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Enteral Customer Service Jobs (NOW HIRING)

CVS Health

Enteral Fax Coordinator

$17 - $28.46/hr

Provide information pertaining to enteral nutrition services to applicable departments in order to ... You must be able to use your customer service training to be empathetic, patient, and communicate ...

Option Care

Nutrition Care Coordinator

Chicago, IL · On-site

$18.72 - $31.20/hr

Excellent customer service skills. * Flexible and able to work effectively in multidisciplinary ... Experience in enteral nutrition * Experience ordering products and coordinating deliveries

SuperCare Health

Customer Care Specialist

La Puente, CA · On-site

$17.25 - $22.75/hr

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is ... Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services ...

SuperCare Health

Customer Care Specialist

Phoenix, AZ · On-site

$17 - $22.25/hr

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is ... Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services ...

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Enteral Customer Service information

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$11

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$29

How much do enteral customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for enteral customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is an enteral customer service representative?

Enteral Customer Service representatives are professionals who assist patients, caregivers, and healthcare providers with issues related to enteral nutrition products and services. Their responsibilities typically include processing orders for feeding supplies, answering questions about equipment or insurance coverage, troubleshooting delivery or product concerns, and providing information on proper use and maintenance of enteral nutrition devices. These representatives play a crucial role in ensuring that patients receive the correct nutrition support and that any issues are resolved quickly and compassionately.

What are the key skills and qualifications needed to thrive as an enteral customer service representative?

To thrive as an Enteral Customer Service Representative, you need knowledge of enteral nutrition products, strong problem-solving abilities, and experience in customer support, often backed by a high school diploma or healthcare-related training. Familiarity with medical billing software, electronic health records (EHR), and order management systems is typically required. Outstanding communication, patience, and attention to detail help build rapport with patients and healthcare providers. These skills are crucial for accurately processing orders, resolving issues, and supporting patients' nutritional needs efficiently.

What are some common challenges faced by enteral customer service representatives, and how can they be addressed?

Enteral Customer Service representatives often encounter challenges such as managing urgent requests for nutritional supplies, handling sensitive health information, and coordinating with healthcare providers, patients, and insurance companies. To address these challenges, it’s important to stay organized, maintain clear and compassionate communication, and be knowledgeable about product availability and medical documentation requirements. Team collaboration and ongoing training also play a vital role in ensuring that customer needs are met efficiently and accurately.

What is the difference between Enteral Customer Service vs Enteral Nutrition Coordinator?

AspectEnteral Customer ServiceEnteral Nutrition Coordinator
CredentialsCustomer service experience, basic healthcare knowledgeHealthcare background, nutrition certifications often preferred
Work EnvironmentCall centers, healthcare provider officesHospitals, clinics, outpatient settings
Employer & IndustryMedical supply companies, healthcare providersHospitals, nutrition clinics, healthcare organizations
Primary FocusPatient support, order processing, product inquiriesDeveloping nutrition plans, patient education, clinical coordination

While both roles involve patient interaction within the healthcare industry, Enteral Customer Service primarily focuses on support and order management, whereas Enteral Nutrition Coordinator handles clinical nutrition planning and patient education. The roles differ in credentials, work environment, and responsibilities, but both are essential in delivering quality enteral care.

What are popular job titles related to Enteral Customer Service jobs?

For Enteral Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Enteral Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Enteral Fax Coordinator

Remote

CVS Health
Health Care and Social Assistance • 10K+ employees
Learn more about CVS Healthexternal

$17 - $28.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,375 frontline employees who took The Breakroom Quiz

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

As a COOR2 representative you will...

* Identify and triage various patient information from referral sources, the COOR2 fax triage, a specific mailbox in outlook or several different portals to the appropriate teams within the ENC for accurate patient follow up. The information will be used to either create a new account or upload the needed information to an existing patient account.

* Assess patient needs and document referral requests for coordination of care.

* Provide information pertaining to enteral nutrition services to applicable departments in order to bring a patient on service with Coram.

* Coordinate with the ENC Operations Support Team (Dietitian Team) to determine which items are on backorder and appropriate alternatives. Contact the patient directly to discuss details on backordered items, alternative items, and ship the orders to the patients.

*You must be able to work in a fast-paced environment and know when to pivot to accomplish tasks.

*You must be able to use your customer service training to be empathetic, patient, and communicate clearly and concisely both written and verbally.

* Training will occur virtually

* Position is fully remote -quiet working station, and high speed internet access is required

This is a full-time, permanent, benefited position and is NOT through an agency.


Required Qualifications

* Minimum 1 year experience working in a customer service or call center environment.
* Data entry experience.
* Working knowledge in Microsoft Office, specifically Outlook and Word.


Preferred Qualifications

*Medical terminology

*multi-tasking

*using multiple screens

*typing skills 40-50wpm

*Entering patient profiles in computer system

* Experience work in a healthcare environment.

*Detail oriented


Education

High School diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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