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Home Energy Assistance Program Intake Specialist Jobs

Worcester Community Action

Intake Specialist

Worcester, MA · On-site

$17.75 - $23.75/hr

Home Energy Assistance Program (HEAP) Intake Specialist Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester ...

Pace

Intake Specialist

Los Angeles, CA · On-site

$19.25 - $25.50/hr

The Intake Specialist will provide frontline services to clients seeking assistance through the Home Energy Assistance Program (HEAP) under a contract with the State of California Community ...

Eicap

Energy Assistance Specialist

Idaho Falls, ID · On-site

$15.25/hr

Energy Assistance Specialist (Idaho Falls & Rexburg) Location: Idaho Falls or Rexburg Office ... Home Energy Assistance Program (LIHEAP) and provide compassionate, professional support to those ...

IMPACT NW

Intake Specialist II

Portland, OR · On-site

$24 - $26/hr

Employee Assistance Program (EAP) offering free and confidential support for mental health ... Collaborate with community partners to connect participants with food resources, energy assistance ...

IMPACT NW GROUP

Intake Specialist II

Portland, OR · On-site

$24 - $26/hr

Employee Assistance Program (EAP) offering free and confidential support for mental health ... Collaborate with community partners to connect participants with food resources, energy assistance ...

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How much do home energy assistance program intake specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for home energy assistance program intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What does a home energy assistance program intake specialist do?

A Home Energy Assistance Program (HEAP) Intake Specialist is responsible for assisting individuals and families in applying for energy assistance benefits. They help clients complete applications, verify eligibility, and collect necessary documentation. Intake Specialists also answer questions about program requirements, provide information on available resources, and ensure that applications are processed accurately and efficiently. Their role is crucial in helping vulnerable populations maintain access to essential heating and cooling services.

What are the key skills and qualifications needed to thrive as a home energy assistance program intake specialist?

To thrive as a Home Energy Assistance Program Intake Specialist, you need strong organizational skills, attention to detail, and knowledge of eligibility criteria, often supported by a high school diploma or equivalent. Familiarity with case management software, data entry systems, and government assistance program guidelines is typically required. Excellent interpersonal skills, empathy, and cultural sensitivity help build trust with diverse clients and facilitate effective communication. These skills ensure accurate application processing, improve client experiences, and support the efficient delivery of vital energy assistance services.

What are some common challenges faced by home energy assistance program intake specialists during the application process?

Home Energy Assistance Program Intake Specialists often encounter challenges such as managing high application volumes, especially during peak seasons, and ensuring all client documentation is accurate and complete. They must also navigate complex eligibility requirements while providing clear communication and empathetic support to applicants. Balancing efficiency with thoroughness and maintaining confidentiality are key aspects of the role. Frequent collaboration with case managers and utility companies is also necessary to resolve issues and ensure timely assistance for clients.

What are popular job titles related to Home Energy Assistance Program Intake Specialist jobs?

For Home Energy Assistance Program Intake Specialist jobs, the most frequently searched job titles are:

Infographic showing various Home Energy Assistance Program Intake Specialist job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Specialist

Worcester, MA • On-site

Worcester Community Action
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Worcester Community Actionexternal

$17.75 - $23.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Home Energy Assistance Program (HEAP) Intake Specialist

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, and East Brookfield. We are a team of 135 employees and an annual budget of approximately $30 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.

The Home Energy Assistance Program (HEAP) is a free resource available to help eligible households pay a portion of winter heating bills regardless of how they heat their home. WCAC's HEAP program serves households throughout Worcester County. WCAC seeks to hire and train a full time Intake Specialist responsible to gather applicant information to process the completion and accuracy of the HEAP applications.

Qualifications:

  • High School Diploma or GED/HISET equivalent required; an associate degree preferred.
  • Ability to handle incoming and outgoing calls for the agency and to greet clients and visitors.
  • Strong communication skills and experience dealing with customers in person preferred.
  • Strong organization skills, attention to detail is required.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required. Demonstrated ability to learn and adapt to new software, databases, and technology.
  • Embraces and promotes diversity, equity, and inclusion initiatives.
  • Must be able to remain in a stationary position for extended periods; occasionally move about the office to access files, equipment, or other workspaces; and occasionally lift or carry items up to 50 lbs.
  • Must be able to operate standard office technology including a computer, telephone, multifunction printer, and other devices and software systems required to perform job duties.
  • Ability to speak Spanish or other languages, a plus.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.

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