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Bge Customer Service Jobs (NOW HIRING)

BGE, Inc

CIS Administrator

Austin, TX · On-site

... e management and ticket-based support environments Core Competencies (per BGE CIS Career Path ... Customer Focus: Ability to anticipate user needs and translate them into effective technical ...

BGE

Proposal Manager

Katy, TX

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

BGE

Proposal Manager

Spring, TX

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

BGE

Proposal Manager

Frisco, TX

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

BGE

Proposal Manager

Houston, TX · On-site

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

BGE

Archaeological Crew Chief

Houston, TX · On-site

$18.75 - $24.25/hr

BGE, Inc. is a nationwide consulting firm that provides services in civil engineering, planning ... Master's degree preferred. * 5+ years documented experience in CRM or archeological field ...

BGE, Inc.

Proposal Manager

Spring, TX

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

BGE, Inc.

Proposal Manager

Fort Worth, TX

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

BGE, Inc.

Proposal Manager

Houston, TX

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

BGE, Inc.

Archaeological Crew Chief

Houston, TX

$18.75 - $24.25/hr

BGE, Inc. is a nationwide consulting firm that provides services in civil engineering, planning ... Master's degree preferred. * 5+ years documented experience in CRM or archeological field ...

BGE, Inc.

Proposal Manager

Frisco, TX

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

BGE, Inc.

Proposal Manager

Houston, TX

For over 50 years, BGE, Inc. has provided a variety of Civil Engineering, Construction Management ... services for public and private clients throughout Texas, Arkansas, Georgia, North Carolina ...

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How much do bge customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for bge customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BGE Customer Service Representative, and why are they important?

To thrive as a BGE Customer Service Representative, you need strong communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and phone/email platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for handling inquiries and resolving issues effectively. These skills ensure efficient service delivery, customer satisfaction, and the ability to manage high-volume, fast-paced environments.

What are some common challenges BGE Customer Service representatives face, and how can they effectively manage them?

BGE Customer Service representatives often encounter challenges such as handling high call volumes, addressing complex billing issues, and assisting customers during service outages. To manage these situations effectively, representatives rely on strong communication skills, thorough knowledge of company policies, and the ability to remain calm under pressure. Team collaboration and ongoing training also play a key role in ensuring that they provide accurate information and maintain customer satisfaction, even in difficult situations.

What are BGE Customer Service representatives?

BGE Customer Service representatives are professionals who assist customers of Baltimore Gas and Electric (BGE) with their inquiries, service requests, billing issues, and outage reports. They handle customer concerns over the phone, online, or in person, ensuring that customers receive accurate information and support regarding their utility services. Their duties include resolving complaints, processing payments, and providing guidance on energy efficiency programs. BGE Customer Service representatives play a key role in maintaining customer satisfaction and ensuring reliable service delivery.

What is the difference between Bge Customer Service vs Bge Meter Reader?

AspectBge Customer ServiceBge Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; basic technical knowledge
Work EnvironmentOffice setting, customer interaction, call centersOutdoor, fieldwork, reading meters at customer locations
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer support roles in utilitiesField technician roles in utilities

While Bge Customer Service focuses on assisting customers via calls and office interactions, Bge Meter Readers work outdoors to read utility meters. Both roles are essential in the utility industry but differ in work environment and daily tasks.

More about Bge Customer Service jobs
What cities are hiring for Bge Customer Service jobs? Cities with the most Bge Customer Service job openings:
What states have the most Bge Customer Service jobs? States with the most job openings for Bge Customer Service jobs include:
What job categories do people searching Bge Customer Service jobs look for? The top searched job categories for Bge Customer Service jobs are:
Bge Customer Service jobs near you
Infographic showing various Bge Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CIS Administrator

CIS Administrator

BGE, Inc

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Your future begins here! BGE, Inc is a nationwide civil engineering consulting firm offering diverse career opportunities in a wide range of disciplines for public and private infrastructure projects. Our employees enjoy a comprehensive benefits package that includes outstanding health care, generous 401(k) match, professional career resources, and highly competitive work-life balance programs, including personal-time allowances, dependent care, and flexible Fridays.
In addition, BGE provides unlimited sick leave, floating holidays, and robust career growth guidance, including organization-wide leadership and mentorship programs to help you build connections and shape your career. BGE goes beyond competitive benefits to attract and retain the best in an environment that inspires excellence.
Position Summary
The CIS Administrator is responsible for the day-to-day administration, configuration, and support of BGE's Microsoft cloud and endpoint environments. This role serves as an escalation point from analysts, owns assigned platforms, and ensures secure, reliable, and well-documented operations across Microsoft Intune, Microsoft 365, and Microsoft Azure. The CIS Administrator is expected to work independently on most tasks, partner closely with security and infrastructure peers, and contribute to continuous improvement of BGE's IT environment.
Key Responsibilities
Endpoint & Device Management (Microsoft Intune)
  • Administer Microsoft Intune for Windows endpoint device management and compliance
  • Administer JAMF Pro for MAC endpoint device management and compliance
  • Configure and maintain device configuration profiles, application deployments, and security baselines
  • Monitor device health and compliance, proactively remediating issues
  • Partner with security resources on endpoint security posture and incident remediation

Microsoft 365 & Identity Administration
  • Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and Entra ID (Azure AD)
  • Manage user identities, access, group memberships, and conditional access policies
  • Serve as an escalation point for complex identity, authentication, and access-related issues

Microsoft Azure Administration
  • Perform administrative support across Azure subscriptions, resources, and services
  • Monitor Azure resource availability and support remediation of availability, performance, and configuration issues
  • Support integration between Azure services, identity systems, and applications

Operational Support & Escalation
  • Act as an escalation point for Tier 1 and Tier 2 Service Desk tickets related to CIS-managed systems
  • Independently resolve the majority of common CIS-related incidents without supervision
  • Participate in security incident response activities in coordination with security analysts

Documentation & Process Improvement
  • Create and maintain technical documentation for systems, configurations, and procedures
  • Identify undocumented requirements or gaps encountered during implementation or remediation work
  • Contribute to operational improvements through automation, standardization, and process refinement

Collaboration & Mentorship
  • Mentor and guide junior team members on technical troubleshooting and platform usage
  • Communicate effectively with internal customers regarding timelines, risks, and system behavior
  • Support small or incremental initiatives aligned with BGE's broader IT strategy

Required Qualifications
  • 2-5 years of hands-on experience in cloud, infrastructure, or security-focused IT roles
  • Demonstrated experience administering:
  • Microsoft Intune (endpoint management, policies, application deployment)
  • Microsoft 365 tenant administration
  • Microsoft Azure (administrative experience)
  • Working knowledge of identity systems and endpoint management concepts
  • Ability to independently manage assigned systems and resolve common operational issues
  • Strong documentation and communication skills

Preferred Qualifications
  • Bachelor's degree or equivalent professional experience
  • Microsoft-focused certifications (e.g., Microsoft Certified credentials)
  • Experience working within a security-conscious or regulated environment
  • Familiarity with IT service management and ticket-based support environments

Core Competencies (per BGE CIS Career Path)
  • Technical Expertise & Usage: Strong administrative knowledge of Microsoft cloud and endpoint platforms
  • Adaptability: Continuous learning and ownership of assigned systems
  • Customer Focus: Ability to anticipate user needs and translate them into effective technical solutions

Reporting & Supervision
  • Reports into the CIS leadership structure
  • Expected to mentor and provide guidance to CIS Analysts

Some of our Benefits:
  • 401k Match: 100% up to 4% of your contributions with immediate vesting + 3% Safe Harbor Contribution with immediate vesting
  • Merit-Based Bonus Compensation
  • Medical, Dental, Vision Insurance; BGE contributes to HSA on eligible plans
  • 9 paid Holidays, including 3 Floating holidays
  • Personal Time Allowances
  • 2 to 4 weeks of Vacation, depending on experience-level. Unused vacation carries over to the next year.
  • "Unlimited" Sick Days.
  • Mentorship Program - Provides you with the opportunity to learn and receive guidance from seasoned professionals.
  • Employee Referral Program that pays you for bringing great people into the BGE family

BGE is an equal opportunity employer and values diversity. We prohibit discrimination and all employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, Vietnam Era Veteran Status, Disabled Veteran Status, or any other classification protected by federal, state or local laws.
NO SPONSORSHIP
NO AGENCIES
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About BGE

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

501 - 1,000 Employees

Headquarters location

Houston, TX, US

Year founded

1975

Social media

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