End User Support Engineer Jobs in Austin, TX (NOW HIRING)

An Amazing Career Opportunity for an End User Business Development Manager, A&E!! 

Location: Remote, US

Job ID: 48029

The A&E Business Development Manager reports directly to the Director of A&E Program, PACS North America. This role is responsible for driving demand within the A&E community, strategic end users, and channel partners by promoting HID Global solutions. The position requires strong industry relationships, consultative selling expertise, and the ability to coordinate internal and external stakeholders. The individual will act as the voice of the customer, ensuring alignment between client needs and HID's offerings. Success in this role is measured by increased sales, market share, and engagement within the A&E ecosystem.

Who are we? 

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our End User Business Development Manager, A&E, you'll support HID's success by: 

• Developing and maintaining strong relationships with A&E professionals including consultants, engineers, and specifiers.
• Presenting, educating, and supporting the A&E community on HID Global solutions.
• Driving new business opportunities through A&E channels and associated end-user projects.
• Coordinating project activities such as job meetings, proof of concepts, and cross-team collaboration.
• Partnering with internal teams and channel partners to deliver seamless client support.
• Maintaining accurate reporting of activities, including monthly updates and sales funnel tracking.
• Serving as the primary liaison between HID Global and the A&E community.
• Identifying and influencing specification opportunities in physical access control projects.
• Supporting end users and partners with tailored solutions aligned to project requirements.
• Collaborating with regional teams and business development specialists to ensure consistent execution.
• Managing multiple accounts and projects simultaneously while driving strategic growth initiatives.
• Representing customer needs and feedback within internal HID teams for continuous improvement.

Your Experience and Background include:  

• Bachelor's degree in Business or related field, or equivalent experience.
• Minimum 15 years of sales or business development experience in Physical Access Control.
• Minimum 10 years of experience selling to the A&E community.
• Proven consultative selling experience with senior decision makers.
• Self-starter with ability to work independently with minimal supervision.
• Strong collaboration and communication skills in both team and individual selling environments.
• Demonstrated project management skills with ability to manage multiple projects concurrently.
• Strong organizational, detail orientation, and follow-through skills.
• Eligibility to obtain or maintain ASIS membership.
• Proficiency in English (written and verbal).
• Ability to read and interpret technical documentation and specifications.
• Experience with Salesforce or similar CRM platforms.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
• Existing network within the A&E and physical access control industry.
• Experience working across North America markets.
• Familiarity with security industry standards and emerging technologies.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.

The base salary in the United States is $90,000 to $132,000. The OTE is up to $200,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.  
When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal