Entry Level Business Operations Jobs in Baltimore, MD

About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.
 

The Business Systems Analyst – Accounts Receivable partners with ISS, Covista teams, institutions, and IT to deliver, maintain, and continuously improve enterprise business systems supporting Accounts Receivable processes. This role owns the functional and analytical support of AR-related Banner functionality, ensuring solutions are scalable, compliant, and aligned to institutional and regulatory requirements. The Business Systems Analyst translates business needs into system solutions, supports data-driven decision making, and ensures system changes deliver measurable operational, financial, and compliance outcomes.

Responsibilities

• Own and support the end-to-end lifecycle of AR-related Banner functionality across multiple institutions, including business analysis, requirements definition, configuration, testing, deployment, production support, and post implementation optimization.
• Analyze AR-related business processes and system behavior to identify opportunities to improve billing accuracy, reconciliation, compliance, standardization, and operational efficiency.
• Partner with institutional stakeholders to assess requirements, explain current configuration and system behavior, evaluate solution options, and ensure solutions support effective processing and decision-making.
• Develop, enhance, and maintain reports, dashboards, and data outputs that support operational oversight, exception management, compliance monitoring, and informed decision-making.
• Perform functional and data testing and validation of new and existing Banner configurations and technical solutions, including the development and execution of User Acceptance Testing (UAT) and adherence to formal change control and audit requirements.
• Perform impact analysis for system, configuration, and integration changes to ensure updates do not negatively affect upstream or downstream systems, processing integrity, or compliance. Navigating and utilizing vendor provided tools for impact analysis as necessary.
• Provide daily and scheduled production support, including incident resolution, stakeholder request management, root cause analysis, SLA management, and identification of long-term system or process improvements.
• Partner with IT teams and external vendors to support interfaces, integrations, and data exchanges, ensuring accuracy, reliability, and compliance with defined controls.
• Support federal, state, and institutional regulatory requirements by maintaining configuration documentation, test evidence, process documentation, and audit artifacts to ensure audit readiness.
• Develop and maintain clear, accurate documentation of business requirements, process designs, procedures, and user guides to support training, knowledge transfer, and business continuity.
• Create and coordinate project plans, communicate project status, risks, and issue resolution progress to stakeholders and ISS leadership, providing proactive updates through completion or resolution.
• Perform other duties as assigned and comply with all organizational policies and standards.

• Bachelor’s degree in Technology, Business, Analytics, Education, or a related field.
• 2+ years of experience as a Business Systems Analyst, Systems Analyst, or equivalent role, preferably in higher education with an understanding of the student lifecycle.
• Required: Experience supporting Ellucian Banner, including configuration, testing, and production support within an ERP environment.
• Strong expertise in business analysis, including understanding and documenting business needs, modeling processes, translating requirements into system solutions, and articulating business impacts.
• Experience supporting the full systems development lifecycle, including requirements analysis, design, configuration/build, testing, and user acceptance testing within enterprise IT environments.
• Working knowledge of SQL for data analysis, validation, and troubleshooting preferred.
• Experience supporting business systems or analytical tools that impact financial, student accounts, or accounts receivable processes.
• Demonstrated ability to work effectively in regulated, compliance-driven, or audit-controlled environments preferred.
• Excellent communication, collaboration, and facilitation skills, with the ability to work effectively with business and technical stakeholders at all organizational levels.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities, adapt to changing demands, and deliver high-quality results within established timelines. 

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $42661.58 and $75065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  For more information related to our benefits please visit:
  https://careers.covista.com/benefits
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation