Engagement Manager Jobs in Puerto Rico (NOW HIRING)

Job Description:

The Training Partner Manager/Program Manager will be a full-time role responsible for growing and managing the day-to-day operations of the HPE Academic Alliance in Puerto Rico and Americas region. Activities will include but are not limited to the following:

• Assess the current technical skills gap in the market and help create plans for new workforce aware and trained/certified in Juniper.

• Develop and deliver scalable client engagement plans for new and existing members,build relationships with universities and their students in the region.

• Create program updates and metrics communication slides for regular business reviewswith stakeholders.

• Explore ways to optimize the engagement experience with a good understanding of the existing technical stack and future needs.

• Become the trusted advisor to member universities to foster premium relationships.

• Identify and implement actionable initiatives and associated success metrics.

• Work as a core team memberwith the other stakeholders to coordinate resources and approaches that maximize the number of trainings and certifications the program is generating.

• Coordinate development of regular communications, collateral, web assets, and promote new course offerings and delivery mechanisms insupportof program goals.

• Proactively champion program improvements and streamline supporting systems and processes.

• Collaborate proactively with Juniper education services teams, higher education sales teams, Juniper Research Center, and HR partners to coordinate efforts and promote broader program objectives.

• Look for additional opportunities to create value for HPE through relationships with the academic community by working with sales, HR, engineering, and other organizations internally as well as with Juniper partners and customers.

• Improveemployment potential of those students taking part in training and certification, and work with HPE HR, customers and partners to make them aware of these talent pools.

Desired Skills and Experience

• Bachelors degree required

• 5 years of work experience in related area

• Experience in developing and successfully implementing client engagement plans.

• Demonstrated capacity to develop and maintain strong professional relationships with internal and external stakeholders and work effectively with all levels of employees.

• Excellent project management skills and the ability to work cross-functionally.

• Strong organizational skills - ability to break up large projects into achievable milestones and deliver on final objectives.

• Ability to work on their own initiative but also as part of a globally distributed team.

• Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments, and prepare clear responses/narrative.

• Knowledge of computing software and networking highly desirable - with a willingness and aptitude to learn more.

• Familiarity with higher education vertical.

• Experience in administering learning management systems (LMS).

• Ability to credibly discuss education services courses, content, and lab offerings with faculty of learning institutions.

• Strong analytical skills with the ability to take program data and make well-reasoned decisions based on results and trends.

• Excellent written and verbal communication skills; good interpersonal skills.

• Industry certifications a plus e.g., Juniper, CISCO, HP, Palo Alto, or similar.

• Thought leader in higher education vertical a plus.

• Bilingual (English/Spanish)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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