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Director Enterprise Service Management Jobs (NOW HIRING)

Qualifacts

Director, Enterprise Software

Nashville, TN · On-site +1

$244K/yr

... services and applications; mentor architects, tech leads, and engineering managers to uphold and ... Director, Enterprise Software * Bachelor's degree in Computer Science, Information Systems ...

Qualifacts

Director, Enterprise Software

Tampa, FL · On-site +1

$239K/yr

... services and applications; mentor architects, tech leads, and engineering managers to uphold and ... Director, Enterprise Software * Bachelor's degree in Computer Science, Information Systems ...

NinjaOne

Director, Enterprise CSM

Austin, TX · On-site

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and ... This role combines people leadership, strategic account management expertise, and executive ...

BrainStation

Director, Enterprise Sales

New York, NY · On-site

$130K - $180K/yr

Lead by Example - Serve as a player-coach, actively managing a personal pipeline of enterprise ... Service Recognition Programs * Socials, Outings & Retreats * Culture of Learning & Development ...

The Pennsylvania State University

$208K/yr

The Senior Director, Shared Platform Service Delivery provides executive leadership for the ... Lead the implementation and advancement of enterprise service management practices by partnering ...

TytoCare

Growth Director, Enterprise

Manhattan, NY · On-site

$130K - $150K/yr

Manage the renewal process end-to-end: identifying opportunities, leading negotiations, and ... service solutions to enterprise clients * Background in media planning, digital advertising ...

Barry-Wehmiller Companies Inc.

... customer service. As a managing contributor, this person will be expected to undertake direct ... Lead the Enterprise Dynamics Services Team to resolve service desk tickets, ensuring issues are ...

The Pennsylvania State University

$208K/yr

The Senior Director, Mission Service Delivery provides executive leadership for the operational ... Lead the implementation and adoption of enterprise service management practices by partnering with ...

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Director Enterprise Service Management information

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$29.5K

$76.9K

$119.5K

How much do director enterprise service management jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director enterprise service management in the United States is $76,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a director of enterprise service management do?

A Director of Enterprise Service Management is responsible for overseeing and optimizing the delivery of IT and business services across an organization. They lead teams that implement best practices, frameworks, and technologies to improve service quality, efficiency, and customer satisfaction. Their role often includes managing processes like incident management, change management, and service request fulfillment, ensuring alignment with organizational goals. They also collaborate with other departments to support digital transformation and continuous service improvement.

What are the key skills and qualifications needed to thrive as a director of enterprise service management?

To thrive as a Director of Enterprise Service Management, you need extensive expertise in IT service management (ITSM), strategic leadership, and a strong understanding of enterprise operations, often supported by a bachelor’s or master’s degree in IT or business, and relevant certifications like ITIL. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as experience with process improvement frameworks, is typically required. Outstanding communication, stakeholder management, and change leadership skills set top performers apart in this role. These abilities are crucial for aligning IT services with business goals, driving operational efficiency, and leading large-scale transformation initiatives across the organization.

What are some common challenges faced by a director of enterprise service management when implementing new service frameworks across large organizations?

A Director of Enterprise Service Management often encounters challenges such as aligning diverse business units under a unified service management framework, overcoming resistance to change, and integrating legacy systems with new technologies. Effective communication and stakeholder engagement are crucial, as is developing tailored training programs to ensure adoption across departments. Additionally, balancing strategic oversight with operational detail and maintaining service quality during transitions are key aspects of the role.

What is the difference between Director Enterprise Service Management vs Service Delivery Manager?

AspectDirector Enterprise Service ManagementService Delivery Manager
Primary FocusOverseeing enterprise-wide service management strategies and processesManaging service delivery to clients and ensuring service quality
ResponsibilitiesImplementing ITSM frameworks, aligning services with business goals, leading teamsCoordinating service delivery, managing client relationships, resolving service issues
Required CredentialsITIL certifications, management experience, relevant degreesITIL certifications, project management skills, customer service experience
Work EnvironmentCorporate offices, cross-departmental collaborationClient sites, service centers, or remote customer support teams

The main difference is that the Director Enterprise Service Management focuses on strategic, enterprise-wide service processes, while the Service Delivery Manager concentrates on day-to-day service delivery and client satisfaction. Both roles require ITIL knowledge and management skills but differ in scope and focus.

What are popular job titles related to Director Enterprise Service Management jobs?

For Director Enterprise Service Management jobs, the most frequently searched job titles are:

Infographic showing various Director Enterprise Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $76,855 per year, or $36.9 per hour.

Enterprise Service Management Consultant

Plano, TX • On-site

Procom Services
Manufacturing • 1 - 10 employees
Learn more about Procom Servicesexternal

Contractor

Re-posted 17 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties:

Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Enterprise Service Management Consultant  

On behalf of our client, Procom Services is searching for a Enterprise Service Management Consultant for a contract opportunity in Plano, TX.


Enterprise Service Management Consultant Job Details

Monitoring solutions including HP BSM, HP UCMDB, ServiceNow, CA Spectrum, SCOM, Nagios platform to provide monitoring & management services. Enterprise Service Management team is responsible for implementing, configuring, managing these applications. To fulfill growing demand of these tools, we are looking for experienced professionals in the Business Service Management arena.


Enterprise Service Management Consultant Start Date

ASAP


Enterprise Service Management Consultant Assignment Length

9+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Qualifications

Enterprise Service Management Mandatory Skills

Monitoring solutions including HP BSM, HP UCMDB, ServiceNow, CA Spectrum, SCOM, Nagios platform to provide monitoring & management services.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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