DUTIES AND RESPONSIBILITIES
• Facilitate collaboration between customers, sales, engineering, purchasing, production and field technical resources
• Plan and coordinate all aspects of a project such as scope, scheduling and budget
• Plan, review and coordinate detailed aspects of the engineering work including quoting, design and change management
• Facilitate Kick-Off, Design Review, Status Update and Wrap Up meetings with in house and remote team members
• Review daily, weekly and monthly order status for managed accounts and complete quarterly review for same accounts
• Communicate effectively and professionally with customers, sales, engineering and production resources
• Conduct post-project evaluations, identifying successes, challenges, and areas for improvement for future projects
• Identify potential risks and challenges to the production process and develop strategies to mitigate them
• Manage consistent product documentation, archiving and approval from all resources
• Continuously identify, measure and improve processes
• Collaborate with the quality control team to integrate quality checks throughout the incoming inspection and production processes, as well as RMA processing
• Coordinate customer audits on-site and at remote locations as needed
• Implement corrective actions when necessary
• Develop and manage customer relations
• Utilize project management tools
• Ability to multi-task and maintain complex projects at one time
• Schedule and coordinate material ordering and arrival dates with procurement and shipping
• Provide forecasts to supply chain team for long lead time purchased items and for items with high fallout percentages
• Implement and maintain Kanban methodology to optimize material planning, workflow, efficiency and product availability for the end customer
• Track project progress using Kanban metrics (e.g., cycle time, lead time, work in progress)