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Encompass Mortgage Software Admin information

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How much do encompass mortgage software admin jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for encompass mortgage software admin in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

What is an Encompass Mortgage Software Admin?

An Encompass Mortgage Software Admin is a professional responsible for managing, configuring, and supporting the Encompass loan origination system (LOS) used by mortgage lenders. Their duties include user setup, workflow customization, troubleshooting technical issues, maintaining system security, and integrating third-party tools to streamline the mortgage process. These admins ensure that the software meets regulatory requirements and supports efficient loan processing for the organization.

What are the key skills and qualifications needed to thrive as an Encompass Mortgage Software Admin, and why are they important?

To thrive as an Encompass Mortgage Software Admin, you need expertise in mortgage industry processes, system administration, and strong analytical skills, typically supported by experience with loan origination systems. Familiarity with Encompass by ICE Mortgage Technology, workflow automation, and knowledge of related integrations or customizations are essential, and certifications such as Encompass Certified Administrator can be valuable. Excellent problem-solving abilities, attention to detail, and effective communication help in translating business needs into technical solutions and supporting users. These skills are crucial to ensure optimal system performance, regulatory compliance, and streamlined mortgage operations.

What are some common challenges faced by Encompass Mortgage Software Admins, and how can they be addressed?

Encompass Mortgage Software Admins often encounter challenges such as staying current with frequent software updates, managing user permissions, and ensuring data integrity across multiple departments. Addressing these issues involves proactive communication with Ellie Mae (now ICE Mortgage Technology) support, ongoing training for end-users, and establishing clear protocols for change management. Admins who build strong relationships with IT and compliance teams can more effectively troubleshoot issues and maintain system efficiency.

What is the difference between Encompass Mortgage Software Admin vs Loan Processor?

AspectEncompass Mortgage Software AdminLoan Processor
Primary RoleManages and maintains Encompass mortgage software systems, ensuring smooth operation and user support.Reviews, verifies, and processes loan applications to prepare them for approval.
Required SkillsTechnical knowledge of Encompass software, data management, troubleshootingAttention to detail, communication skills, understanding of loan documentation
Work EnvironmentOffice-based, IT support, software managementOffice or remote, customer service and administrative tasks

While both roles are integral to mortgage operations, the Encompass Mortgage Software Admin focuses on software management and technical support, whereas the Loan Processor handles the review and processing of loan applications. Understanding these distinctions helps clarify career paths and job expectations in the mortgage industry.

Is mortgage administration a good career?

Mortgage administration is a stable career that involves managing loan processes, documentation, and compliance. It requires attention to detail, knowledge of mortgage software, and often benefits from certifications such as the Mortgage Loan Originator license. The role can offer steady employment and opportunities for advancement within the financial services industry.

What are popular job titles related to Encompass Mortgage Software Admin jobs?

For Encompass Mortgage Software Admin jobs, the most frequently searched job titles are:

Infographic showing various Encompass Mortgage Software Admin job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $103,081 per year, or $49.6 per hour.

Encompass Admin & Mortgage Systems Manager

Birmingham, AL • On-site

FirstBank
See more jobs at FirstBankexternal

Full-time

Re-posted 10 days ago

Job description

Description
Position at FirstBank
Summary:
This role will oversee and manage enhancements to the Encompass mortgage origination system as well as other Mortgage IT systems within FirstBank. This role is responsible for the overall management of the mortgage IT systems and team members to maintain operational effectiveness.
Essential Duties and Responsibilities:
  • Manage the Encompass mortgage origination system, ensuring it's efficient operational and optimal performance.
    • Design, document, configure, test, and deploy approved system change requests and enhancement to Encompass system functionality.
    • Research changes in upgraded Encompass versions and other integrated applications.
    • Collaborate with project managers, business analysts, developers, and subject matter experts for enhancement request submission.
  • Stay abreast of regulatory changes and industry standards impacting mortgage lending, ensuring Encompass configurations and processes remain compliant.
    • Assist Compliance in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security. Provide recommendations when necessary to enhance efficiency and productivity.
  • Serve as the primary liaison between the Encompass vendor, managing vendor relationships, contracts, and service level agreements. In addition to Encompass, manage the integration of mortgage IT third-party vendors and services.
  • Develop and deliver training programs with partnership of the training team to educate users on new features, updates, and best practices related to Encompass and other IT related systems.
    • Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
    • Work with the Training Department to identify training needs on new enhancements and frequent problem areas.
    • Ensure all Help Desk tickets are processed timely and accurately.
  • Prepare reporting for regulatory examination process including electronic submission of data to regulatory agencies.
  • Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership though communication, performance management, development and recognition of staff.
  • Manage the team by hiring, coaching, training and providing direction to team members through feedback to support personal development and ongoing improvement.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
  • Bachelor's degree in Information Technology, Computer Science, Finance or related field preferred or 5+ years of equivalent work experience.
  • 5+ years previous experience as an LOS Administrator or similar role in mortgage lending, experience with Encompass required.
  • 3+ years in management or similar leadership experience.
  • Experience working with and drafting requirements for application developers.
  • Proficient with Microsoft Office Products, including Word, Excel, Power Point, Visio; in addition to Microsoft Visual Basis/VB.Net syntax.
  • Advanced Excel functions such as formulas, pivots and macros.
  • Functional understanding of SQL, XML, SOAP, and IIS web services.
  • Strong proficiency in Encompass configuration, administration and integration.
  • Knowledge of mortgage lending processes, regulations and industry best practices.

Skills and Abilities
  • Excellent communication skills with the ability to effectively collaborate with cross-functional teams and articulate technical concepts.
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • Ability to prioritize tasks, manage multiple projects and meet deadlines.
  • Strong leadership capabilities and ability to work effectively in a team environment.
  • Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.
  • Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor.FirstBank in an Equal Opportunity Employer, including disability.

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