As the enterprise advances toward agentic AI capabilities, this role will be instrumental in ... The manager leads a team of automation engineers responsible for ensuring the reliability ...
New
As the enterprise advances toward agentic AI capabilities, this role will be instrumental in ... The manager leads a team of automation engineers responsible for ensuring the reliability ...
New
As the enterprise advances toward agentic AI capabilities, this role will be instrumental in ... The manager leads a team of automation engineers responsible for ensuring the reliability ...
New
Chicago, IL · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Chicago, IL · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Plano, TX · On-site
$97K - $127K/yr
This role is focused on designing, integrating, and scaling automation across the enterprise ecosystem-connecting cloud platforms, identity services, infrastructure systems, and operational tools to ...
Plano, TX · On-site
$97K - $127K/yr
This role is focused on designing, integrating, and scaling automation across the enterprise ecosystem-connecting cloud platforms, identity services, infrastructure systems, and operational tools to ...
Bloomington, IL · On-site
Responsibilities The Power Platform Enterprise Process Automation and Robotics team is seeking an experienced Technical Administrator - Power Platform & Robotic Process Automation (RPA) to support ...
Bloomington, IL · On-site
Responsibilities The Power Platform Enterprise Process Automation and Robotics team is seeking an experienced Technical Administrator - Power Platform & Robotic Process Automation (RPA) to support ...
Kennesaw, GA · On-site
$96K - $126K/yr
Responsibilities KEY RESPONSIBILITIES: - 1. Leads the design and implementation of enterprise automation solutions across workflows, integrations, and data platforms 2. Develops and deploys ...
Kennesaw, GA · On-site
$96K - $126K/yr
Responsibilities KEY RESPONSIBILITIES: - 1. Leads the design and implementation of enterprise automation solutions across workflows, integrations, and data platforms 2. Develops and deploys ...
Bloomington, IL · Hybrid
Responsibilities The Power Platform Enterprise Process Automation and Robotics team is seeking an experienced Technical Administrator - Power Platform & Robotic Process Automation (RPA) to support ...
Bloomington, IL · Hybrid
Responsibilities The Power Platform Enterprise Process Automation and Robotics team is seeking an experienced Technical Administrator - Power Platform & Robotic Process Automation (RPA) to support ...
Saint Louis, MO · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Saint Louis, MO · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Washington, DC · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Washington, DC · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Develop, test, deploy, and maintain UiPath automation solutions across enterprise environments. * Assess existing attended automations and design migration approaches to transition processes into ...
New
Develop, test, deploy, and maintain UiPath automation solutions across enterprise environments. * Assess existing attended automations and design migration approaches to transition processes into ...
New
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Develop, test, deploy, and maintain UiPath automation solutions across enterprise environments. * Assess existing attended automations and design migration approaches to transition processes into ...
New
Develop, test, deploy, and maintain UiPath automation solutions across enterprise environments. * Assess existing attended automations and design migration approaches to transition processes into ...
New
The Automation & AI Architect partners with operational and clinical leaders to analyze inefficient processes, redesign workflows, and champion initiatives that deliver measurable value.
The Automation & AI Architect partners with operational and clinical leaders to analyze inefficient processes, redesign workflows, and champion initiatives that deliver measurable value.
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Miami, FL · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Miami, FL · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Atlanta, GA · On-site
$98K - $129K/yr
Responsibilities KEY RESPONSIBILITIES: 1. Provide architectural and technical guidance on enterprise automation and integration strategies, platform direction, and solution design aligned with ...
Atlanta, GA · On-site
$98K - $129K/yr
Responsibilities KEY RESPONSIBILITIES: 1. Provide architectural and technical guidance on enterprise automation and integration strategies, platform direction, and solution design aligned with ...
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Atlanta, GA · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Atlanta, GA · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Chicago, IL · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Chicago, IL · On-site
$102K - $130K/yr
Dentons US LLP is currently recruiting for an experienced Enterprise Applications Automation Engineer to join our IT Operations team. This role is responsible for designing, developing, and ...
Develop, test, deploy, and maintain UiPath automation solutions across enterprise environments. * Assess existing attended automations and design migration approaches to transition processes into ...
New
Quick apply
Develop, test, deploy, and maintain UiPath automation solutions across enterprise environments. * Assess existing attended automations and design migration approaches to transition processes into ...
