Engagement Manager Jobs in Reno, NV (NOW HIRING)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Sr. Manager of Team Member Experience & Engagement (TMEE) atSilver Legacy, Eldorado and Circus Circus serves as a strategic Human Resources partner responsible for team member and labor relations, workplace investigations, team member engagement, compliance, and retention initiatives. This role supports leaders and team members by providing guidance on employment-related matters while fostering an engaging and inclusive work environment.

• Demonstrates commitment, adherence, and alignment to Caesars Entertainment’s mission vision and values in all interactions and decisions
• Ensures timely and thorough case management

Assists management in identifying and resolving employment-related questions/concerns while maintaining and respecting confidential information

Conducts and oversees workplace investigations involving employee complaints, policy violations, harassment, discrimination, workplace violence, and other sensitive matters, ensuring timely resolution and compliance with company policies and applicable laws.

• Ensures compliance and completion of ADA interactive and accommodation process and manages worker’s compensation claims
• Promotes diversity, equity, and inclusion and drives Company culture through engaging activities

Demonstrated experience conducting workplace investigations and preparing clear documentation, findings, and recommendations.

Develops, implements, and evaluates team member engagement, recognition, and retention programs that support company culture and improve the overall employee experience

Ensures compliance with federal, state, and local employment laws, company policies, collective bargaining agreements, and regulatory requirements.

Analyzes engagement, retention, turnover, attendance, and employee relations data to identify trends and recommend solutions that support business objectives.

Lead cross-functional collaboration by interacting with all levels of team members and act as the bridge between Human Resources, Operations, and all stakeholders

Counsels team members on corporate benefits, salary, union affiliation (if applicable) and corporate environment

Coordinates and executes special events initiated by Human Resources

• Directly supervises the TMEE Specialists and HR Coordinator
• Provides training, education and counseling to the TMEE Specialists on HR practices, policies, procedures and guidelines

Conducts performance reviews and coaching conversations

Develops team goals and priorities

Monitor workloads and ensure service delivery standards

Mentors and develops HR staff

• All other duties as assigned

Available to work various shifts and a flexible schedule

Previous team member, labor and union relations experience strongly preferred

Working knowledge of team member and labor laws required

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Human Capital Management (HCM) systems such as Workday, Oracle, UKG, or similar platforms

Excellent written and verbal communication skills with all levels in the organization

Demonstrates organizational and planning skills

Program management skills including managing details, keeping multiple tasks/projects on track and following through to completion

Demonstrates ability to go beyond the scope of a project to understand business strategy and highlight opportunities where we can add more value

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Ability to use deductive reasoning and analytical/critical thinking when working with departments on investigations, including sensitive issues such as harassment and/or violence

Demonstrates highest level of confidentiality and professionalism

EDUCATION and/or EXPERIENCE

Bachelor’s Degree in Human Resources or business-related field, preferred

Certificate/License: PHR or SPHR preferred but not necessary

Five or more years of progressive Human Resources experience, including employee relations, investigations, and leadership responsibilities required. Experience in a hotel, hospitality, gaming, or casino environment strongly preferred

Read, write and communicate verbally in English and Spanish strongly preferred

ADDITIONAL REQUIREMENTS

Must work on-site full time

Must be able to respond to visual and aural cues

Must have manual dexterity to operate all office equipment

Must be able to maneuver around office and property

Must be able to lift and carry up to 30 pounds

Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job

Office environment may include variable temperature and lighting levels

Casino environment may include smoke and variable temperature, lighting and noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.