Job Summary:
Lucayan Technology Solutions LLC delivers secure, innovative solutions in support of national defense and intelligence missions. They are seeking a motivated Network Engineer I to join their on-site IT operations team, responsible for help desk support, routine system maintenance, and troubleshooting activities while developing expertise in federal network security and infrastructure management.
Responsibilities:
โข Manage help desk intake, ticket tracking, resolution, and escalation in accordance with established procedures
โข Assist users with network access issues including account unlocks, password resets, and onboarding support
โข Perform routine patching and OS updates for servers, workstations, and infrastructure devices in compliance with ATO requirements
โข Conduct trouble isolation, root cause analysis, and port clearance activities to maintain network performance
โข Assist with monitoring of network infrastructure including NAS, UPS, switches, wireless access points, and servers
โข Support quarterly and annual log audits, account reviews, and inventory maintenance activities
โข Notify stakeholders of outages and service disruptions via email and Microsoft Teams
โข Assist with documentation updates including VLAN assignments, IP address records, and system diagrams
โข Support vulnerability scanning and remediation activities under the direction of senior team members
โข Respond to zero-day threat mitigations within required timeframes as directed
Qualifications:
Required:
โข U.S. Citizenship required
โข Security Clearance: Must be eligible for a federal Public Trust Background Investigation
โข Associate's degree in Information Technology, Network Engineering, or related field (relevant certifications and/or equivalent work experience will be considered in lieu of degree)
โข Minimum 2 years of IT support, network operations, or systems administration experience
โข Working knowledge of Windows Server, Active Directory, and standard network troubleshooting
โข Familiarity with patch management, ticketing systems, and OS update processes
โข Basic understanding of networking concepts including VLANs, IP addressing, and DNS/DHCP
โข CompTIA Network+ (required or must obtain within 90 days of start)
โข CompTIA Security+ (required or must obtain within 90 days of start)
Preferred:
โข Experience in a government IT environment or with federal security compliance requirements
โข Familiarity with vulnerability scanning tools (e.g., Tenable/Nessus)
โข Experience with Cisco switches, firewalls, or wireless access point administration
โข Cisco Certified Field Technician or equivalent entry-level Cisco certification
Company:
Lucayan Technology Solutions LLC is a CVE and Hub Zone Certified, (Disabled) Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. Founded in 2015, the company is headquartered in Tampa, USA, with a team of 51-200 employees. The company is currently Growth Stage.