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End User Computing Jobs in Illinois (NOW HIRING)

James Hardie

Desktop Engineer

Chicago, IL · On-site

Provide Level 1-3 support for end-user computing issues related to desktops, laptops, mobile devices, and peripherals. * Assist with deployment, configuration, and maintenance of endpoint devices ...

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End User Computing information

See Illinois salary details

$59.1K

$104.3K

$156K

How much do end user computing jobs pay per year?

As of Jul 20, 2026, the average yearly pay for end user computing in Illinois is $104,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,400.00 and $124,500.00 per year, depending on experience, location, and employer.

What does end-user computing do?

End User Computing (EUC) involves managing and supporting the technology and applications used directly by end users, such as desktops, laptops, and mobile devices. It includes tasks like deploying software, troubleshooting hardware issues, and ensuring security and compliance, often requiring skills in system administration and familiarity with tools like remote support software. EUC professionals help ensure users can efficiently perform their work with reliable technology.

Is end-user computing a good career?

End User Computing involves supporting and managing end-user devices, applications, and services, often requiring skills in troubleshooting, hardware, and software management. It offers opportunities in IT support, help desk roles, and system administration, with certifications like CompTIA A+ enhancing job prospects. The field provides stable employment with potential for career growth as technology evolves.

What is an End User Computing job?

An End User Computing (EUC) job focuses on managing and supporting the IT systems, devices, and applications that employees use daily. Professionals in this role ensure that desktops, laptops, mobile devices, and virtual environments run smoothly and securely. They handle troubleshooting, software deployment, system updates, and user support to enhance productivity. EUC specialists also work on endpoint security, automation, and cloud solutions to optimize the end-user experience.

What is an end-user computing job?

An end-user computing job involves supporting and managing users' access to technology, such as computers, software, and networks. It often includes troubleshooting technical issues, configuring devices, and ensuring users can effectively use IT resources, typically requiring knowledge of operating systems, hardware, and support tools.

What are the key skills and qualifications needed to thrive in the End User Computing position, and why are they important?

To excel in End User Computing, you typically need strong technical knowledge of desktop operating systems, hardware troubleshooting, software deployment, and IT support processes, usually supported by relevant IT certifications like CompTIA A+, Microsoft 365 or equivalent experience. Familiarity with endpoint management tools (such as Microsoft Endpoint Configuration Manager), Active Directory, virtualization, and remote support systems is crucial for the role. Excellent problem-solving skills, patience, and clear communication are key soft skills that help professionals deliver effective support to users. These skills and qualifications are essential for providing timely, efficient, and user-focused technology solutions in diverse business environments.

What engineer makes $500,000 a year?

In the field of End User Computing, highly experienced professionals such as senior systems engineers or solutions architects working in large organizations or specialized consulting roles can earn salaries approaching or exceeding $500,000 annually, especially with bonuses and stock options. These roles typically require advanced certifications, extensive experience, and expertise in enterprise environments, cloud platforms, and automation tools.

What are typical responsibilities in an End User Computing role?

In an End User Computing position, your daily tasks often include assisting users with hardware and software issues, managing device setups and configurations, installing security updates, and troubleshooting technical problems remotely or in person. You may also be responsible for supporting new technology rollouts, maintaining inventory of devices, and ensuring compliance with IT policies. Collaboration with IT teams, business units, and occasionally external vendors is common to provide seamless technology experiences for end users. This role is ideal for professionals who enjoy hands-on technical work and interacting with people to solve diverse IT challenges.

What are the most commonly searched types of End User Computing jobs in Illinois? The most popular types of End User Computing jobs in Illinois are:
What are popular job titles related to End User Computing jobs in Illinois? For End User Computing jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching End User Computing jobs in Illinois look for? The top searched job categories for End User Computing jobs in Illinois are:
What cities in Illinois are hiring for End User Computing jobs? Cities in Illinois with the most End User Computing job openings:
End User Computing jobs near you
Senior Technician, End User Support

Senior Technician, End User Support

Addison Group

Chicago, IL • On-site

Full-time

Re-posted 4 days ago

Job description

Role Overview:

The Senior End User Support Technician acts as the primary technical lead and highest escalation point for the deskside support team. While mid-level technicians focus on resolving Tier 2 issues, the Senior Technician manages complex infrastructure-level endpoint challenges, leads technical projects, and provides technical mentorship to junior staff. This role bridges the gap between end-user support and the broader Infrastructure and Security teams to ensure a secure and optimized computing environment.

Responsibilities:

Operational Mentorship & Standards

·      Provide technical guidance, mentoring, and peer review for Associate and mid-level Technicians.

·      Standardize documentation and develop "Gold Build" configurations for the team's knowledge base.

·      Oversee the accuracy of the global asset management system and perform periodic audits.

·      Collaborate with Level 1 support and infrastructure teams to streamline ticket triage and escalation workflows.

Technical Support

·      Serve as the final Tier 3 escalation point for complex hardware and software issues that cannot be resolved by the broader team.

·      Deliver white-glove support and high-touch service, including C-level executives.

·      Lead large-scale hardware refresh programs, OS migrations, and site-wide technology deployments.

·      Perform deep-dive root cause analysis for recurring technical trends and implement permanent system fixes.

·      Manage and optimize automated deployment tools, including system imaging, Intune, and SCCM packaging.

·      Oversee the health and security compliance of the endpoint fleet

·      Manage the lifecycle and advanced configuration of conference room A/V technology to ensure meeting readiness.

·      Provide hands-on support for hardware, software, peripherals, and network connectivity.

·      Rare off-hours or weekends as needed

Knowledge, Skills, Education:

·      5+ years of experience in corporate Help Desk or Deskside Support.

·      Advanced expertise in Windows 11, including PowerShell scripting and Group Policy (GPO).

·      Deep proficiency in the Microsoft 365 environment, including Exchange Online and Entra ID (Azure AD).

·      Expert knowledge of endpoint management tools such as Intune, SCCM, and Autopilot.

·      Experience with VOIP/soft phones and admin consoles, call routing, and management.

·      Strong understanding of advanced networking concepts, including TCP/IP, DNS, DHCP, and VLANs.

·      Proven project management skills with the ability to lead cross-functional initiatives independently.

·      High attention to detail and professional communication skills for executive-level interaction.

·      Resourcefulness and problem-solving aptitude

·      Willingness to provide occasional after-hours support for critical project cutovers or executive needs.

Salary: $75k-$80k plus bonus