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Clinic RN - Enhanced Care Management

Brawley, CA · On-site

SUMMARY: The Enhanced Care Management RN serves as a clinical and operational leader for Enhanced Care Management (ECM) services, providing comprehensive care coordination for individuals with ...

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How much do enhanced care jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for enhanced care in the United States is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Enhanced Care vs Care Assistant?

AspectEnhanced CareCare Assistant
Required CredentialsCertifications in basic healthcare, first aid, and sometimes specialized trainingBasic training, often on-the-job or minimal certification
Work EnvironmentHospitals, clinics, or specialized care facilities with more complex patient needsResidential homes, community settings, or home care
Employer & Industry UsageHealthcare providers, hospitals, and clinicsHome care agencies, nursing homes, and community services
Job ResponsibilitiesMonitoring patient health, administering medication, assisting with daily activitiesProviding basic personal care, companionship, and support

Enhanced Care roles typically require more specialized training and involve working with patients with complex health needs in clinical settings. Care Assistants focus on providing basic support and personal care in community or residential environments. The main difference lies in the level of responsibility, required credentials, and work environment.

What are the key skills and qualifications needed to thrive in Enhanced Care roles, and why are they important?

To thrive in Enhanced Care roles, you need a solid background in healthcare support, patient observation, and personal care, often backed by certifications such as Certified Nursing Assistant (CNA) or equivalent. Familiarity with care documentation systems, mobility aids, and basic medical equipment is typically required. Compassion, patience, and strong interpersonal skills help build trust and rapport with patients and colleagues. These skills are vital for delivering high-quality, individualized care and supporting patient well-being in complex or intensive care environments.

What is Enhanced Care?

Enhanced Care refers to a level of healthcare or support services that goes beyond standard care, typically offering more comprehensive, personalized, or intensive support for individuals with complex or ongoing needs. This can include services such as coordinated case management, frequent health monitoring, and multidisciplinary care teams, often found in settings like hospitals, clinics, or long-term care facilities. The goal is to improve patient outcomes, quality of life, and satisfaction by addressing both medical and non-medical needs in a holistic manner.

What are some common challenges faced by professionals in Enhanced Care roles, and how can they be managed effectively?

Professionals in Enhanced Care roles often encounter challenges such as managing complex patient needs, coordinating with multidisciplinary teams, and maintaining up-to-date knowledge of best practices. Balancing high caseloads while providing individualized attention can be demanding, but leveraging strong communication and organizational skills can help manage these pressures. Regular collaboration with colleagues and participation in ongoing training are also key strategies to ensure high-quality care and professional growth.
More about Enhanced Care jobs
What cities are hiring for Enhanced Care jobs? Cities with the most Enhanced Care job openings:
What are the most commonly searched types of Enhanced Care jobs? The most popular types of Enhanced Care jobs are:
What states have the most Enhanced Care jobs? States with the most job openings for Enhanced Care jobs include:
What job categories do people searching Enhanced Care jobs look for? The top searched job categories for Enhanced Care jobs are:
Enhanced Care jobs near you
Infographic showing various Enhanced Care job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,715 per year, or $16.7 per hour.
Care Specialist - Enhanced Care Management

Care Specialist - Enhanced Care Management

Upward Health

Santa Clara, CA • On-site

Full-time

Posted 2 days ago

Job description

Company Overview:
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support. This role involves direct outreach to patients through phone calls, home visits, and community interactions. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual or telephonic support (10% of the time) The Care Specialist will assess patient needs, help set health goals, and ensure that patients receive the appropriate care and resources, with a focus on increasing access to preventative care, reducing emergency room visits, and enhancing self-management. The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges.
Skills Required:
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or in a similar role.
  • High school diploma or GED required.
  • A valid driver's license and auto liability insurance.
  • Reliable transportation and the ability to travel within assigned territory or as needed.
  • Experience in care coordination for individuals with chronic conditions, behavioral health conditions, or with patients experiencing housing insecurities including homelessness.
  • Strong interpersonal and motivational interviewing skills to build trust and rapport with patients.
  • Familiarity with trauma-informed care, care coordination, and patient education.
  • Proficiency in the use of electronic medical records (EMR) systems and basic computer skills.
  • Technologically savvy and able to manage documentation and data entry effectively.
  • Ability to work independently in a field-based environment and as part of a team.
  • Multi-lingual capabilities preferred but not required.
  • Prior home care or Enhanced Care Management experience a plus.
  • Community Health Worker certification is a plus.

Key Behaviors:
Adaptability:
  • Ability to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization.

Critical Thinking & Problem Solving:
  • Demonstrates strong problem-solving skills when assessing patient needs and determining the best course of action.

Motivational Interviewing & Empathy:
  • Uses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care.

Relationship Building:
  • Skilled in establishing trust and fostering strong relationships with patients, families, and team members.

Self-Starter:
  • Takes initiative to perform outreach, complete assessments, and follow through with care coordination independently.

Organizational Skills:
  • Excellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner.

Resilience:
  • Demonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks.

Cultural Competence:
  • Demonstrates sensitivity to and understanding of diverse cultural backgrounds, ensuring that care is provided in a culturally inclusive manner.

Commitment to Quality Care:
  • Shows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction.

Competencies:
Care Coordination:
  • Ability to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services.

Patient Advocacy:
  • Supports patients by navigating healthcare systems, advocating for needed resources, and ensuring timely access to care.

Health Education & Communication:
  • Educates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner.

Data Management & Reporting:
  • Proficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems.

Patient Outreach & Engagement:
  • Proactively reaches out to patients through multiple communication channels, including phone, in-person visits, and community outreach.

Goal Setting & Self-Management:
  • Works with patients to develop self-care plans, emphasizing shared decision-making and increasing the patient's ability to manage their own health.

Collaboration & Teamwork:
  • Works effectively as part of an interdisciplinary care team to achieve organizational goals and improve patient outcomes.

Crisis Management & Flexibility:
  • Demonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most.

Technical Proficiency:
  • Skilled in using healthcare software applications and systems for accurate data entry and patient management.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
California pay range
$24-$27 USD
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel

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