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ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance and Development. For more information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Coordinates EMR Help Desk activities to ensure end user requests for help, training or optimization are addressed by the appropriate members of the EMR team.  Works closely with end users to identify training opportunities and develops material to reinforce best practices as outlined by EMR Management team.  This person will also be responsible for maintaining the Epic training environment, testing Special Updates, and updating certain system settings under the guidance of EMR analysts.  Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Clearly communicates complex system design and/or workflow processes to end users in a manner that is accessible to various levels of technological understanding.
• Collaborates with EMR Analysts to better understand the potential and/or limitations of system design.
• Executes EMR Help tasks as assigned and prioritizes incoming requests as outlined by EMR leadership.
• Provides Dragon support to new and existing users.
• Updates and/or maintains basic system settings in EpicCare Ambulatory under the guidance of EMR analysts.
• Maintains Epic training environments by building patients, appointments and relevant content as necessary. Performs testing of each training environment prior to distribution to other departments.
• Delivers optimization training as updates occur, and provides one-on-one efficiency training as requested.
• Participates in system upgrades through analysis, testing and development of documentation to support workflows and procedures.
• Designs eLearning materials, demonstrations, and simulations using content creation software (Captivate, Articulate, etc.) as outlined by the EMR Management team.
• Updates and maintains EMR Sharepoint site with tip sheets, FAQs or other reference material.
• Leads classroom training by presenting training material clearly and with confidence.
• Attends meetings, participates in workgroups and/or serves on committees.
• Demonstrates enthusiasm and professionalism when collaborating with team members and other employees. 

OTHER DUTIES AND RESPONSIBILITIES

Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or equivalent.  Bachelor’s degree or an equivalent combination of education and/or experience

Preferred: Two (2) or more years of training experience, including the creation of training materials. One (1) or more years of healthcare experience. Experience in electronic medical records applications and/or delivery of technical and/or application training.

Knowledge, Skills and Abilities

• Ability to enjoy the challenges encountered in a growing entrepreneurial environment and remains flexible during times of change.
• Strong understanding of organizational workflows specific to a clinic setting.
• Strong computer skills including, but not limited to, Microsoft Office and Adobe.
• Strong organizational skills.
• Excellent written and oral communication skills.
• Skill with creating elearning materials and utilizing elearning software such as Captivate/ Articulate.
• Demonstrates accuracy in documentation and attention to detail.
• Excellent customer service skills.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to handle multiple projects simultaneously
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.
• Skill in analyzing and interpreting financial records.

Certificate/License: None.

Schedule: Monday through Friday, 8:00am to 5:00pm (Mostly Remote, will have required in-person days at the clinics on a regular basis)

Location: Candidates must be located in Texas and be available for occasional in-person training and team meetings in Austin, Texas.