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Energy Assistance Intake Worker Jobs (NOW HIRING)

The Salvation Army

Intake Worker

Omaha, NE · On-site

$16.50 - $17/hr

... requesting assistance with Black Hills Energy, Omaha Public Power District and Metropolitan ... Excellent communication skills both written and spoken, and ability to maintain effective working ...

The Salvation Army

Part-Time Intake Worker

Wausau, WI · On-site

The Part-Time Intake Worker will provide support to the Wausau Corp Director by providing ... Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your ...

Worcester Community Action

Intake Specialist

Worcester, MA · On-site

$17.75 - $23.75/hr

Home Energy Assistance Program (HEAP) Intake Specialist Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester ...

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How much do energy assistance intake worker jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for energy assistance intake worker in the United States is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.92 per hour, depending on experience, location, and employer.

What is an energy assistance intake worker?

Energy Assistance Intake Workers are professionals who help individuals and families apply for programs that provide financial assistance with energy bills, such as heating or cooling costs. They interview applicants, collect necessary documentation, determine eligibility, and guide clients through the application process. These workers often serve as a key point of contact for low-income households seeking help with utility expenses, ensuring that clients receive the support they need in a timely and compassionate manner.

What are the key skills and qualifications needed to thrive as an energy assistance intake worker?

To thrive as an Energy Assistance Intake Worker, you need strong knowledge of community resources, eligibility criteria, and intake procedures, often supported by experience in social services or a related field. Familiarity with case management software, data entry systems, and program guidelines such as LIHEAP is typically required. Excellent interpersonal skills, cultural sensitivity, and attention to detail help build trust with clients and ensure accurate assessments. These skills are vital for efficiently connecting individuals and families to needed assistance, maintaining program integrity, and supporting community well-being.

What are some common challenges faced by energy assistance intake workers during peak application periods?

During peak seasons, such as winter or when energy costs rise, Energy Assistance Intake Workers often experience a significant increase in client applications and inquiries. This can lead to high workloads, tight deadlines, and the need to manage multiple cases simultaneously. Effective time management, strong organizational skills, and the ability to communicate compassionately with clients in stressful situations are essential to meet these demands. Collaboration with team members and clear communication with applicants help ensure timely and accurate processing of assistance requests.

What is the difference between Energy Assistance Intake Worker vs Community Outreach Coordinator?

AspectEnergy Assistance Intake WorkerCommunity Outreach Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require certification in social servicesHigh school diploma or higher; experience in community engagement often preferred
Work EnvironmentOffice settings, community centers, client homesCommunity events, outreach programs, public spaces
Employer & Industry UsageNonprofits, government agencies, utility companiesNonprofits, government agencies, advocacy groups

While both roles involve working with communities and require similar credentials, the Energy Assistance Intake Worker primarily focuses on assessing eligibility for energy aid and processing applications. In contrast, the Community Outreach Coordinator emphasizes engaging with communities, promoting programs, and building relationships. Both roles are vital in supporting community needs but differ in daily tasks and focus areas.

What cities are hiring for Energy Assistance Intake Worker jobs?

Cities with the most Energy Assistance Intake Worker job openings:

What states have the most Energy Assistance Intake Worker jobs?

States with the most job openings for Energy Assistance Intake Worker jobs include:

What are popular job titles related to Energy Assistance Intake Worker jobs?

For Energy Assistance Intake Worker jobs, the most frequently searched job titles are:

Infographic showing various Energy Assistance Intake Worker job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,660 per year, or $22.9 per hour.

HOME ENERGY ASSISTANCE ADJUDICATOR

Bridgeton, NJ • On-site

TRI-COUNTY COMMUNITY ACTION AGENCY
Non-Profits • 201 - 500 employees
Learn more about TRI-COUNTY COMMUNITY ACTION AGENCYexternal

$18.50/hr

Full-time

Re-posted 7 days ago

Job description

JOB TITLE: Home Energy Assistance Adjudicator
HOURS: 8:30 a.m. - 4:30 p.m. Monday-Friday, some afterhours and weekends required
SUPERVISOR: HEAOffice Manager
DIRECTOR: VP/Social Services
DEPARTMENT: Social Services Department
JOB FUNCTION: The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties.
ESSENTIAL FUNCTIONS:
  • Process Home Energy Assistance Applications in CRM
  • Process Home Energy Assistance Application in JAVA, when necessary
  • Process Winter Termination Program registrations
  • Make applicant appointment via ITFrontDesk scheduler and/or google calendar
  • Answering incoming calls, record messages and relaying information
  • Make sure all documentation required for completing application is correct
  • Complete intake procedures on all scheduled appointments and walk- ins
  • Maintain excel applicant tracking logs on a daily basis
  • Assist clients with NJSHARES application process
  • Attend Outreach Events/Activities in Cumberland, Gloucester & Salem
  • Maintaining projected Levels of Service
  • Enter applicant information into the EmpowOR database
  • Maintain a working relationship with Utility Companies
  • Conduct home visits to homebound applicants when necessary
  • Refer applicants to other Social Services Programs as needed
  • Some travel necessary
  • Other duties as assigned

QUALIFICATIONS:
  • High School Diploma or GED and one year of experience in a customer friendly business
  • Knowledge of computer and Microsoft office programs
  • Good written and oral communication skills in English and/or Spanish
  • Valid New Jersey Driver's License
  • Access to an insured vehicle daily

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