New
$37K - $48.5K
0% of jobs
$48.5K - $59.9K
1% of jobs
$59.9K - $71.4K
4% of jobs
$71.4K - $82.8K
13% of jobs
$87.4K is the 25th percentile. Wages below this are outliers.
$82.8K - $94.3K
18% of jobs
The median wage is $102.9K / yr.
$94.3K - $105.7K
19% of jobs
$105.7K - $117.2K
17% of jobs
$120.6K is the 75th percentile. Wages above this are outliers.
$117.2K - $128.6K
12% of jobs
$128.6K - $140.1K
9% of jobs
$140.1K - $151.5K
5% of jobs
$151.5K - $163K
2% of jobs
$37K
$107.1K
$163K
| Aspect | Enterprise Automation | Business Process Analyst |
|---|---|---|
| Required Credentials | Certifications in RPA, BPM tools, or related fields | Business analysis certifications, BPM certifications |
| Work Environment | IT departments, automation teams, technology-focused settings | Business units, process improvement teams, cross-functional environments |
| Employer & Industry Usage | Tech companies, large enterprises implementing automation solutions | Consulting firms, corporations optimizing processes |
| Common Search & Comparison Intent | Understanding automation roles in enterprise settings | Analyzing business processes and improvements |
Enterprise Automation professionals focus on implementing automation technologies like RPA and BPM to streamline operations, often working closely with IT teams. Business Process Analysts analyze, model, and improve business processes, typically working across departments to optimize workflows. While both roles aim to enhance efficiency, Enterprise Automation is more technical and technology-driven, whereas Business Process Analysts emphasize process analysis and improvement strategies.

Full-time
Posted 2 days ago
8.1
Based on 84 frontline employees who took The Breakroom Quiz
28th of 50 rated energy and utility
Job Title: Manager, IT Service Delivery (Automation Platform Services)
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, Inc.-ESI (OLD)
***The referred location for position is New Orleans, The Woodlands, Texas will be considered***
Job Summary/Purpose
The Manager, Automation Platform Services is a critical leadership role within the IT Platform organization, responsible for the enterprise automation infrastructure that enables business process automation and intelligent automation across the company. This position owns and operates the full automation platform stack including Automation Anywhere for robotic process automation (RPA), Microsoft Power Platform (Power Apps, Power Automate, Power Virtual Agents), and AWS-based automation services including Lambda and Step Functions.
As the enterprise advances toward agentic AI capabilities, this role will be instrumental in planning the platform infrastructure for AI agents, including Model Context Protocol (MCP) implementations and agent-to-agent (A2A) communication protocols. The manager will ensure the automation platforms are positioned to support the evolution from traditional RPA to intelligent, AI-driven automation. The manager leads a team of automation engineers responsible for ensuring the reliability, performance, and availability of enterprise automation infrastructure. This role operates within a traditional IT support model, providing automation platform services to business units, the AI organization, and citizen developers across the enterprise. The manager establishes and maintains effective operational processes, service level agreements, and support procedures to ensure automation consumers have reliable platforms to build and run their automated solutions.
The primary responsibility of the Manager, Automation Platform Services is to ensure enterprise automation platforms are reliable, predictable, cost effective and secure. The manager will develop and lead a high-performing team, establish operational standards and procedures, and maintain productive relationships with automation developers and business users throughout the organization. This role requires deep technical expertise in automation platforms combined with forward-looking awareness of agentic AI trends, strong operational discipline, and people leadership skills.
Job Duties/Responsibilities
1.
RPA Platform Operations: Own and operate the Automation Anywhere enterprise RPA environment. Manage bot runners, control room infrastructure, and license allocation. Monitor bot execution health, queue management, and platform performance. Ensure RPA infrastructure availability meets service level agreements and support production bot workloads across the enterprise.
2.
Power Platform Administration: Oversee the Microsoft Power Platform environment including Power Apps, Power Automate, and Power Virtual Agents. Manage environment provisioning, data loss prevention policies, and connector governance. Support citizen developers and professional developers with platform access, guidance, and troubleshooting. Monitor platform usage, capacity, and compliance with enterprise standards.
3.
AWS Automation Services: Support AWS-based automation infrastructure including Lambda functions and Step Functions workflows. Ensure serverless automation workloads are reliable and performant. Monitor execution metrics, manage resource configurations, and troubleshoot failures. Coordinate with development teams on deployment and operational requirements for cloud-native automations.
4.
