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Director Enterprise Service Management Jobs (NOW HIRING)

MHI

Director Enterprise PMO

Lake Mary, FL · On-site

$203K - $213K/yr

Director Enterprise PMO Company Overview At Mitsubishi Power, we're not just building better clean ... Manufacturing, industrial, energy, field service, project-driven, engineering, or other asset ...

Wolters Kluwer

Director, Enterprise Sales

Concord, NC · On-site +1

Partner with customer unit General Managers and divisional leadership to ensure cohesive execution ... priorities, and service enhancements. Act as a field-oriented leader, maintaining regular ...

CACI

Enterprise IT Service Manager

Hampton, VA

Job Title: Enterprise IT Service Manager Job Category: Consulting Time Type: Full time Minimum ... As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will ...

Ziff Davis

Sales Director - Enterprise

$100K - $150K/yr

... Sales Director for North America to support the growth of the Downdetector enterprise business ... Service Operations, incident management, Digital transformations, network performance, SaaS ...

InnovAge

Director, Enterprise Applications

Denver, CO · On-site

$136K - $218K/yr

... Director, Enterprise Applications will plan, direct, and oversee all aspects of engineering ... and data management for finance, supply chain, customer service, HR, and business/process ...

Base44 Inc.

Director, Enterprise Sales

Manhattan, NY · On-site

$165K - $200K/yr

... directly managing quota-carrying enterprise AEs, with a track record of team quota attainment ... As our Enterprise Sales Director, you\'ll play a key role in shaping our go-to-market approach ...

Ziff Davis

Sales Director - Enterprise

$100K - $150K/yr

... Sales Director for North America to support the growth of the Downdetector enterprise business ... Service Operations, incident management, Digital transformations, network performance, SaaS ...

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Director Enterprise Service Management information

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$29.5K

$76.9K

$119.5K

How much do director enterprise service management jobs pay per year?

As of Sep 14, 2026, the average yearly pay for director enterprise service management in the United States is $76,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a director of enterprise service management do?

A Director of Enterprise Service Management is responsible for overseeing and optimizing the delivery of IT and business services across an organization. They lead teams that implement best practices, frameworks, and technologies to improve service quality, efficiency, and customer satisfaction. Their role often includes managing processes like incident management, change management, and service request fulfillment, ensuring alignment with organizational goals. They also collaborate with other departments to support digital transformation and continuous service improvement.

What are the key skills and qualifications needed to thrive as a director of enterprise service management?

To thrive as a Director of Enterprise Service Management, you need extensive expertise in IT service management (ITSM), strategic leadership, and a strong understanding of enterprise operations, often supported by a bachelor’s or master’s degree in IT or business, and relevant certifications like ITIL. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as experience with process improvement frameworks, is typically required. Outstanding communication, stakeholder management, and change leadership skills set top performers apart in this role. These abilities are crucial for aligning IT services with business goals, driving operational efficiency, and leading large-scale transformation initiatives across the organization.

What are some common challenges faced by a director of enterprise service management when implementing new service frameworks across large organizations?

A Director of Enterprise Service Management often encounters challenges such as aligning diverse business units under a unified service management framework, overcoming resistance to change, and integrating legacy systems with new technologies. Effective communication and stakeholder engagement are crucial, as is developing tailored training programs to ensure adoption across departments. Additionally, balancing strategic oversight with operational detail and maintaining service quality during transitions are key aspects of the role.

What is the difference between Director Enterprise Service Management vs Service Delivery Manager?

AspectDirector Enterprise Service ManagementService Delivery Manager
Primary FocusOverseeing enterprise-wide service management strategies and processesManaging service delivery to clients and ensuring service quality
ResponsibilitiesImplementing ITSM frameworks, aligning services with business goals, leading teamsCoordinating service delivery, managing client relationships, resolving service issues
Required CredentialsITIL certifications, management experience, relevant degreesITIL certifications, project management skills, customer service experience
Work EnvironmentCorporate offices, cross-departmental collaborationClient sites, service centers, or remote customer support teams

The main difference is that the Director Enterprise Service Management focuses on strategic, enterprise-wide service processes, while the Service Delivery Manager concentrates on day-to-day service delivery and client satisfaction. Both roles require ITIL knowledge and management skills but differ in scope and focus.

What are popular job titles related to Director Enterprise Service Management jobs?

For Director Enterprise Service Management jobs, the most frequently searched job titles are:

Infographic showing various Director Enterprise Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $76,855 per year, or $36.9 per hour.

Director Enterprise Data

Phoenix, AZ • On-site

First Citizens Bank
See more jobs at First Citizens Bankexternal

Full-time

Posted 17 days ago

First Citizens Bank rating

7.3

Company rating: 7.3 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

Job description

Overview

The Director of Enterprise Data Architecture is a senior leadership role within Enterprise Data & Analytics (ED&A), accountable for driving enterprise data architecture strategy, execution, and governance across the Bank.

