE NEED FROM YOU

Must Have Qualifications:

  • High school diploma or equivalent
  • No Mortgage experience necessary
  • Comfortable with technology (experience using dual monitors)
  • Process oriented
  • Comfortable talking with clients over the phone
  • Ability to multitask and adapt to change
  • Positive attitude and willingness to learn
  • Strong attention to detail
  • Experience in a professional or office setting
WHAT YOU WILL BE DOING
  • Entering data
  • Splitting and labeling loan packages
  • Ordering verifications of income
  • Verifying Social Security Numbers
  • Indexing of loan conditions
  • Ordering and uploading documents
  • Loan verification
  • Submitting summary report reviews
  • Reviewing state and federal compliance
  • Handling inbound and outbound calls
THE PLACE & THE PERKS

United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

  • Paid time off (PTO)
  • Promotion and growth opportunities offered
  • Comprehensive health, dental and vision benefits offered
  • Weekly paychecks
  • Free 24/7 gym
  • Complimentary fruit and drinks
DISCLAIMERAll the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.Employment Type: OTHER

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