Tty Customer Service information
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$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
How much do tty customer service jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for tty customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
A TTY Customer Service representative is a professional who assists customers who are deaf, hard of hearing, or have speech impairments by using a TTY (Text Telephone) device. They communicate via typed messages instead of voice, ensuring that all customers have equal access to support and information. Their responsibilities include answering inquiries, resolving issues, and providing information through TTY communication, maintaining the same level of service offered to voice callers.
To thrive as a TTY Customer Service Representative, you need excellent communication skills, a thorough understanding of telecommunications devices for the deaf (TDD/TTY), and typically a high school diploma or equivalent. Familiarity with TTY systems, customer relationship management (CRM) software, and accessibility tools is essential. Patience, active listening, and cultural sensitivity are standout soft skills for effectively supporting diverse customers with hearing or speech impairments. These skills ensure clear, accessible, and empathetic service, fostering customer satisfaction and compliance with accessibility standards.
TTY Customer Service Representatives use specialized telecommunication devices to interact with customers who are deaf, hard of hearing, or speech-impaired. They must be proficient in typing clearly and quickly, as conversations are conducted via text rather than voice. Representatives often need to be patient, attentive, and skilled at interpreting written cues to ensure clear and empathetic communication. Collaboration with other team members may involve relaying messages accurately and advocating for customer needs, which is essential for providing a positive service experience.
What are popular job titles related to Tty Customer Service jobs?
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