Reporting to the Senior Director of Enterprise Data, this role serves as a trusted deputy and strategic partner responsible for ensuring that enterprise data architecture capabilities scale to support a rapidly growing portfolio of business, regulatory, analytical, and operational demands. The Director provides leadership across modern data platform initiatives, enterprise architecture engagement, banking domain architecture, regulatory and audit support, and ongoing business-as-usual data architecture services.

This leader is expected to balance strategic planning with operational execution, enabling sustainable growth of the Nexus platform while ensuring effective support for existing data ecosystems and enterprise-wide architecture priorities.


Responsibilities & Qualifications
1. Enterprise Data Architecture Leadership for Nexus

Provide leadership for architecture activities supporting the continued expansion of the Nexus platform and enterprise data ecosystem.

Responsibilities
  • Lead data architecture engagement across hundreds of business, analytical, operational, and regulatory use cases onboarded to Nexus.
  • Establish scalable architectural patterns that promote reuse, consistency, governance, and time-to-value.
  • Drive architecture reviews and solution assessments for new data products and strategic initiatives.
  • Ensure alignment of use case implementations with enterprise architecture standards and ED&A principles.
  • Partner with Data Engineering, Platform Engineering, Product Owners, Governance, and Analytics teams to support successful delivery.
  • Identify architectural improvements that increase scalability, reduce complexity, and improve platform adoption.
  • Ensure Nexus capabilities continue to evolve to support enterprise demand, growing data volumes, and emerging AI and analytics requirements.
2. Technology Strategic Roadmap (TSR) Alignment & Enterprise Initiatives

Provide architecture leadership supporting enterprise technology modernization initiatives and strategic roadmaps.

Responsibilities
  • Partner with Enterprise Architecture, Technology, and Business teams to assess Strategic Roadmap (TSR) initiatives and their impact on ED&A.
  • Evaluate whether strategic initiatives should leverage existing Nexus capabilities, require Nexus enhancements, or warrant alternate architectural solutions.
  • Drive architectural assessments and capability mapping for major technology transformation programs.
  • Ensure ED&A architecture participation throughout planning, design, implementation, and transition activities.
  • Identify opportunities to consolidate, standardize, and modernize data capabilities across strategic technology investments.
  • Provide enterprise data architecture guidance for platforms and solutions both within and outside the Nexus ecosystem.
3. Business-As-Usual (BAU) Data Architecture Services

Ensure effective enterprise architecture support for operational and ongoing delivery needs across all banking segments.

Responsibilities
  • Oversee architecture support for BAU initiatives, production enhancements, operational reporting, and business-driven requests.
  • Provide architectural guidance for existing and interim data platforms supporting critical business operations.
  • Establish architecture engagement processes that support both transformational and operational initiatives.
  • Ensure architecture standards and governance practices are consistently applied across current-state environments.
  • Balance tactical business requirements with long-term target-state architecture goals.
  • Partner with delivery teams to reduce technical debt and improve architectural alignment over time.
4. Risk, Compliance, Regulatory & Audit Support

Serve as the primary enterprise data architecture leader supporting risk, compliance, audit, and regulatory initiatives.

Responsibilities
  • Partner with Risk Management, Compliance, Internal Audit, Information Security, and Legal teams.
  • Ensure enterprise data architectures support governance, lineage, traceability, transparency, and accountability requirements.
  • Lead architecture responses to regulatory findings, audit observations, and control improvement initiatives.
  • Support enterprise-wide efforts related to data quality, metadata management, lineage, critical data elements, and information controls.
  • Participate in regulatory examinations, audits, and architecture assessments as required.
  • Promote architectural practices that strengthen enterprise data governance and risk management objectives.
5. Enterprise Architecture, Governance & Organizational Leadership

Provide broad leadership across ED&A architecture capabilities and strategic partnerships.

Responsibilities
  • Serve as a key liaison between ED&A and Enterprise Architecture.
  • Drive collaboration across Architecture, Engineering, Governance, Analytics, Product Management, and Business organizations.
  • Establish and maintain architecture governance processes and review forums.
  • Oversee enterprise data architecture standards, design practices, and decision frameworks.
  • Lead, mentor, and develop architects and information management professionals.
  • Support strategic planning, workforce development, organizational maturity, and operating model evolution.
  • Serve as the Senior Director's delegate in leadership forums, architecture reviews, steering committees, and executive discussions.
Leadership Expectations

The Director is expected to:

  • Operate as the Senior Director's deputy across Enterprise Data Architecture.
  • Lead architectural discussions spanning business strategy, technology modernization, governance, and risk management.
  • Influence decisions across banking, technology, governance, and executive leadership teams.
  • Drive consistency of architecture practices across strategic and operational initiatives.
  • Scale architecture capabilities to support growing enterprise demand.
  • Build strong partnerships across all banking segments and corporate functions.
  • Develop future architecture leaders within ED&A.

Additional Information

Bachelor's Degree and 10 years of experience in Risk Management including Enterprise Data Warehouse OR High School Diploma or GED and 14 years of experience in Risk Management including Enterprise Data Warehouse

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 10 years of experience in Risk Management including Enterprise Data Warehouse OR High School Diploma or GED and 14 years of experience in Risk Management including Enterprise Data Warehouse

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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