Client Experience Coordinator
Oltre Castings & Design โข Salem, Oregon
$20 - $24 / hour, depending on experience
Full-Time | On-Site | Monday-Friday
Own the customer's experience end-to-end.
Oltre Castings & Design manufactures premium cast stone fireplace surrounds, mantels, and architectural concrete for luxury homes across the country. When a homeowner, builder, or designer orders a custom piece, you are their single point of contact - one person who knows their project from day one and stays with it through installation and after. No scripts, no call queue. Your name on the whole experience.
What You Get
โข $20-$24/hr depending on experience, with a documented skill-tier ladder - advance through defined skill milestones, not time on the clock
โข 401(k) retirement plan with company match up to 3%
โข Paid sick leave and paid vacation
โข Supplemental insurance available
โข Year-round work - no seasonal shutdowns
โข Clean, professional office and showroom environment
โข Small office team with direct access to leadership - we've grown every year since 2021 and we promote from within
What You'll Do
โข First point of contact for customers - phone, email, and showroom walk-ins
โข Qualify new leads: gather project details, photos, and measurements - right the first time
โข Keep customers informed from order through delivery: production status, timelines, freight tracking
โข Own post-sale support: install questions, warranty, claims, and sample fulfillment
โข Process dealer and wholesale orders as our trade program grows
First 90 days: you'll master our lead intake and follow-up flow, then take ownership of full customer project files.
What We're Looking For
โข Reliable and punctual - that's #1
โข 2+ years in a customer-facing role where details had to be right: front office, banking, medical or dental, insurance, construction or design admin, custom orders
โข Strong writer; comfortable on the phone for extended stretches
โข Manages multiple projects in parallel without dropping balls
โข Comfortable with web-based tools - CRM, e-commerce, freight and shipping portals
โข A plus: home-industry, design, or custom-product background; Spanish or Russian
This is not an entry-level support role. You'll carry customers through high-value custom projects - typical orders run thousands of dollars and six weeks from order to delivery. If you've done detail-critical customer work and want ownership instead of a script, apply.