The IT Systems Support Engineer will provide an excellent opportunity to develop expertise in designing, implementing, securing, and maintaining the organization's on-premises and cloud IT infrastructure. The ideal candidate will have one to three years of technical experience providing IT support to business users, maintaining and documenting IT infrastructure systems, a strong eagerness to learn, solid problem-solving abilities, and demonstrated interest in IT infrastructure, security, and system administration. This role offers hands-on experience with complex IT systems and the opportunity to develop technical skills under the guidance of senior team members.
Job Duties:
· Assist with the design, planning, and implementation of IT systems and solutions based on business requirements
· Help evaluate and recommend appropriate technologies to achieve organizational goals
· Support senior engineers in deploying new systems and infrastructure components
· Assist in managing and maintaining the organization's cloud-based systems, on-premises infrastructure, server-based applications, network, storage systems, and endpoints
· Support efforts to improve reliability, stability, and security of cloud and on-premises environments
· Help maintain optimal performance of infrastructure systems through monitoring and routine maintenance
· Assist with implementing and testing backup and disaster recovery strategies to ensure data integrity and availability
· Provide level 2 and level 3 technical support for issues related to systems, networks, and applications
· Troubleshoot and resolve incidents, collaborating with cross-functional teams as necessary
· Analyze root causes of recurring problems and assist in implementing preventive measures
· Document technical issues and resolutions in ticketing systems
· Participate in IT projects, assisting with planning, design, implementation and documentation
· Support project coordination by tracking tasks, timelines, and deliverables
· Assist in implementing security best practices to safeguard systems and data from cyber threats
· Help ensure compliance with relevant industry standards, regulations, and internal policies
· Support regular security assessments and audits to identify vulnerabilities
· Monitor and respond to security alerts and incidents under senior systems engineer guidance
· Assist with managing security platforms (email security, phishing campaigns, vulnerability & penetration testing, etc.)
· Participate in security patch management and vulnerability remediation efforts
· Learn to develop automation scripts and tools to streamline system administration tasks
· Work with scripting languages (PowerShell, Python) to improve operational efficiency
· Assist senior engineers in implementing automated solutions and workflows
· Collaborate with IT teams, including service desk, network, cybersecurity, and third-party partners to ensure seamless IT operations
· Perform other duties as assigned
Education:
· A bachelor's degree in computer science, information technology from an accredited college or university in a related discipline. In the absence of a degree, directly related job experience serving in an IT System Administrator or Systems Engineering role, where a number of years, proven knowledge, and certifications may offset the degree requirement.
Requirements:
- 2+ years of experience in IT support, help desk, etc.
- 1+ years of hands-on experience in IT systems administration
- Experience imaging and deploying Windows desktops/laptops (Microsoft Intune)
- Experience with basic networking & troubleshooting (DNS, DHCP, TCP/IP, VPN)
- Experience supporting/administering Microsoft 365/Office 365 environments
- Excellent analytical and problem-solving skills
- Ability to work flexible hours in multiple time zones for critical incidents and/or system upgrades, etc. and on-call rotation
- Willingness to travel occasionally for infrastructure maintenance/upgrades, etc.
- Excellent written communication (documentation, emails, incident reports)
- Professional demeanor and customer service orientation
- Strong communication and collaboration skills
- Ability to work in a fast-paced and dynamic environment
- Must successfully complete a criminal background check, drug screen and E-verify
Required Technical Skills:
- Windows 10/11 installation, configuration, and troubleshooting
- Windows Server 2016/2019/2022 basic administration
- iOS and Android installation, configuration, and troubleshooting
- macOS installation, configuration, and troubleshooting
- Windows print server and printer management configuration, and troubleshooting.
- Microsoft Intune mobile device enrollment
- Basic experience administering and maintaining Identity Management platforms (Active
- Directory, Okta, Microsoft EntraID, etc.)
- Security patch management for Windows, macOS, iOS, and Android platforms
- Phishing email identification and user education
- Basic experience with system automation and scripting (PowerShell, Python, etc.)
- Technical documentation writing (SOPs, runbooks, how-to guides)
Preferred Qualifications:
- Experience with Okta and/or Microsoft Entra ID
- Experience with mobile device management (MDM) solutions (Microsoft Intune, NinjaOne)
- Experience with security tools like Zscaler, SentinelOne, DarkTrace, KnowBe4, etc.
- Experience supporting VoIP/telephony systems (Cisco, Teams Phone)
- Experience supporting conference room AV equipment and collaboration tools
- Experience with cloud platforms (Microsoft Azure) at a basic level
- Foundational knowledge of networking (Firewalls, SD-WAN, VPNs, VLANs, etc.)
- Foundational experience with Windows Autopilot / Azure AD Join deployment
Why Join Mazzella?
- Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
- Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
- Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
- Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
- Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
- Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
- Free Virtual Doctor Visits: Take advantage of our Teledoc service with $0 copay, prioritizing your health and convenience.
- Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.
Our Core Values
- Be Safe – A personal commitment to everyone’s well-being; purposeful control of risk.
- Be a Lifelong Learner – Routinely acquire new skills and capabilities that bring value.
- Be Humble – Emphasize the team over self, without ego or status.
- Be Hungry – Always looking for more, self-motivated, and committed to going above and beyond.
- Be Smart – Common sense about people; good judgment and intuition about group dynamics.
Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.
EOE / Drug Free Workplace
- Seniority Level
Mid-Senior level - Industry
- Automation Machinery Manufacturing
- Employment Type
Full-time - Job Functions
- Skills
- Cloud Computing
- Microsoft Azure
- Troubleshooting
- Networking
- Office 365
- System Administration
- iOS
- Root Cause
- Teamwork
Mazzella Lifting Technologies provides ideal lifting solutions, offering all styles of slings, rigging hardware, wire rope, overhead cranes, hoists and engineered lifting devices. We also provide training, in-field inspection and repair services that support our products.
Mazzella Lifting Technologies also provides sling and hoist testing (static / dynamic) — in-house or job site. Some of the major market segments we serve are Steel, Construction, Energy, Oil and Gas, Automotive, Durable Goods and General Industry.