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Entry Customer Service Representative Jobs in Rochester, NY

Mr.Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

Mr. Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... Customer Service Representative These are the minimum requirements to be considered for this position. * Live within the area * Have 2+ years of experience in an office setting * Solving problems ...

Domino's Pizza

Customer Service Representative

Newark, NY · On-site

$16 - $18.50/hr

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that ...

Domino's

Customer Service Representative

Newark, NY · On-site

$16 - $18.50/hr

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that ...

dbi

Alterations Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

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All JobsEntry Customer Service Representative JobsEntry Customer Service Representative Jobs in Rochester, NY

Entry Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do entry customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Entry Customer Service Representative vs Customer Support Associate?

AspectEntry Customer Service RepresentativeCustomer Support Associate
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, retail, or office settingsCall centers, retail, or online support platforms
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, and service sectors
Common Search & ComparisonYesYes

Both roles involve assisting customers, handling inquiries, and providing support. The terms are often used interchangeably, but "Customer Support Associate" may imply a slightly broader scope or specific industry usage. Overall, they share similar requirements and work environments, making them closely related entry-level customer service positions.

What are some common challenges faced by entry-level Customer Service Representatives, and how can they be overcome?

Entry-level Customer Service Representatives often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and quickly learning product or service details. To overcome these, it's helpful to actively listen, stay patient, and use available resources or escalation processes when needed. Building strong communication skills and seeking feedback from more experienced team members can also help you adapt and grow more confident in the role.

What are Entry Customer Service Representatives?

Entry Customer Service Representatives are professionals who serve as the first point of contact for customers seeking assistance with products, services, or general inquiries. They typically handle incoming calls, emails, or chats, resolve basic issues, provide information, and escalate more complex problems to senior staff if needed. These roles require strong communication skills, patience, and the ability to remain calm under pressure. Entry-level positions usually offer on-the-job training, making them a great starting point for individuals interested in customer service careers.

What are the key skills and qualifications needed to thrive as an Entry Customer Service Representative, and why are they important?

To thrive as an Entry Customer Service Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typical for this role. Patience, active listening, and a positive attitude help individuals excel when handling diverse customer inquiries. These skills ensure efficient issue resolution, foster customer satisfaction, and contribute to a positive brand image.
What are popular job titles related to Entry Customer Service Representative jobs in Rochester, NY? For Entry Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Entry Customer Service Representative jobs in Rochester, NY are:
Entry Customer Service Representative jobs near you
Infographic showing various Entry Customer Service Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Customer Service Representative

Customer Service Representative

ADMAR SUPPLY CO INC

Rochester, NY • On-site

$20 - $23/hr

Other

Re-posted 3 days ago

Admar Supply rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

113th of 148 rated vehicle equipment hire

Job description

Description

Job Description -Customer Service Representative


Reports to: Rental Manager

Primary Purpose:  

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.


Essential Functions:   

  • Act as the front line customer service provider and "first impression officer" by warmly greeting the customer whether by phone or walk-in. 
  • Writes contracts , process reservations, and assigns equipment
  • Quotes rental rates during the phone conversation (one call resolution). 
  • Product expert and consultant to the customers 
  • Handles small equipment sales for walk-in customers. 
  • Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location 
  • Establish and maintain a professional relationship with all customers(External and Internal)
  • Accountable for managing the equipment rental guidelines and policies. 
  • The ability and internal desire to learn and pursue self-improvement 
  • Support and act as liaison to the outside sales force.  
  • The ability to work independently in a fast-paced environment. 
  • Performs other duties as assigned. 

Skills: 

  • Exceptional phone skills, customer service skills and common sense. 
  • The ability to calculate figures; such as discounts, interest, and percentages. 
  • Excel in a fast paced, highly urgent environment
  • Ability to think on your feet, and natural inclination to go the extra mile to help the customer
  • The ability to close the sale. 
  • Accumatica or other ERP system knowledge a plus 

Experience/Education: 

  • High School Diploma or equivalent. 
  • 2 - 5 years' experience as a rental coordinator or counter person preferably in the equipment rental industry. 
  • Highly competent computer and keyboarding skills (Microsoft Office)
  • The desire to learn new equipment and do on-line learning. 
  • Strong verbal communication skills. 
  • Prior experience of working with a variety of construction equipment a plus.
  • Verifiable references and a work history 

Physical Demands:

  • While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.  
  • The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.  


What Admar Supply employees say

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