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Entry Level Apple Chat Support Jobs (NOW HIRING)

Texas Sports Academy Main

IT Support Specialist

... chat, ticketing, and phone when needed. * Troubleshoot Device Issues: Diagnose and resolve laptop ... This is not an entry-level role. You can walk us through the systems you supported, the issues you ...

JustMarkets

$15.50 - $20.75/hr

... chat and tickets system * Identify customers' needs to achieve customer satisfaction * Manage ... Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards) * Stable ...

AlphaSights

IT Technician

New York, NY · On-site

$70K/yr

... entry-level opportunity for a technically minded individual eager to kick-start a career in ... Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN ...

AlphaSights

IT Technician

New York, NY · On-site

$70K/yr

... entry-level opportunity for a technically minded individual eager to kick-start a career in ... Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN ...

TEKsystems

Email Customer Service Reps

Minneapolis, MN · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... Entry Level Job Type & Location This is a Contract to Hire position based out of Minneapolis, MN.

New

VG Systems

IT Support Technician I

Fairfax, VA

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid ... Knowledge of Apple Business Manager. * Experience with Microsoft 365. * Familiarity with Microsoft ...

ID.me

IT Support Analyst

Mountain View, CA · On-site

Troubleshoot and support Apple hardware, software, and peripherals. * Deliver friendly, customer ... Exposure to enterprise AI tools (e.g., AI copilots, chat assistants, workflow automation tools) and ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid ... Knowledge of Apple Business Manager. * Experience with Microsoft 365. * Familiarity with Microsoft ...

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All JobsApple Chat Support JobsEntry Level Apple Chat Support Jobs

Entry Level Apple Chat Support information

What is the difference between Entry Level Apple Chat Support vs Entry Level Apple Phone Support?

AspectEntry Level Apple Chat SupportEntry Level Apple Phone Support
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; basic technical knowledge
Work EnvironmentOnline chat platform, remote or in-storePhone calls, remote or in-store
Employer & Industry UsageApple retail and support servicesApple support centers and retail stores
Common Search & ComparisonYesYes

Entry Level Apple Chat Support primarily involves assisting customers via online chat, focusing on written communication. In contrast, Entry Level Apple Phone Support involves handling customer inquiries over the phone. Both roles require similar credentials and are part of Apple's customer service team, but they differ in communication channels and interaction style.

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What are the most commonly searched types of Apple Chat Support jobs? The most popular types of Apple Chat Support jobs are:
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Entry Level Apple Chat Support jobs near you
Infographic showing various Entry Level Apple Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Specialist

Texas Sports Academy Main

Remote

Full-time

Posted 25 days ago

Job description

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.
We are hiring a Remote IT Support Specialist to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally.
What You'll Do
  • First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed.
  • Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step.
  • Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions.
  • Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs.
  • Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time.
  • Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership.

Requirements
  • End-User Support Experience: 3+ years supporting non-technical users, ideally in a school, education, consumer, or service environment. This is not an entry-level role. You can walk us through the systems you supported, the issues you resolved, and how you have grown a support function over time.
  • Strong Customer Service Orientation: You communicate patiently and clearly with students and parents, especially in stressful moments such as a device failing before class.
  • Clear Written Communication: You can write a support response that is warm, precise, and easy to follow, and you can document a fix so the next person on the team can repeat it.
  • Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook.
  • Weekend Availability: Willing and able to work a schedule that includes weekend coverage. Specific hours will be defined based on team needs.
  • AI Forward: We use AI tools daily to draft communications, summarize tickets, and speed up troubleshooting. Familiarity with tools such as Perplexity Computer is a plus.
  • Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone.
  • Location: Remote (U.S. only). U.S. work authorization required.

Bonus Points
  • K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting.
  • Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform.
  • Bilingual (English/Spanish): Ability to support Spanish-speaking families.
  • Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.

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