Only W2
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Hybrid Position - Only Local Candidates
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Skill Matrix Required
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The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.
This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.
Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.
Key Responsibilities:
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
- Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
- Utilize data tools and matching algorithms to identify and correct data integrity issues.
- Document all support interactions in the ticketing system and maintain accurate logs.
- Provide guidance to users on best practices for data entry and record management.
- Assist in testing system updates and enhancements.
Required/Desired Skills:
SkillRequired
/DesiredAmountCandidate ExperienceYear of Last UsedExperience in a helpdesk or healthcare support
roleRequired4.5Yearsย Experience with deduplication tools, data matching, or record linkage
techniquesRequired4.5Yearsย Excellent communication and customer service abilitiesRequired0ย ย Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office SuiteRequired0ย ย Strong analytical and problem-solving skillsRequired0ย ย Familiarity with immunization information systemsHighly desired0ย ย Experience working with state or local public health departmentsNice to have0ย ย Understanding of HIPAA and data privacy regulationsNice to have0ย ย