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Entry Level Chat Support Jobs in California (NOW HIRING)

Scorpion Enterprises, LLC

Account Manager

Santa Clarita, CA · On-site

$60K - $80K/yr

We offer a unique blend of AI support and teams of real human people with local expertise committed ... We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

... complex IT support requests received by phone, email, ticketing system, chat, or in person ... None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service ...

Great Wolf Lodge

Quick Service Cook

Garden Grove, CA · On-site

$20.50/hr

The Fast Food Cook is an entry level position that prepares food for guests in accordance with the ... Supports in stocking food & supply inventory, requisitioning supplies and food; verifying receipt.

Great Wolf Resorts

Quick Service Cook

Garden Grove, CA · On-site

$20.50/hr

The Fast Food Cook is an entry level position that prepares food for guests in accordance with the ... Supports in stocking food & supply inventory, requisitioning supplies and food; verifying receipt.

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All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in California

Entry Level Chat Support information

What is an entry level chat support job?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an entry level chat support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
What are the most commonly searched types of Chat Support jobs in California? The most popular types of Chat Support jobs in California are:
What are popular job titles related to Entry Level Chat Support jobs in California? For Entry Level Chat Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Entry Level Chat Support jobs in California look for? The top searched job categories for Entry Level Chat Support jobs in California are:
What cities in California are hiring for Entry Level Chat Support jobs? Cities in California with the most Entry Level Chat Support job openings:
Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Arlon Graphics LLC

Placentia, CA • On-site

$22 - $26/hr

Full-time

Re-posted 26 days ago

Job description

Company Profile
Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us at @arlongraphics on Facebook, Instagram, Twitter, and LinkedIn. For more information, visit arlon.com.
Position Overview
The Customer Service Representative position is an entry-level role that engages with customers on behalf of Arlon. Basic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services).
A Customer Success Representative will also assist with customer quality and service claims, and processing orders and returns. Position support involves items such as, but not limited to, data entry (sales orders, quality, and service claims) and the creation of shipping labels, sales, and marketing sample orders.
Responsibilities
  • Serve as the first point of contact for customers via phone, email, live chat, and CRM systems in a customer-friendly and professional manner.
  • Provide prompt, professional, and courteous assistance regarding orders, pricing, product information, and availability.
  • Maintain a high level of product knowledge to effectively address customer inquiries and recommend appropriate solutions.
  • Must be able to multitask efficiently while prioritizing high-impact tasks.
  • Collaborate with the Customer Account Managers to offer support as needed.
  • Crosstrain as the Fleet/OEM and Australia Region backup support
  • Assist in managing the quote process in HubSpot and in SAP
  • Process customer orders accurately and efficiently in SAP, ensuring correct pricing, terms, and shipping instructions.
  • Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
  • Coordinate with production and logistics to ensure on-time order fulfillment.
  • Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
  • Initiate and manage claims in SAP for credits, returns, or replacements when applicable.
  • Follow up with customers to confirm resolution and satisfaction.
  • Partner with Regional Sales Managers and internal departments to support customer needs and special projects.
  • Provide feedback and insights to internal teams regarding recurring issues, customer trends, or process improvements.
  • Assist with Conexiom (order automation) exceptions and account updates.

Targets/Goals
  • Achieve the performance objectives established by the Customer Service Manager to support operational excellence and customer satisfaction.
  • Manage an average of 30% of incoming emails inquiries from customers, sales managers and other internal departments.
  • Process approximately 50% of all domestic sales orders, claims, and sample requests received daily.
  • Maintain a high level of accuracy in order entry, with zero to minimal monthly errors as defined by the Customer Service Manager.
  • Effectively manage open claim reports
  • Handle an average of 25 inbound customer calls per day while maintaining professional and efficient communication.

Requirements
  • High School diploma or GED
  • Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat.
  • Strong communication skills (listening, verbal, written, interpersonal)
  • Microsoft Office ®, specifically Word and Excel, at a basic proficiency level

Nice to Have
  • SAP/ ERP system experience
  • Hub Spot/CRM experience
  • Bilingual Spanish

Pay Transparency
The current pay rate for this position is between $22.00 - $26.00 per hour. Rate of pay will depend on factors such as market conditions and location, job-related knowledge and skills, education, training and experience. If hired, employment will be at will. The Company reserves the right to modify pay, as well as any other discretionary payment or compensation program, at any time.
EEO Statement
Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws.

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