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POSITION SUMMARY

The Supportive Services for Veteran Families (SSVF) SSVF Case Manager will be responsible for the case management of a portfolio of Veteran families who have experienced or are at risk of homelessness. The SSVF Case Manager will work closely with each family on their caseload to help them achieve long-term housing stability in the shortest time possible. The SSVF Case Manager will connect the family with SSVF temporary financial assistance and help the family to obtain and utilize other available resources and benefits. The SSVF Case Manager is also responsible for developing and implementing a client-defined, goal-oriented Housing Stability Plan for each family on their caseload.

We are committed to fostering professional growth by offering a Case Manager Career Development Pathway. CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV.

Case Managers may be hired as Level 1 or Level 3 depending on qualifications.

Case Manager I (Entry-level)

• Education: High School Diploma or GED
• Experience: 1 year as a CSS Assistant Case Manager or in a related direct service role
• Promotion: After 1 year as a CSS Case Manager I, team members are eligible for promotion to Case Manager II

Case Manager III (Experienced-level)

• Education: Bachelor’s degree in social work, human services, counseling, or related fields (or 4 years of applicable experience)
• Experience: 4 years of relevant experience equivalent to a CSS Case Manager
• Training: Certification as a Counselor Technician or Chemical Dependency Counselor (Levels I or II) required
• Promotion: After 2 year as a CSS Case Manager III, team members are eligible for promotion to Case Manager IV

Ready to grow your career with us? Apply now!

ABOUT US

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:

• Offering charitable assistance to those in need, especially persons who are poor
• Developing and conducting programs to strengthen and support families and the dignity of the human spirit
• Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
• And advocating for social justice for the common good of all

ABOUT OUR PROGRAM/DEPARTMENT

Supportive Services for Veteran Families (SSVF) is a case management program for homeless, or at-risk for homelessness, Veterans and their families. SSVF Case Managers will assist you with identifying and addressing barriers, increasing self-sufficiency, and securing permanent housing. We work closely with the VA and other community service providers to ensure that our clients are connected with any and all resources available to them.

We serve Veterans in the Anchorage Municipality and in the Matanuska-Susitna Borough.

REQUIRED COMPETENCIES

Ability to serve individuals from diverse backgrounds, cultures, ideologies, and faiths.

Ability to work and thrive in a team environment.

Ability to take initiative, and work independently.

Ability to communicate effectively both verbally and in writing.

Excellent critical thinking skills.

Excellent organizational and record keeping skills

Knowledge Requirements:

• Knowledge of and ability to practice SSVF core concepts; Housing First, Crisis Response, and Client Choice.
• Knowledge of and ability to practice trauma-informed care.
• Experience working with individuals experiencing/at risk of homelessness. Experiencing working with individuals in crisis.
• Knowledge of available community resources in the Anchorage and MATSU region, especially resources serving Veterans and people experiencing homelessness/people at risk of homelessness.
• Knowledge of housing resources in Anchorage, Landlord/Tenant Laws and Fair Housing Regulations in Alaska
• Knowledge of client confidentiality practices.
• Knowledge of the SSVF Program eligibility requirements.

Skill Requirements:

• Fully proficient in Microsoft Office.
• Experiencing using Apricot, Intacct, and AKHMIS software.
• Proficient to expert level data entry skills.
• Proficient with Windows operating systems.

RESPONSIBILITIES

Maintains a caseload of households in the SSVF Program. Works with households to assess housing needs, and provides case management and financial assistance to address those needs. Assists clients to secure housing if they are experiencing homelessness.

Utilizes Housing First and Motivational Interviewing approaches to engage and work with Veteran households. In collaboration with Veteran households, develops Housing Stability Plans, and connects households with additional VA and community resources to meet their identified needs in the shortest time possible. Assists clients in accessing and maintaining entitlements and benefits.

Establishes and maintains collaborative working relationship with community resources; attends and participates in appropriate community resource meetings and events.

Participates in street and shelter outreach to identify homeless Veterans and present the SSVF Program as an alternative to homelessness.

Completes thorough intakes and eligibility screenings with referred clients.

Enters client data and case notes into the Homeless Management Information System (HMIS).

Maintains accurate and complete records for each household’s case management file. Completes eligibility and recertification requirements in a timely manner.

Adheres to policies and procedures outlined in the SSVF Program Manual.

Travels independently in Anchorage as needed; must be able to transport persons in their own vehicle. Conducts home visits to support clients in achieving housing stabilization.

Other duties as assigned.

QUALIFICATIONS

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III.

Case Manager I

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience.

Case Manager II

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Case Manager I.

Case Manager III

Minimum Education Qualification: Bachelor’s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology. Four (4) years of directly applicable experience may be substituted for the required education.

Minimum Experience Qualification: Four (4) years experience equivalent to a CSS Case Manager.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

A relevant combination of education and experience may be considered.

Case Manager IV

Minimum Education Qualification: Bachelor’s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology.

Minimum Experience Qualification: Two (2) years as a CSS Case Manager III.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

Principles of trauma informed care, stages of change, motivational interviewing, client centered case management, and Housing First. Social Justice Advocacy, collaboration and partnership abilities, problem solving, communication, and customer service skills. Military veterans and their family members are encouraged to apply. The ideal candidate has experience providing case management activities to veterans and/or the homeless population and embraces a Housing First approach to helping homeless veterans individuals and families stabilize and return to permanent and traditional housing.

WORK ENVIRONMENT

Physical demands: Work is performed in a standard indoor office environment, with field work within the MATSU area also frequently required. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time.

Travel: Traveling out of Alaska is rare. Occasional travel within Anchorage is required. Frequent travel within Wasilla is required.

Location: 502 E. Park Avenue, Wasilla, AK and broader Matanuska-Susitna Borough region