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Enterprise Service Manager Jobs (NOW HIRING)

Akima, LLC

Enterprise Service Manager

Herndon, VA · On-site

$150K - $190K/yr

Akima Global Technology (AGT) is seeking an Enterprise Support Services Manager to drive the delivery of enterprise computing services across geographically dispersed and mission-critical ...

CACI

Enterprise IT Service Manager

Hampton, VA · On-site

Job Title: Enterprise IT Service Manager Job Category: Consulting Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type ...

CACI International Inc.

CACI is seeking a highly motivated and experienced Enterprise IT Service Manager to support our U.S. Air Force customer at Langley Air Force Base in Hampton, VA.* This position plays a critical role ...

Marathon TS

Enterprise Service Desk

Kansas City, MO · On-site

The Enterprise Service Desk role involves supporting IT services, troubleshooting technical issues, and managing incidents. Responsibilities : • Conduct operations in support of the Enterprise ...

Xtium

Manager, Enterprise Service Desk

$60K - $70K/yr

About the Team: XTIUM's 24/7 global Enterprise Service Desk is a collaborative team of IT ... Manage individual team members through employee lifecycle including hiring, training, performance ...

Xtium

Manager, Enterprise Service Desk

$60K - $70K/yr

About the Team: XTIUM's 24/7 global Enterprise Service Desk is a collaborative team of IT ... Manage individual team members through employee lifecycle including hiring, training, performance ...

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Enterprise Service Manager information

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$43.5K

$119.6K

$156.5K

How much do enterprise service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for enterprise service manager in the United States is $119,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is an enterprise service manager?

An Enterprise Service Manager is a professional responsible for overseeing and managing the delivery of services to large, often corporate clients. Their primary role is to ensure that service agreements are met, client expectations are exceeded, and all issues are resolved efficiently. They coordinate between various departments, manage service teams, and act as the main point of contact for enterprise clients. Enterprise Service Managers also analyze service performance data to drive improvements and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as an enterprise service manager?

To thrive as an Enterprise Service Manager, you need a strong background in IT service management, project management, and a relevant degree or equivalent experience. Familiarity with ITIL frameworks, enterprise service platforms like ServiceNow, and certifications such as ITIL or PMP are typically required. Exceptional leadership, problem-solving abilities, and effective client communication are crucial soft skills. These competencies ensure seamless service delivery, foster client satisfaction, and drive continuous improvement in complex enterprise environments.

How does an enterprise service manager typically collaborate with other departments to ensure successful service delivery?

Enterprise Service Managers frequently work cross-functionally, coordinating with IT, operations, sales, and customer support teams to align service delivery with client expectations and business objectives. They often act as the main point of contact between clients and internal teams, facilitating clear communication, resolving issues, and ensuring projects stay on track. Regular meetings, status updates, and collaborative problem-solving sessions are common, helping to address challenges quickly and maintain high service standards. This collaborative environment not only supports successful service delivery but also provides valuable exposure to various business functions, enhancing career development.

What cities are hiring for Enterprise Service Manager jobs?

Cities with the most Enterprise Service Manager job openings:

What states have the most Enterprise Service Manager jobs?

States with the most job openings for Enterprise Service Manager jobs include:

What are popular job titles related to Enterprise Service Manager jobs?

For Enterprise Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Enterprise Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $119,597 per year, or $57.5 per hour.

Enterprise Service Manager

Alexandria, VA

SG2 Recruiting
Recruiting and Staffing Services • 1 - 10 employees
Learn more about SG2 Recruitingexternal

Full-time

Re-posted 3 days ago

Job description

SG2 Recruiting is seeking an enterprise service manager for an IC contract who will be responsible for ensuring quality standards, leading high-level analysis and design, solving complex technical problems, recommending solutions, implementing business transformations, developing architecture briefings, creating strategic plans, and liaising with external organizations.

What You Will Be Doing:
  • Ensuring adherence to quality standards and reviewing enterprise architecture deliverables
  • Directing and participating in high-level enterprise architecture analysis, evaluation, design, integration, documentation, and development
  • Applying high-level business and technical principles and methods to very difficult technical problems to arrive at creative engineering solutions
  • Recommending and taking action to direct the analysis and solutions of problems
  • Understanding, embracing, and implementing IC business transformation, processes, and structures
  • Developing and tailoring architecture briefings and responses to DNI, OMB, and other senior IC executives
  • Utilizing extensive knowledge to develop and execute the enterprise architecture, transition plans, services, strategies, and roadmaps
  • Working with external organizations to gain knowledge of other enterprise architectures

What You Will Need:

  • Active TS/SCI with a CI polygraph
  • Ability to commute to Alexandria, VA office five (5) days per week
  • Doctorate degree in a STEM-related technical field with 8 years of relevant experience
  • Or master’s degree with 10 years of related experience
  • Or bachelor’s degree with 12 years of experience,
  • OR associate’s degree with 14 years of experience
  • OR high school diploma with 16 years of experience
  • One or more of the following certifications: GIAC Security Expert (GSE) Certified Information Systems Auditor (CISA), GIAC Certified Incident Handler Certification (GCIH), or Certified Information Systems Security Professional (CISSP) required

About Client:

Client does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

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