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End User Manager Jobs in Florida (NOW HIRING)

ConfigUSA

End User Computing

Miami, FL · On-site

Ensure successful execution of end-user device refresh lifecycle covering: o Asset assignment o ... Maintain accurate tracking of all devices through ServiceNow asset management. _____ 3. User Data ...

Hanwha Power

End User Support Specialist

Jupiter, FL · On-site

Hanwha Power is seeking an End User Support Specialist responsible for managing and supporting client endpoint devices and services. The role includes providing technical support, managing IT systems ...

Techvilla Solutions

IT End User Analyst

Miami, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support ... Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets. * Create ...

New

Techvilla Solutions

IT End User Analyst

Opa Locka, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support ... Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets. * Create ...

New

Techvilla Solutions

IT End User Analyst

Miami, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support ... Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets. * Create ...

New

Techvilla Solutions

IT End User Analyst

Miami, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support ... Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets. * Create ...

New

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End User Manager information

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What are the most commonly searched types of End User jobs in Florida?

The most popular types of End User jobs in Florida are:

What are popular job titles related to End User Manager jobs in Florida?

For End User Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching End User Manager jobs in Florida look for?

The top searched job categories for End User Manager jobs in Florida are:

What cities in Florida are hiring for End User Manager jobs?

Cities in Florida with the most End User Manager job openings:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Florida as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

End User Computing

ConfigUSA

Miami, FL • On-site

Contractor

Re-posted 9 days ago

Job description

Key Responsibilities
1. Device Deployment & Imaging
• Perform imaging of new laptops using standardized enterprise images provided by the client.
• Build and configure devices from the designated staging location (Port of Miami).
• Ensure all devices are compliant with organizational security standards through Intune enrollment.
________________________________________
2. Device Lifecycle Management
• Coordinate distribution of new devices and collection of legacy devices.
• Ensure successful execution of end-user device refresh lifecycle covering:
o Asset assignment
o Device activation
o Decommissioning of old hardware
• Maintain accurate tracking of all devices through ServiceNow asset management.
________________________________________
3. User Data Migration & Support
• Guide users to back up data to OneDrive prior to transition.
• Provide documentation and instructions to ensure smooth migration of files/settings.
• Troubleshoot post-deployment issues, including application setup and device access.
• Conduct follow-ups to ensure users are fully operational.
________________________________________
4. Logistics & Coordination
• Coordinate shipping of devices to remote users via FedEx and track deliveries.
• Manage scheduling for delivery/returns:
o Remote users via scheduling tools
o Onsite users via designated pickup locations
• Validate user eligibility through ServiceNow and Azure prior to deployment.
________________________________________
5. Asset & Inventory Management
• Update asset records at every lifecycle stage:
o Shipment
o Delivery
o Assignment
o Return
• Maintain tracking numbers and audit trails in ServiceNow.
________________________________________
6. Stakeholder & Governance Support
• Work closely with project stakeholders (Engagement Manager, SMEs, client teams).
• Follow defined governance and reporting structures.
• Ensure adherence to agreed service windows and delivery timelines.
________________________________________
Work Environment & Coverage
• Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne.
• Service Window: Monday–Friday, 8:00 AM – 5:00 PM (EST).
• Support Model: Combination of onsite and remote user support.
________________________________________
Required Skills & Qualifications
Technical Skills
• Expertise in:
o Windows & Mac OS device setup and configuration
o Imaging and endpoint deployment tools
o Microsoft Intune / Endpoint Manager
o ServiceNow (Asset Management preferred)
o Azure AD user/device validation
________________________________________
Functional Skills
• Strong understanding of:
o IT asset lifecycle management
o End-user support and troubleshooting
o Data migration and backup processes
o Logistics coordination and scheduling
________________________________________
Soft Skills
• Excellent communication and user interaction skills
• Strong coordination and multitasking capabilities
• Attention to detail in asset tracking and documentation
• Ability to work in fast-paced, high-volume rollout environments