Agentic AI Platform Support: Support emerging agentic AI infrastructure requirements including Model Context Protocol (MCP) implementations and agent-to-agent (A2A) communication protocols. Partner with the AI organization to understand platform requirements for AI agents. Ensure automation infrastructure is positioned to support the evolution from traditional RPA to intelligent, autonomous automation solutions.
5.
Team Leadership and Development: Lead, mentor, and develop a team of automation platform engineers. Foster a culture of operational excellence, continuous learning, and customer service. Conduct regular performance reviews, identify training needs, and support career development. Build a collaborative team environment focused on reliability, responsiveness, and staying current with automation technology evolution.
6.
Support and Incident Management: Establish and manage incident response processes for automation platform issues. Define escalation paths and ensure timely resolution of support requests. Maintain on-call rotations for critical platform support. Track and report on support metrics including platform availability, bot success rates, flow execution metrics, and incident resolution times.
7.
Governance and Standards: Establish and enforce governance standards for automation development and deployment. Define best practices for bot development, Power Platform solutions, and serverless automation. Implement change management processes for production automation deployments. Ensure automation solutions meet enterprise architecture and security standards.
8.
Cost Management: Monitor and optimize costs across all automation platform services including Automation Anywhere licensing, Power Platform licensing, and AWS compute costs. Implement resource governance and cost allocation practices. Provide regular reporting on platform spend and identify opportunities for optimization while maintaining service levels.
9.
Security and Compliance: Ensure automation platforms meet security requirements and compliance standards. Implement and maintain credential management, access controls, and audit logging for automated processes. Collaborate with IT security on bot identity management and secure automation practices. Support security audits and implement remediation actions as needed.
10.
Stakeholder Partnership: Serve as the primary point of contact for automation platform services across the organization. Partner with the AI organization, business units, and citizen developer communities to understand automation platform requirements. Establish effective handoff processes and maintain productive working relationships with automation developers and business process owners.
Minimum Requirements
Minimum education required of the position
Bachelor's Degree in Computer Science, Information Systems, or related technical field. Master's degree preferred.
Minimum experience required of the position
7+ years of experience in automation, RPA, software development, or platform engineering.
3+ years of experience leading and mentoring technical teams.
Experience operating enterprise RPA platforms (Automation Anywhere, UiPath, or similar) in production environments.
Experience with Microsoft Power Platform administration strongly preferred.
Utility industry experience is a plus.
Minimum knowledge, skills and abilities required of the position
Technical Capabilities
Strong knowledge of enterprise RPA platforms, preferably Automation Anywhere.
Experience with Microsoft Power Platform administration (Power Apps, Power Automate, Power Virtual Agents).
Knowledge of AWS serverless services (Lambda, Step Functions, EventBridge).
Understanding of API integrations, webhooks, and event-driven architectures.
Familiarity with AI/ML concepts and emerging agentic AI patterns.
Experience with credential vaults and secure automation practices.
Understanding of CI/CD practices for automation deployment.
Knowledge of monitoring and observability tools for automation workloads.
General Capabilities
Excellent written and verbal communication skills.
Strong customer service orientation and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving skills.
Mentoring and coaching capabilities with focus on team development.
Experience managing operational budgets and vendor relationships.
Ability to stay current with rapidly evolving automation and AI technologies.
Skills and Abilities
Functional Knowledge
Understanding of business process automation principles and methodologies.
Experience operating in a shared services or platform support model.
Knowledge of IT service management frameworks (ITIL or similar).
Ability to translate technical concepts for non-technical stakeholders.
Awareness of agentic AI trends including autonomous agents, tool use, and multi-agent orchestration.
Leadership
Demonstrated ability to lead and develop high-performing technical teams.
Experience establishing operational processes, standards, and runbooks.
Willingness to be hands-on when needed while developing team capabilities.
Ability to lead teams through technology transitions and platform evolution.
Problem Solving
Strong troubleshooting skills for complex automation failures.
Ability to perform root cause analysis on bot failures, flow errors, and integration issues.
Experience managing incidents and driving timely resolution.
Interpersonal Skills
Strong collaboration skills with ability to work effectively across organizational boundaries.
Customer-focused mindset with commitment to service excellence.
Ability to build and maintain productive working relationships with automation developers, citizen developers, and business process owners.
Any certificates, licenses, etc. required for the position
None
Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Texas : Woodlands
Job Function: Corporate
FLSA Status: Professional
Relocation Option:
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123617
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online