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Entry It Help Desk Jobs in Washington (NOW HIRING)

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Melwood

IT Help Desk SPECIALIST

Upper Marlboro, MD · On-site

$27 - $29/hr

... Help Desk Tickets, and/or e-mails regarding PC and/or hardware problems. · Support development and implementation of new computer projects and new hardware installations. · If necessary, liaise ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards * Contribute to the change management process ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards * Contribute to the change management process ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards * Contribute to the change management process ...

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All JobsEntry It Help Desk JobsEntry It Help Desk Jobs in Washington

Entry It Help Desk information

What is an entry IT help desk?

Entry IT Help Desk jobs are positions designed for individuals starting their careers in information technology support. These roles involve assisting users with computer hardware, software, and network issues, typically by phone, email, or in person. Entry-level help desk technicians troubleshoot problems, provide guidance on using systems, and escalate more complex issues to higher-level IT staff. The position helps employees develop foundational IT skills and customer service experience, making it a common starting point for IT professionals.

What skills and qualifications are needed for an entry IT help desk?

To thrive as an Entry IT Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, basic networking, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Strong communication, active listening, and patience are important soft skills for effectively assisting users and resolving issues. These skills ensure efficient problem resolution, user satisfaction, and reliable IT support within an organization.

What are common challenges faced by entry IT help desk professionals, and how can they be managed?

Entry IT Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues with limited experience, and effectively communicating technical solutions to non-technical users. To manage these challenges, it is important to develop strong organizational skills, actively seek mentorship from more experienced team members, and utilize knowledge bases or ticketing systems to streamline responses. Building effective communication skills and staying updated on common IT problems can also help new help desk employees provide efficient support and grow in their roles.

What is the difference between Entry It Help Desk vs Technical Support Specialist?

AspectEntry It Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, sometimes vendor-specific
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Employer & IndustryIT departments, MSPs, corporate supportIT companies, tech support firms, corporate IT

Entry It Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. The main difference lies in scope: Technical Support Specialists may handle more complex issues and have specialized knowledge, while Entry It Help Desk roles focus on basic troubleshooting and first-level support. Both positions are essential in IT support structures and serve as entry points for IT careers.

What are popular job titles related to Entry It Help Desk jobs in Washington?

For Entry It Help Desk jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Entry It Help Desk jobs in Washington look for?

The top searched job categories for Entry It Help Desk jobs in Washington are:

Entry It Help Desk jobs near you
Infographic showing various Entry It Help Desk job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, 2% Temporary, and 8% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

IT Support Coordinator (On-site)

Guidance Residential

Reston, VA

$22.25 - $30.75/hr

Full-time

Re-posted 24 days ago

Job description

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.

We are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed.

Help-Desk Support Functions

  • Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.

  • Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations, laptops, and mobile devices to end users in a thorough and professional manner.

  • As directed by the CTO, provide support for commonly used applications, including Microsoft Office, Remote Desktop, and VPN as directed by the IT Help Desk.

  • Provide support, troubleshoot, and coordinate with vendors in resolving issues related to printers, scanners and other office equipment.

  • Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistically monitoring desktop operations.

  • Assists the IT Help Desk in maintaining inventory of computer, networking, and all other IT-related equipment.

  • Configure, maintain and support all workstations, printers and miscellaneous devices as directed.

  • Assist in the maintenance of the Exchange e-mail server ensuring efficiency and up time, including all email related applications.

  • Assist in the administration of the daily and/or weekly backups: help analyze backup performance information, identify areas of concern, and propose design changes to rectify performance issues.

Requirements

  • Knowledge of Information Systems, Computer Science, or a related field is an advantage.

  • Internship/Apprenticeship experience in supporting an IT help desk, PC installation and maintenance.

  • Working knowledge of Windows 7, Windows 10, Windows Server 2008/2012, Microsoft Office, and MS Office 365.

  • Working knowledge of Mac OSX.

  • Excellent customer service, oral and written communication skills.

  • Ability to learn, follow processes and apply best practices related to the job.

  • Ability to explain technical concepts and procedures to non-technical users.

  • Using initiative and independent judgment within established guidelines and procedures.

  • Ability to thrive in high-demand high-pressure situations.

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