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Entry Level Chat Support Jobs in California (NOW HIRING)

memorial care

Desktop Support Tech

Laguna Hills, CA

$29.20/hr

  • Medical

... chat, or instant message. They may find the need to may explain solutions in both technical and ... Under general supervision, the MemorialCare Desktop Support Technician performs entry level Tier 2 ...

memorial care

Desktop Support Tech

Laguna Hills, CA · On-site

$29.20/hr

  • Medical

... chat, or instant message. They may find the need to may explain solutions in both technical and ... Under general supervision, the MemorialCare Desktop Support Technician performs entry level Tier 2 ...

Security Guard Services

Office Admin

Chatsworth, CA · On-site +1

$17.25 - $22.50/hr

... support to management and team members Assist with customer inquiries through phone, email, or chat ... for entry-level candidates) What We Offer: Flexible working hours Competitive pay Growth ...

Security Guards of America

Office Admin

Chatsworth, CA · On-site

$18.25 - $25.25/hr

... support to management and team members Assist with customer inquiries through phone, email, or chat ... for entry-level candidates) What We Offer: Flexible working hours Competitive pay Growth ...

Scorpion Enterprises, LLC

Account Manager

Santa Clarita, CA · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • PTO

We offer a unique blend of AI support and teams of real human people with local expertise committed ... We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead ...

Salesforce

AI Builder, Emerging Talent Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... chat' collaboration styles and intuitive AI habits of entry level candidates, turning their fresh ... Support Graduates in building scalable and secure agentic solutions. Act as an internal technical ...

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All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in California

Entry Level Chat Support information

What is an entry level chat support job?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an entry level chat support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What are the most commonly searched types of Chat Support jobs in California?

The most popular types of Chat Support jobs in California are:

What are popular job titles related to Entry Level Chat Support jobs in California?

For Entry Level Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Entry Level Chat Support jobs in California look for?

The top searched job categories for Entry Level Chat Support jobs in California are:

What cities in California are hiring for Entry Level Chat Support jobs?

Cities in California with the most Entry Level Chat Support job openings:

Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Desktop Support Tech

memorial care

Laguna Hills, CA

$29.20/hr

Full-time

Medical

Posted 25 days ago

MemorialCare rating

8.2

Company rating: 8.2 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Title: Desktop Support Tech

Location: Laguna Hills

Department: IS Technical and Desktop Services

Status: Full Time

Shift: Day

Pay Range*: $29.20/hr - $42.33/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Desktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. They are responsible for answering IT requests specific to PC hardware, networks, or software via phone, email, live chat, or instant message.  They may find the need to may explain solutions in both technical and nontechnical terms.

Under general supervision, the MemorialCare Desktop Support Technician performs entry level Tier 2 support.  They provide advance technical trouble shooting and analysis methods to offer resolution to incidents, problems, and requests specific to PC hardware, networks, or software. 

Essential Functions and Responsibilities of the Job

  • Builds and installs PCs, and peripheral devices including printers, scanners, mobile and smart phones, related to desktop infrastructure in accordance with department standards.

  • Provides advice and guidance to colleagues regarding incidents. Explains and documents technical issues in a straightforward way to clients.

  • Supports and maintains installed PCs, networks, telephone end points, and peripherals with routine maintenance.  Coordinates migration of desktops to most current Windows platform as necessary.

  • Identifies, logs, and resolves technical problems with software applications or network systems. 

  • Creates, maintains, and distributes reports of progress on work efforts to leadership. Identifies potential changes and system improvements to present to leadership for consideration and implementation. 

  • Ensures that work is carried out within agreed service levels and in accordance with department guidelines.

  • Owns daily documentation of achievements, through enterprise ticket tracking systems. Follows guidelines established for tracking efforts related to assigned responsibilities and all hours worked are recorded for aid and analysis.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience:

  • Minimum 1-year desktop support experience

  • Obtained strong knowledge of PC hardware and networks including installation requirements and LAN\WAN

  • Demonstrated knowledge of software including Microsoft Operating System

  • Demonstrated use of effective verbal and written communication to successfully achieve end user support

  • Proven analytical, logical thinking, and problem-solving skills to resolve reported issues

  • Experienced in a healthcare environment preferred

Education/Licensure/Certification:

  • A Certification

  • Microsoft Networking Essentials certification preferred

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