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Entry Customer Service Representative Jobs in Rochester, NY

Cannon Industries

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Minimum 2 years customer service experience in an administrative/office setting * Excellent phone ... Responsible for customer order entry from EDI * Monitor EDI schedules to make sure EAU (Estimated ...

Cannon Industries

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Minimum 2 years customer service experience in an administrative/office setting * Excellent phone ... Responsible for customer order entry from EDI * Monitor EDI schedules to make sure EAU (Estimated ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

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All JobsEntry Customer Service Representative JobsEntry Customer Service Representative Jobs in Rochester, NY

Entry Customer Service Representative information

See Rochester, NY salary details

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How much do entry customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an entry customer service representative?

Entry Customer Service Representatives are professionals who serve as the first point of contact for customers seeking assistance with products, services, or general inquiries. They typically handle incoming calls, emails, or chats, resolve basic issues, provide information, and escalate more complex problems to senior staff if needed. These roles require strong communication skills, patience, and the ability to remain calm under pressure. Entry-level positions usually offer on-the-job training, making them a great starting point for individuals interested in customer service careers.

What are the key skills and qualifications needed to thrive as an entry customer service representative?

To thrive as an Entry Customer Service Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typical for this role. Patience, active listening, and a positive attitude help individuals excel when handling diverse customer inquiries. These skills ensure efficient issue resolution, foster customer satisfaction, and contribute to a positive brand image.

What are some common challenges faced by entry-level customer service representatives, and how can they be overcome?

Entry-level Customer Service Representatives often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and quickly learning product or service details. To overcome these, it's helpful to actively listen, stay patient, and use available resources or escalation processes when needed. Building strong communication skills and seeking feedback from more experienced team members can also help you adapt and grow more confident in the role.

What is the difference between Entry Customer Service Representative vs Customer Support Associate?

AspectEntry Customer Service RepresentativeCustomer Support Associate
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, retail, or office settingsCall centers, retail, or online support platforms
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, and service sectors
Common Search & ComparisonYesYes

Both roles involve assisting customers, handling inquiries, and providing support. The terms are often used interchangeably, but "Customer Support Associate" may imply a slightly broader scope or specific industry usage. Overall, they share similar requirements and work environments, making them closely related entry-level customer service positions.

What are popular job titles related to Entry Customer Service Representative jobs in Rochester, NY?

For Entry Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Entry Customer Service Representative jobs in Rochester, NY are:

Entry Customer Service Representative jobs near you
Infographic showing various Entry Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Cannon Industries

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Posted 6 days ago

Job description

Cannon Industries Job Post

A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment.

General Job Description:

Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product.

Minimum Qualifications:
  • Minimum 2 years customer service experience in an administrative/office setting
  • Excellent phone communication ability
  • Ability to navigate a computer database
  • Attention to detail.
  • Organized with clerical skills.
Specific Duties:
  1. Responsible for customer order entry from EDI
  2. Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule.
  3. Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information
  4. Handles customer inquiries pertaining to orders/product
  5. Communicates with customers daily to report ship & delivery information
  6. Complete ASN (Advance Ship Notice) when parts ship to customer
  7. Monitor all shipments by production to customer
  8. Maintain all customer files
  9. Create Expediter Report
  10. Monitor the customers delivery performance
  11. Acknowledge customer PO's (purchase orders)
  12. Proactively notify customers of late orders
  13. Assign RMA's (Return Material Authorization) to quality department for reconciliation
  14. Provide proof of delivery to customers as necessary for invoice discrepancies.
  15. Maintain and input data pertaining to customer orders in database

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.

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